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CENTRAL FINANCIAL AID OFFICE PROCESSOR - FULL TIME - WEEKDAYS

Ross Education Holdings, Inc.

Fort Wayne - Campus based position

Schedule:  Monday-Friday 3 days @ 8:30-5:00 pm and 2 afternoons @ 11:30-8 pm

Ross is a growing nonprofit school dedicated to helping all students reach their highest aspirations.

Our 40+ campuses in several states provide certification and degree programs in Nursing, Medical Assistant, Dental Assistant, and more.  Our positive culture and environment lead the way for Ross students and staff to provide care to others.

Are you ready to change lives? Come find your "WHY" at Ross!

Ross is more than a place to work - we’re a community built on shared values. As part of our team, you’ll be asked to embody and uphold the Core Values that guide everything we do:

• Be Humble, Be Kind, Be a Good Steward, Embrace Accountability, Lead Responsibly and Deliver an Exceptional Student Experience

If these principles resonate with you and you’re looking to contribute to a purpose-driven team, we’d love to meet you.  

In addition, humans will read your resume.

We are looking for a Full Time Central Financial Aid Office(CFAO) Processor who will work under the direction of the Assistant Director of Financial Aid. The CFAO Processor is responsible for efficiently and professionally guiding prospective students through the financial aid process.  This process will include creating and maintaining detailed and accurate records, working closely with Admissions to ensure quality customer service in the process of admitting students, and providing a positive student experience.

Student Financial Aid Processing

• Explain financial aid sources in detail to ensure each student’s full understanding of his/her overall rights and responsibilities (Title IV grants and loans, Ross Education Payment Plan, etc.)
• Assist students with the accurate completion of all financial aid application forms.  Assist students in creating a financial aid package which takes into account the tuition amount owed
• Demonstrate a positive customer service approach
• Develop good working relationships with Admissions and other Financial Aid teammates, such as Quality Control or Specialists
• Participate and contribute with your teammates on the CFAO shift with you to accomplish the goals for the day while providing Go The Extra Inch service to our students

Record Keeping and Data Maintenance

• Maintain a complete and accurate financial aid file of all students receiving financial aid. Conduct file reviews and electronically maintain the FA file
• Review and print National Student Loan Data System (NSLDS) financial aid history information
• Process all financial aid forms and/or applications including items such as: student loan applications, FAFSA applications (via Anthology/CampusVue software) and others
• Complete all appointment process items including NSLDS, FAFSA, student loan borrowing requirements, FERPA and valid ID

Compliance

• Follow Ross Guidelines and employee handbook
• Adhere to all Ross Policies and Procedures
• Participate in audits as needed
• Attend periodic Financial Aid meetings and/or training sessions as requested

Administrative Duties

• Perform general financial aid duties such as scheduling appointments, interviews, updating files and answering calls
• Audit the daily calendar
• Review daily reports for outstanding items and closing out those items
• Review other reports as requested

Perform related work as required

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off
• 401(k)
• Life Insurance
• Tuition Reimbursement
• Monthly Pay - Direct Deposit

Requirements

• High school or GED completion and 1+ years’ work experience in basic accounting, banking, office administration or related work - degree preferred
• Ability to work at least 2 evenings per week
• Ability to communicate clearly, effectively and professionally across different platforms such as chat, email, phone, and video
• Strong math and financial recordkeeping skills
• Background check required for employment, including credit check
• Employees must be in good standing in their own federal student loan repayment plans
• Good organizational skills
• Computer skills including MS Office, Internet and e-mail
• Ability to communicate well, both verbally and in written form
• Comfortable discussing financial matters with students
• Ability to achieve goals – we work to make our students successful and we measure that in our individual and team accomplishments
• Desire to see others succeed
• Demonstrates professionalism in manner, dress and conduct as a representative of Ross

All Campus staff must have

• Sufficient ability to stand for extended periods of time, move around the building and classroom to satisfy student needs and/or facilitate student participation. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position
• Sufficient visual and auditory ability to operate computer equipment, use telephone, read materials, use white board and use classroom/office equipment. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term "qualified individual with a disability" means an individual with a disability who, with or without reasonable accommodation, can perform the essential functions of the position
• Ability to use current technology to maintain student records
• Ability to communicate effectively in classroom and individual settings
• Knowledge of materials (subjects) that will be taught to students and ability to use and communicate Ross curriculum
• Ability to adapt quickly in fast-paced work environment
• Ability to achieve or maintain credential and/or licensure within expected time frames
• Demonstrates professionalism in manner, dress and conduct as a representative of Ross and a student mentor
• Ability to remain objective and treat all students equally
• Attention to detail and commitment to quality
• Adhere to Ross Code of Conduct and Professional Ethics
• Clinical Coordinators need to have ability to travel to visit clinical sites or other meetings
• Prior teaching or formal tutoring experience using a developed curriculum, preferred
• Perform related work as required

Ross Education is an Equal Opportunity Employer