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Video Member Service Representative Jobs in Reno, NV

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

Job Summary The Member Services Representative will be responsible for creating a positive member ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Flexible schedule Front Desk Job Summary The Member Services Representative - Front Deskcreates a ... service, managing front desk operations, and supporting club cleanliness. Duties and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Vision insurance * Flexible schedule Job Summary The Member Services Representative will be ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Planet Fitness

Member Services Representative

Reno, NV · On-site

$13.50/hr

Vision insurance * Flexible schedule Job Summary The Member Services Representative will be ... Customer service background preferred. * Basic computer proficiency. * A passion for fitness and ...

Caliber

Customer Service Representative

Sparks, NV · On-site

$18 - $20/hr

Customer Service Representative Caliber Collision has an immediate job opening for a Customer ... We see the potential in every member of our team and look for every opportunity to advance their ...

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Video Member Service Representative information

See Reno, NV salary details

$8

$15

$23

How much do video member service representative jobs pay per hour?

As of Sep 14, 2026, the average hourly pay for video member service representative in Reno, NV is $15.86, according to ZipRecruiter salary data. Most workers in this role earn between $11.97 and $18.94 per hour, depending on experience, location, and employer.
Infographic showing various Video Member Service Representative job openings in Reno, NV as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $32,999 per year, or $15.9 per hour.

Member Services Representative

Reno, NV • On-site

Planet Fitness
Health and Personal Care Stores • 501 - 1,000 employees
Learn more about Planet Fitnessexternal

Full-time

Re-posted 22 days ago

Planet Fitness rating

5.5

Company rating: 5.5 out of 10

Based on 608 frontline employees who took The Breakroom Quiz

Job description

Job Summary
The Member Services Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.
Essential Duties and Responsibilities
  • Greet members, prospective members and guests, providing exceptional customer service.
  • Handle all front desk related activities including:
    • Answer phones in a friendly manner and assist callers with a variety of questions.
    • Check members into the system.
    • New member sign-up.
    • Take prospective members on tours.
  • Facilitate needed updates to member's accounts.
  • Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
  • Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements
  • Customer service background preferred.
  • Basic computer proficiency.
  • A passion for fitness and health.
  • Upbeat and positive attitude!
  • Punctuality and reliability is a must.
  • Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
  • Strong listener with the ability to empathize and problem solve.
  • Demonstrate diplomacy in all interactions while using appropriate behavior and language.
  • High School diploma/GED equivalent required.
  • Must be 18 years of age or older.

Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Must be able to occassionally lift up to 50 lbs.
  • Will occasionally encounter toxic chemicals during shift.

JOIN THE CLUB
Enhancing people's lives with an affordable, high-quality fitness experience requires a team of inspiring, motivated and fun-loving go-getters. As one of the largest and fastest-growing franchisors and operators of fitness centers in the United States, Planet Fitness is just getting warmed up. We're continuously seeking top talent to join us in cultivating the Judgement Free Zone® and shaping the future of our brand. With more than 2,000 locations in all 50 states, the District of Columbia, Puerto Rico, Canada, the Dominican Republic, Panama, Mexico and Australia, there's plenty of opportunity on our Planet and we are always looking for talented individuals to join our team!
Our member mission says it best: our product is a tool, a means to an end; not a brand name or a mold maker, but a tool that can be used by anyone. To use our product, members need to feel inspired and motivated. That's where you come in. If you're looking for a place where you can make a difference in a customer's life, you've found it. Come to add your mojo to the Judgement Free Zone, but stay for the feeling that you're making a difference on our Planet.
TO FIND YOUR PERFECT FIT, SEARCH FOR A CLUB OPPORTUNITY NEAR YOU
Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.

What Planet Fitness employees say

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About Planet Fitness

Sourced by ZipRecruiter

Founded in 1992 in Dover, NH, Planet Fitness is one of the largest and fastest-growing franchisors and operators of fitness centers in the United States by number of members and locations. As of March 31, 2022, Planet Fitness had more than 16.2 million members and 2,291 stores in 50 states, the District of Columbia, Puerto Rico, Canada, Panama, Mexico and Australia. The Company's mission is to enhance people's lives by providing a high-quality fitness experience in a welcoming, non-intimidating environment, which we call the Judgement Free Zone®. More than 90% of Planet Fitness stores are owned and operated by independent business men and women. At Planet Fitness, our mission has always been to enhance peoples lives by providing a high-quality fitness experience in a welcoming, judgement free environment. We are proud to be one of the largest and fastest-growing franchisors and operators of fitness centers in the United States with over 2,000 clubs and growing!

Industry

Health and personal care stores, amusement, gambling, and recreation and fitness and sports centers

Company size

501 - 1,000 Employees

Headquarters location

Hampton, NH, US

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