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Overview

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.

At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization.

We are seeking a visionary and results-oriented VP of Sales to lead our sales organization and drive transformative growth. This executive role is responsible for developing and executing strategic sales plans, building high-performing teams, and cultivating strong client relationships to achieve ambitious revenue targets.

As VP of Sales, you will play a pivotal role in shaping the company’s future, expanding market share, and positioning the organization as a leader in a dynamic and evolving industry.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

Key Responsibilities:

• Strategic Leadership
  Develop and implement a comprehensive sales strategy aligned with the company’s long-term goals and vision.

• Team Management & Development
  Build, lead, and mentor a high-performing sales team, fostering a culture of accountability, innovation, and excellence.

• Revenue Growth & Market Expansion
  Identify new market opportunities, optimize the sales pipeline, and drive top-line revenue growth across multiple verticals.

• Client Relationship Management
  Cultivate and maintain relationships with key clients and stakeholders, including C-suite executives, to ensure long-term partnerships.

• Sales Process Optimization
  Evaluate and refine sales processes to improve efficiency, scalability, and conversion rates.

• Market Intelligence
  Monitor industry trends and competitive activities to inform strategic decisions and maintain a competitive edge.

• Cross-Functional Collaboration
  Partner with marketing, operations, product, and finance teams to align sales initiatives with company-wide objectives.

• Performance Metrics & Accountability
  Establish and monitor KPIs to track progress, ensure accountability, and drive continuous improvement.

• Budget Oversight
  Manage sales budgets and allocate resources to maximize ROI and operational effectiveness.

• Executive Representation
  Represent the sales organization at high-level meetings, conferences, and industry events to enhance brand visibility and influence.

Qualifications

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION?

All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bachelor’s degree in Business, Marketing, or related field; MBA preferred
• 10+ years of progressive sales experience, with 5+ years in a senior leadership role
• Proven success in achieving and exceeding revenue targets in high-growth, competitive environments
• Experience managing large, geographically dispersed sales teams
• Expertise in selling complex, consultative solutions to enterprise clients
• Exceptional leadership, motivational, and strategic planning skills
• Strong communication, negotiation, and relationship-building abilities
• Proficiency in CRM systems and sales analytics tools
• Deep understanding of market dynamics and customer needs
• Willingness to travel extensively for client engagement and team leadership
• Demonstrated ability to foster a culture of accountability, innovation, and continuous improvement