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Video Game Customer Service Jobs in Oregon (NOW HIRING)

ARRISE

Game Producer

$123K - $125K/yr

ABOUT US ARRISE is a global leader in software development and services for the iGaming industry ... Game artists, developers, mathematicians, sound technicians, product marketers, regulatory experts ...

Dave & Buster's

Senior Game Technician

Clackamas, OR · On-site

They help build, troubleshoot, and repair our games, attractions, and technical equipment while delivering unparalleled guest service. SGTs are essential in the training and development of our ...

Sherwin-Williams

Customer Service Specialist

Medford, OR · On-site

$17.75 - $23.50/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

Sherwin-Williams

Customer Service Specialist

Medford, OR · On-site

$18 - $23.75/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

GameStop Inc

Retail Keyholder (Store 2442)

Clackamas, OR

$15.50 - $20.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

GameStop Inc

Retail Keyholder (Store 5411)

Bend, OR

$16.25 - $21.50/hr

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics ...

Sherwin-Williams

Customer Service Specialist

Ashland, OR · On-site

$17.50 - $23/hr

Customer Service Specialists are tasked with achieving excellent customer service, while ... While you can complete this video interview on your own schedule, we ask that this step be ...

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All JobsVideo Game Customer Service JobsVideo Game Customer Service Jobs in Oregon

Video Game Customer Service information

See Oregon salary details

$65K

$134.3K

How much do video game customer service jobs pay per year?

As of Aug 7, 2026, the average yearly pay for video game customer service in Oregon is $130,630.00, according to ZipRecruiter salary data. Most workers in this role earn between $131,100.00 and $133,200.00 per year, depending on experience, location, and employer.

What is a video game customer service?

A Video Game Customer Service job involves assisting players with issues related to gameplay, technical support, account management, and billing. Representatives communicate via chat, email, or phone to troubleshoot problems and provide solutions. They also gather feedback to improve the gaming experience and may work closely with developers to resolve recurring issues. Strong communication skills, patience, and a passion for gaming are essential for success in this role.

What are the key skills and qualifications needed to thrive in video game customer service?

To thrive in Video Game Customer Service, you need strong communication abilities, problem-solving skills, and experience with customer support principles, often supported by prior work in helpdesk or technical support roles. Familiarity with ticketing systems (like Zendesk or Freshdesk), live chat platforms, and basic troubleshooting for gaming platforms is typically required. Patience, empathy, and the ability to remain calm under pressure help you deliver outstanding service and resolve customer issues efficiently. These skills are critical for maintaining positive user experiences and upholding the reputation of the video game company.

What are typical challenges faced by someone working in video game customer service?

Those working in Video Game Customer Service often encounter challenges such as managing a high volume of support tickets during game launches or updates, addressing complex technical issues, and helping highly engaged and passionate gamers. The role may require balancing multiple tasks, staying updated on game features and changes, and delivering clear, empathetic resolutions even when customers are frustrated. Successful representatives collaborate closely with developers, community managers, and QA teams to relay user feedback and quickly escalate recurring issues. By developing strong game knowledge and staying patient, you can turn even challenging situations into positive customer experiences.

What are popular job titles related to Video Game Customer Service jobs in Oregon? For Video Game Customer Service jobs in Oregon, the most frequently searched job titles are:
What job categories do people searching Video Game Customer Service jobs in Oregon look for? The top searched job categories for Video Game Customer Service jobs in Oregon are:
What cities in Oregon are hiring for Video Game Customer Service jobs? Cities in Oregon with the most Video Game Customer Service job openings:
Video Game Customer Service jobs near you
Infographic showing various Video Game Customer Service job openings in Oregon as of August 2026, with employment types broken down into 1% As Needed, 77% Full Time, 19% Part Time, and 3% Contract. Highlights an 92% Physical, 1% Hybrid, and 7% Remote job distribution, with an average salary of $130,630 per year, or $62.8 per hour.

Game Producer

ARRISE

Remote

$123K - $125K/yr

Full-time

Re-posted 19 days ago

Job description

ABOUT US
ARRISE is a global leader in software development and services for the iGaming industry, powered by 11,000+ professionals spanning multiple disciplines and 14 locations worldwide.
At ARRISE, we know a thing or two about making great games. From concept to execution, we combine creativity with technical excellence to shape the future of player engagement, driving our business and industry forward.
Our teams plan, prepare, and produce every title in a packed multi-product roadmap, having created over 1,800 slots to date. Game artists, developers, mathematicians, sound technicians, product marketers, regulatory experts, and other stakeholders from across the business all work together on delivering new player favorites at scale and pace.
ARRISE USA represents our growing footprint in one of the world’s most dynamic tech and entertainment markets. With a remote team of product experts, we’re tapping into American talent to drive the next generation of iGaming innovation.
 
ABOUT THE ROLE
We’re building a brand-new, US-based, fully remote game studio developing new slot games and we’re looking for a Game Producer to shepherd our games through the design and development process.
In this role, you’ll collaborate with a small multidisciplinary team to coordinate the development process from start to finish to ensure the successful and timely delivery of high-quality, high-performing games.
 
WHAT YOU’LL BE DOING
  • Create and manage the game development schedule to ensure timely delivery of the project
  • Identify and solve production issues or bottlenecks that could delay development
  • Own and maintain the team’s task tracker and other project documentation
  • Organize and facilitate team meetings to discuss project status and resolve any issues
  • Facilitate effective communication with other departments involved in the game’s development
  • Conduct postmortems after game completion to identify process improvements and proactively resolve recurring issues
  • Playtest and provide feedback on the game’s math, mechanics, game flow, and visual presentation with an eye toward creating the best player experience possible
  • Regularly play competitors’ games in the iGaming and land-based spaces to stay abreast of industry trends and new mechanics
WHAT WE ASK OF YOU
  • Proven experience as a Game Producer or in a similar project management role
  • Degree in Game Production, Project Management, or a related field, or equivalent experience
  • Strong understanding of the game development lifecycle and game production methodologies
  • Strong project management skills including proficiency with project management tools such as JIRA
  • Excellent verbal and written communication skills, especially the ability to clearly communicate complex and technical concepts to stakeholders across the globe
  • Passion for games and learning industry trends, emerging game mechanics, and player expectations
  • You should:
    • Be able to confidently coordinate multiple projects simultaneously
    • Be able to move comfortably between strategic and detailed levels
    • Bring strong organization and structure to a fast-moving environment
    • Have excellent problem-solving skills
    • Provide, accept, and act on feedback constructively

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