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Virtual Agent Jobs in Reno, NV (NOW HIRING)

Liveops

Remote Customer Service Agent

Carson City, NV · Remote

$15.25 - $20.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Reno, NV · Remote

$15.50 - $20.75/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Liveops

Remote Customer Service Agent

Sparks, NV · Remote

$15.75 - $21.25/hr

Customer Service Agent -- Independent Contractor (Remote) Location ... Remote (US-Based) Liveops is seeking independent contractors to provide virtual customer service ...

Schulte

Front Desk Agent Full time

Reno, NV

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! * Multiple Health Insurance and Life Insurance options * 401k Plan + Company Match * Paid Parental Leave

Schulte Companies

Front Desk Agent Full time

Reno, NV

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...

Schulte Companies

Front Desk Agent Full time

Reno, NV · On-site

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...

Schulte

Front Desk Agent Full time

Reno, NV · On-site

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health care access for All Associates starting day one! Multiple Health Insurance and Life Insurance options 401k Plan + Company Match Paid Parental Leave Paid ...

Farmers Insurance

Senior Managing Director

Reno, NV · Hybrid

... in a virtual setting as well as the opportunity to be together in person. Our hybrid work ... Has a deep understanding of district and agent needs, develops long-term partnerships, and employs ...

Crateandbarrel

Designer

Boca, CA · On-site

Lead design consultations in person (in-store or in-home) or via email, phone and virtual * Deliver ... Ability to be an agent of change and shift quickly as our business evolves We'd love to hear from ...

Schulte

Front Desk Agent Full time Swing Shift (PM)

Reno, NV · On-site

$14.25 - $18/hr

Free Telemedicine and Virtual Mental Health Care Access for All Associates Starting Day One! Multiple Health Insurance and Life Insurance Options 401k Plan + Company Match Paid Time Off Holiday Pay ...

Paychex

Small Commercial P&C Sales Agent IV

Reno, NV · On-site +1

$40K/yr

We provide over 21 comprehensive rewards, including medical coverage, virtual wellness classes, tuition reimbursement, 401(k) + employer match, adoption assistance, financial assistance, and much ...

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Virtual Agent information

See Reno, NV salary details

$594

$1.4K

$2.5K

How much do virtual agent jobs pay per week?

As of Jun 3, 2026, the average weekly pay for virtual agent in Reno, NV is $1,385.21, according to ZipRecruiter salary data. Most workers in this role earn between $1,159.62 and $1,467.31 per week, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a Virtual Agent, and why are they important?

To thrive as a Virtual Agent, you need excellent communication skills, problem-solving abilities, and a solid understanding of customer service principles, often supported by a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, chat platforms, and ticketing systems is typically required. Strong listening skills, patience, and adaptability help Virtual Agents deliver personalized and efficient support. These skills ensure effective remote assistance, enhance customer satisfaction, and contribute to operational efficiency.

What does a typical workday look like for a Virtual Agent, and how do they interact with team members remotely?

A typical workday for a Virtual Agent involves handling customer inquiries via chat, email, or phone, resolving issues, providing information, and sometimes escalating complex cases to supervisors. Virtual Agents often work independently but are closely connected to their teams through digital collaboration tools such as Slack, Microsoft Teams, or Zoom. Regular virtual meetings, chat check-ins, and shared knowledge bases help maintain team cohesion and ensure that agents stay informed about updates or procedural changes. This remote structure requires strong self-motivation and excellent communication skills to deliver consistent customer service while staying aligned with team objectives.

What are virtual agents?

Virtual agents are software programs or AI-driven systems designed to interact with users, typically through chat or voice, to answer questions, provide customer support, or help with various tasks. They can handle simple inquiries automatically and escalate more complex issues to human agents when needed. Virtual agents are commonly used in customer service, IT support, and other industries to improve efficiency and provide 24/7 assistance.

What is the difference between Virtual Agent vs Customer Service Representative?

AspectVirtual AgentCustomer Service Representative
CredentialsTypically requires technical skills, knowledge of chat platforms, and sometimes certifications in customer support or ITRequires communication skills, customer service experience, and sometimes a high school diploma or equivalent
Work EnvironmentRemote, often AI-driven or chatbot-based interactionsIn-office or remote, handling inbound calls, emails, or live chats
Industry UsageUsed across tech, retail, banking, and telecom sectors for automated or semi-automated supportCommon in retail, telecom, healthcare, and financial services for direct customer interaction

The main difference is that Virtual Agents are often AI-powered or automated tools designed to handle customer inquiries, while Customer Service Representatives are human agents providing direct support. Virtual Agents focus on automation and efficiency, whereas Customer Service Representatives offer personalized assistance.

What are the most commonly searched types of Agent jobs in Reno, NV? The most popular types of Agent jobs in Reno, NV are:
What are popular job titles related to Virtual Agent jobs in Reno, NV? For Virtual Agent jobs in Reno, NV, the most frequently searched job titles are:
What job categories do people searching Virtual Agent jobs in Reno, NV look for? The top searched job categories for Virtual Agent jobs in Reno, NV are:
Virtual Agent jobs near you
Infographic showing various Virtual Agent job openings in Reno, NV as of May 2026, with employment types broken down into 90% Full Time, 8% Part Time, and 2% Contract. Highlights an 89% Physical, 2% Hybrid, and 9% Remote job distribution, with an average salary of $72,031 per year, or $34.6 per hour.
Inbound Virtual Customer Service Agent

Inbound Virtual Customer Service Agent

ACD Direct

Sparks, NV • On-site

Contractor

Posted 24 days ago

Job description

We\'ve been a Work-At-Home business since May 2003. We take calls for many non-profit organizations. The majority of our calls consist of taking donations for PBS and NPR stations; however, we also have additional project types as well.

Donation calls are similar to taking orders over the phone with the exception of the terminology involved. If you have experience taking orders, reading and following scripts and independently preparing for the calls you take, these types of calls should be easy for you! Job Description ACD Direct is currently seeking experienced customer service professionals for our 2015 Winter Campaign Project.

This project is projected to begin the last week of November and continue strong through late December. Historically, this project has proven to be one of our busiest campaigns which in turn can produce a larger earning potential. While this project will end on December 31st, we are always looking to pair future projects with those agents that are most competitive and active during previous projects.

As an Independent Contractor with ACD Direct, you will be providing your skills, expertise and services to the clients we represent. We are looking for those who consider themselves among the best of the best in the customer service industry to help answer inbound calls from our client's enthusiastic callers. Those selected to certify will be notified via email and onboarding can take as little as 48 hours after being invited to a project.

Certification for the Winter Project is set to begin October 15th, 2015. Key candidates will be those who are motivated to become certification ready, no later than November 15th, 2015. If you are interested in becoming an ACD Direct Certified Agent please visit www.acddirect-ibo.com Qualifications Minimum 6 months formal telephone experience, preferably call center related Moderate level of computer knowledge Ability to work with minimal supervision Must be able to type 40 WPM or higher Must be self directed and self motivated Strong listening skills Accuracy Efficiency Excellent written and verbal communication skills Previous call center experience a plus Great Smile Must demonstrate call control Must be able to complete the entire certification process within 14 days of notification of acceptance.

Additional Information We look forward to hearing from you! Register online at www.acddirect-ibo.com #J-18808-Ljbffr

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