Vice President Service Operations Jobs in Springville, AL

EBSCO Information Services (EBSCO) delivers a fully optimized research experience, seamlessly integrated with a powerful discovery platform to support the information needs and maximize the research experience of our end-users. Headquartered in Ipswich, MA, EBSCO employs more than 2,700 people worldwide, with most embracing hybrid or remote work models. As an AI-enabled service leader, we thrive on innovation, forward-thinking strategies, and the dedication of our exceptional team. At EBSCO, were driven to inspire, empower and support research. Our mission is to transform lives by providing reliable and relevant information when, where and how people need it. Were seeking dynamic, creative individuals whose diverse perspectives will help us achieve this global, inclusive mission. Join us to help make an impact.

The Vice President, Operations & Finance – U.S. & Canada leads financial performance, operational execution, governance oversight, and strategic alignment for the Subscription Services Division across the region.

This role holds full regional P&L accountability for Subscription Services and drives disciplined financial management, regulatory compliance, scalable operations, and strong commercial alignment in support of EIS’s strategic objectives

The Vice President will operate in a hybrid model and lead a predominantly Birmingham, AL–based team (90%+), requiring consistent on-site engagement and leadership presence within the EIS Birmingham hub.

Primary Responsibilities

Regional Financial & Business Leadership (U.S. and Canada)

• Provide senior leadership for Subscription Services across the U.S. and Canada, setting direction, priorities, and performance expectations for the region.
• Own operating income, margin performance, and working capital outcomes.
• Lead pricing strategy, revenue growth initiatives, and gross margin optimization.
• Ensure accurate financial reporting, accounting integrity, and statutory compliance in coordination with the EIS VP of Accounting, Tax and Compliance and EBSCO Industries Accounting and Finance teams.
• Ensure disciplined Accounts Receivable management and strong cash flow performance.
• Drive cost efficiency, process optimization, and scalable operational execution.
• Align regional operating plans with corporate financial and strategic objectives.

Corporate Governance & Compliance

• Provide governance oversight across U.S. and Canadian legal entities, ensuring consistency, transparency, and risk mitigation.
• Ensure appropriate statutory compliance and regulatory alignment across jurisdictions.
• Maintain strong internal controls and audit readiness.
• Partner with EBSCO Industries Legal, Finance and Compliance functions to ensure consistency in governance and risk management standards.

Operational & Organizational Leadership

• Lead a predominantly Birmingham, AL–based team, ensuring strong alignment, engagement, and execution across geographically distributed leadership.
• Drive end-to-end operational strategy across Subscription Services, ensuring scalability, service excellence, and alignment with customer and publisher expectations.
• Provide direct leadership to regional management teams.
• Build and sustain a high-performance, accountable, and collaborative culture.
• Drive talent development, succession planning, and leadership growth.
• Reinforce EBSCO’s core values and ethical standards.

Commercial & Market Leadership

• Partner with U.S. and Canadian Sales leadership to drive profitable, sustainable revenue growth.
• Maintain strong relationships with key customers, publishers, and strategic stakeholders.
• Monitor competitive, regulatory, and market developments affecting the region.
• Contribute strategic insight to service enhancements and operational innovation initiatives.

Key Success Measures

• U.S. and Canada operating income and margin performance
• Revenue growth and gross margin optimization
• Working capital and Accounts Receivable performance
• Governance and compliance effectiveness
• Audit and control strength
• Operational performance and productivity gains
• Leadership effectiveness and succession readiness

• Bachelor’s degree required; advanced degree preferred
• 12+ years of progressive leadership experience in operations, accounting, finance, or general management.
• Experience leading or working with geographically distributed teams.
• Experience in financial management, pricing strategy, margin optimization, and working capital management.
• Understanding of corporate governance, regulatory compliance, internal controls, and enterprise risk management.
• Proven ability to align commercial strategy with operational execution.
• Executive presence with the ability to build trusted relationships with customers, publishers, and other senior stakeholders.
• Strong business and technology acumen with a continuous improvement mindset.
• Travel:  Approximately 25%–50%; candidates based outside Birmingham, AL should expect more frequent travel to the EIS Birmingham hub

USD $0.00 - USD $0.00 /Yr.