ZipRecruiter

Log In

1

Video Game Customer Service Jobs in Oregon (NOW HIRING)

Ghost Story Games

OR · On-site

$87K - $90K/yr

... game * Customer Service: * Build a customer service solution including onboarding and managing a ... You have a basic knowledge of Adobe Photoshop What You Bring: * 5+ years experience in the video ...

ARRISE

Game Producer

$123K - $125K/yr

ABOUT US ARRISE is a global leader in software development and services for the iGaming industry ... Game artists, developers, mathematicians, sound technicians, product marketers, regulatory experts ...

Dave & Buster's

Senior Game Technician

Clackamas, OR · On-site

They help build, troubleshoot, and repair our games, attractions, and technical equipment while delivering unparalleled guest service. SGTs are essential in the training and development of our ...

Sherwin-Williams

Customer Service Specialist

Bend, OR · On-site

$18 - $23.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

Sherwin-Williams

Customer Service Specialist

Medford, OR · On-site

$17.75 - $23.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

GameStop

Retail Keyholder (Store 995)

Hillsboro, OR · On-site

$16 - $21.25/hr

Retail Keyholder At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games ...

GameStop Inc

Retail Keyholder (Store 2442)

Clackamas, OR

$15.50 - $20.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 5411)

Bend, OR

$16.25 - $21.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 7749)

Grants Pass, OR

$14.75 - $19.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop

Retail Keyholder (Store 6749)

Medford, OR · On-site

$16.05 - $18.80/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 6657)

North Bend, OR

$13.75 - $18/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

next page

Showing results 1-20

All JobsVideo Game Customer Service JobsVideo Game Customer Service Jobs in Oregon

Video Game Customer Service information

See Oregon salary details

$65K

$134.3K

How much do video game customer service jobs pay per year?

As of Aug 2, 2026, the average yearly pay for video game customer service in Oregon is $130,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,100.00 and $133,200.00 per year, depending on experience, location, and employer.

What is a Video Game Customer Service job?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in the Video Game Customer Service position, and why are they important?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in Video Game Customer Service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Oregon? For Video Game Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Video Game Customer Service jobs in Oregon look for? The top searched job categories for Video Game Customer Service jobs in Oregon are:
What cities in Oregon are hiring for Video Game Customer Service jobs? Cities in Oregon with the most Video Game Customer Service job openings:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Oregon as of June 2026, with employment types broken down into 1% As Needed, 82% Full Time, and 17% Part Time. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $130,630 per year, or $62.8 per hour.

Player Experience & Community Manager

Ghost Story Games

OR • On-site

$87K - $90K/yr

Other

Posted 4 days ago

Job description

The Challenge:
  • Community & Social Media:
    • Develop and execute strategy for owned social media and community channels
    • Develop player engagement strategies to foster a long-lasting community
    • Craft social media content, draft copy, and drive asset ideation and production
    • Monitor and respond to player inquiries
  • Content Creators:
    • Identify, build and maintain in-house relationships with content creators
    • Provide hands-on support and/or manage external resources to provide hands-on support for creators engaging with our game
  • Customer Service:
    • Build a customer service solution including onboarding and managing a BPO and customer service tool
    • Create and maintain a customer service run book that outlines protocols, roles, responsibilities, and escalation plans
    • Maintain an internal and external knowledge hub
  • Email marketing: Draft and distribute newsletter and bespoke marketing emails  
  • Analytics & Reporting: Define and report on KPIs, report on player sentiment, and make recommendations for improving engagement for all areas of ownership
  • Campaign & Operational Support:
    • Assist with playtesting efforts including onboarding play testers, managing virtual and IRL technical set ups, and other operational needs as they arise
    • Collaborate with the broader marketing team on campaign planning, research, competitive analysis, and copywriting
  • Other duties as assigned
What You'll Take On:
  • You can use data to back up your recommendations
  • You're ready to challenge conventional wisdom
  • You have deep familiarity with online and IRL gaming communities, especially for single player games and using indie developer communication styles
  • You understand audiences' behaviors, creator and community motivations, and key industry platform algorithms  
  • You have a basic knowledge of Adobe Photoshop
What You Bring:
  • 5+ years experience in the video game community management role  
  • Has shipped at least 2 games on PC and console in a community manager role
  • Strong written and verbal communication

Must be eligible to work in the U.S.


The pay range for this position in Massachusetts at the start of employment is expected to be between $87,100 and $90,920 per Year. However, base pay offered is based on market location, and may vary further depending on individualized factors for job candidates, such as job-related knowledge, skills, experience, and other objective business considerations. Subject to those same considerations, the total compensation package for employees in regular roles may also include other elements, including a bonus and/or equity awards, in addition to a full range of medical, financial, and/or other benefits, provided that temporary or intern roles will not be eligible for many of these payments or benefits. Details of participation in compensation and benefit plans (if applicable) will be provided if an employee receives an offer of employment. If hired, employee will be in an ~at-will position~ and the company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, company or individual department/team performance, and market factors.

Apply