The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition ...
The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition ...
The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition ...
Quick apply
The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition ...
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The SVP works closely with developer teams, general contractors, and trade partners to keep ... Identify and mitigate project and operational risks - including compliance with building codes ...
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Quick apply
Vice President of Operations
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As we continue to expand, we're looking for a Vice President of Operations to lead our operational strategy, strengthen internal systems, and drive company-wide efficiency and performance. Position ...
Vice President Operations Engineering information
What is a vice president operations engineering?
What are the key skills and qualifications needed to thrive as a vice president operations engineering?
What are some common challenges faced by a vice president operations engineering, and how can candidates prepare for them?
What is the difference between Vice President Operations Engineering vs Director of Operations Engineering?
| Aspect | Vice President Operations Engineering | Director of Operations Engineering |
|---|---|---|
| Responsibilities | Strategic planning, executive leadership, overseeing multiple teams, setting company-wide goals | Managing daily operations, project execution, team supervision within specific departments |
| Required Credentials | Bachelor's/Master's in Engineering or Business, extensive industry experience, leadership skills | Bachelor's in Engineering or related field, several years of engineering or operations experience |
| Work Environment | Executive offices, cross-departmental collaboration, strategic meetings | Operational sites, project teams, departmental meetings |
| Industry Usage | Common in large corporations, tech, manufacturing, aerospace | Found in mid to large companies, engineering firms, manufacturing plants |
The Vice President Operations Engineering focuses on strategic leadership and company-wide goals, while the Director of Operations Engineering handles daily operations and project management. Both roles require engineering background and leadership skills but differ in scope and responsibilities.
What cities in Florida are hiring for Vice President Operations Engineering jobs?
Cities in Florida with the most Vice President Operations Engineering job openings:

VP, Operations - Sales & Loyalty Center
Tampa, FL • On-site
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 3 days ago
Job description
This is not a traditional contact center leadership role.
Why This Opportunity?
This is an opportunity to build something special.
You'll inherit a successful operation with significant scale and the executive sponsorship to transform it into a best-in-class Sales & Loyalty organization. You'll have the opportunity to shape strategy, influence technology investments, lead organizational transformation, and directly impact company growth.
The Vice President, Operations - Sales & Loyalty Center will be responsible for developing the strategy, people, technology, and operational excellence required to maximize customer acquisition, sales conversion, customer loyalty, and franchise partner success. This executive will oversee a high-volume omnichannel operation and play a critical role in scaling the business through process optimization, AI adoption, workforce strategy, and customer experience innovation.
What You'll Do
- Lead all aspects of the Sales & Loyalty Center, including customer acquisition, sales performance, customer experience, workforce management, quality, training, and operational excellence.
- Develop and execute a strategic roadmap to improve lead conversion, customer satisfaction, and overall business performance.
- Drive continuous improvement initiatives using data, analytics, automation, AI, and emerging customer experience technologies.
- Own financial performance, including P&L management, forecasting, budgeting, and resource planning.
- Establish KPIs and accountability across the organization while fostering a high-performance culture.
- Partner with executive leadership to align the Sales & Loyalty Center with broader organizational growth initiatives.
- Build and develop high-performing leaders while creating a culture focused on coaching, accountability, engagement, and continuous improvement.
- Evaluate and implement technologies that improve customer engagement, operational efficiency, and employee productivity.
- Strengthen relationships with internal stakeholders and franchise partners by delivering exceptional service and measurable business results.
- Leverage data and analytics to identify opportunities to improve sales conversion, customer retention, and operational performance.
Requirements
- 10+ years of progressive leadership experience within contact center, customer operations, customer experience, inside sales, or revenue operations.
- Demonstrated success leading large, high-volume customer engagement organizations.
- Experience owning operational and financial performance, including P&L responsibility.
- Proven track record improving sales conversion, operational KPIs, and customer satisfaction.
- Experience leading digital transformation, AI initiatives, automation, or contact center technology implementations.
- Strong understanding of workforce management, forecasting, analytics, quality assurance, and customer journey optimization.
- Experience leading large cross-functional teams through growth and organizational change.
- Outstanding executive communication and stakeholder management skills.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short Term & Long Term Disability
- Work From Home
About TDS Global Solutions
Sourced by ZipRecruiter
Industry
Business management consulting
Company size
51 - 200 Employees
Headquarters location
Broadview Heights, OH, US
Year founded
1991