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Client Success & Sales Coordinator

Ruum Media is looking for a polished, highly dependable Client Success & Sales Coordinator to become a primary point of contact for our real estate clients.

This is not a traditional virtual assistant position. We are looking for someone who is comfortable speaking with U.S.-based clients, solving problems, managing orders, and identifying opportunities to increase sales.

The ideal candidate combines excellent customer service, organization, communication, and sales ability. You should be confident on the phone, comfortable working independently, and able to develop long-term relationships with clients.

Primary ResponsibilitiesClient Success & Customer Service

• Answer incoming client phone calls professionally and promptly.
• Respond to client emails and support requests through Help Scout.
• Assist clients with scheduling new photography and media appointments.
• Handle rescheduling, cancellations, photographer availability, and order changes.
• Assist clients with questions regarding completed jobs and media deliveries.
• Help resolve customer service issues quickly and professionally.
• Escalate issues to management when necessary.
• Follow up proactively with clients rather than simply waiting for requests.
• Develop strong relationships with our agents, brokerages, and other real estate clients.
• Help ensure clients feel recognized, supported, and valued by Ruum Media.

Sales Responsibilities

This position also plays an important role in helping Ruum Media grow revenue.

You will help clients understand which marketing products can improve the presentation of their listings and recommend additional services when appropriate.

Products may include:

• Professional photography
• Premium / luxury photography
• Aerial photography
• Aerial video
• Property video
• Social media reels
• Matterport / 3D tours
• Floor plans
• Property websites
• Ruum Reserve services
• Additional real estate marketing products

Sales should be consultative rather than aggressive. The goal is to understand what the client is trying to accomplish and recommend products that genuinely make sense for the listing.

You may also:

• Follow up with existing clients who have become less active.
• Reactivate previous Ruum Media clients.
• Convert incoming inquiries into booked clients.
• Follow up on leads that have not yet scheduled.
• Introduce existing clients to services they may not currently be using.

What We're Looking For

• Excellent spoken and written English.
• A confident, friendly, professional phone presence.
• Strong customer-service instincts.
• Comfortable recommending and selling services.
• Extremely detail-oriented and organized.
• Dependable and able to work independently.
• Comfortable managing multiple conversations and priorities simultaneously.
• Experience communicating with U.S.-based customers.
• Strong problem-solving skills.
• Ability to remain calm and professional when dealing with client problems.

Technical Requirements

Because this is a remote position, you must have:

• Reliable high-speed internet.
• Backup internet access.
• Reliable electrical service and a backup power solution.
• Professional-quality headset.
• Quiet, professional workspace suitable for client phone calls.

Preferred Experience

Preference will be given to candidates with:

• 3+ years of customer service, client success, account management, or sales experience.
• Experience providing phone support to U.S. customers.
• Experience with Help Scout, CRM systems, or similar customer-support software.
• Real estate industry experience.
• Photography, media, marketing, or creative-services experience.
• Previous experience combining customer service with sales.

Schedule

The position requires dependable coverage during U.S. business hours.

Some flexibility may occasionally be required during our peak real estate season.

Because our clients depend on us for active property listings, reliability and consistent availability are extremely important.

Compensation

Compensation will be competitive and based on experience.

We are willing to pay above typical virtual-assistant rates for an exceptional candidate who can genuinely manage U.S. clients and contribute to sales.

The position may also include performance-based bonuses tied to sales and client growth.

$15 - $17 per hour + bonus

How Success Will Be Measured

Success in this role will include:

• Client phone answer rate
• Missed-call response time
• Help Scout response time
• Number of unresolved/open client requests
• Client satisfaction
• New bookings
• Additional service / upsell revenue
• Lead conversion
• Reactivation of previous clients
• Client retention

Ultimately, we are looking for someone who can become a trusted part of the Ruum Media team — someone our clients recognize, enjoy speaking with, and trust to take care of their business.