Video Operations Assistant Jobs in Atlanta, GA (NOW HIRING)

JOB DESCRIPTION
Front Desk Coordinator - Client Experience, Marketing, Sales & Administrative Support
Position Title: Front Desk Coordinator (Client Experience / Marketing / Sales / Administrative)
Reports To: Clinic Director
Employment Type: Full-Time or Part-Time (Hourly, Non-Exempt)
Preferred Candidates: Medical Assistants (MA) and Certified Nursing Assistants (CNA) located in or near Flowery Branch / Gainesville / Atlanta metro area
ROLE SUMMARY
The Front Desk Coordinator is the first point of contact for clients at IV Nutrition - Flowery Branch and serves as a key ambassador of our wellness brand. This multi-faceted role combines exceptional client care and front-desk operations with proactive marketing, local business development, social media content creation, and light IT/administrative support. The ideal candidate thrives in a fast-paced wellness clinic environment, is passionate about health and customer experience, and can seamlessly support the Clinic Director while helping grow community partnerships and brand awareness.
ESSENTIAL FUNCTIONS
Client Experience & Front Desk Operations

• Greet and welcome every client with warmth, professionalism, and genuine care; create a spa-like, calming first impression.
• Manage the full client journey: check-in/check-out, appointment scheduling and confirmations, payment processing, and follow-up.
• Educate clients on IV Nutrition services, memberships, packages, and wellness benefits in a consultative, non-pressure manner.
• Ensure clients feel cared for and comfortable throughout their visit under the direction of the Clinic Director.
• Maintain a clean, organized, and inviting reception and waiting area.

• Proactively reach out to neighborhood businesses, medical offices, gyms, salons, corporate offices, and community organizations to build referral and partnership relationships.
• Identify and support local events, wellness fairs, networking groups, and community activities that align with IV Nutrition's brand.
• Assist with local marketing initiatives, promotional campaigns, and membership/package sales.
• Track and report on outreach efforts and partnership outcomes.

• Create engaging social media content (photos, short videos, captions, stories) that highlights clinic life, client experiences (with consent), services, and wellness education.
• Support consistent posting and community engagement on Instagram, Facebook, and other platforms used by the clinic.
• Maintain brand voice and visual standards consistent with IV Nutrition.

• Maintain and troubleshoot clinic computer systems with particular proficiency in Mac and Apple devices (MacBooks, iPads, iPhones).
• Support day-to-day administrative tasks including data entry, inventory logging, supply ordering coordination, filing, and general office operations.
• Assist with EMR/scheduling software, client communications, and basic reporting.
• Ensure technology (computers, printers, POS, Wi-Fi guest network) remains functional and user-friendly for staff and clients.

• Work closely under the leadership and direction of the Clinic Director.
• Support clinical staff and contribute to a positive, collaborative clinic culture.
• Perform other duties as assigned to support clinic operations and growth.

• Medical Assistant (MA) certification or Certified Nursing Assistant (CNA) strongly preferred.
• High school diploma or equivalent required; associate degree or related coursework a plus.
• Current CPR/BLS certification preferred.

• Proven customer service excellence with a warm, professional, and caring demeanor.
• Strong sales and relationship-building skills; comfortable initiating outreach to local businesses and community partners.
• Hands-on experience creating social media content (Instagram/Facebook preferred) and basic photo/video editing.
• Proficiency with Apple/Mac devices (macOS, iOS) and general computer systems; ability to perform basic troubleshooting and maintenance.
• Excellent organizational, multitasking, and administrative skills.
• Comfortable learning and using EMR/scheduling/POS systems.
• Reliable transportation and ability to work on-site in Flowery Branch, GA.
• Passion for health, wellness, and helping others feel their best.