Vice President Lab Operations Jobs in Seattle, WA

Classic Collision is seeking an experienced Area Vice President to lead operations across Alaska, Washington, and Oregon. This executive leadership role is responsible for driving operational excellence, developing high-performing teams, and achieving strategic growth across the region.

• Paid Weekly
• Competitive Bonus Structure
• Equity Package
• Car Allowance
• Company Match 401(k)
• Medical, Dental & Vision Insurance
• Paid Time Off plus 6 Paid Holidays
• Continuous Training & Leadership Development
• Supportive Team Culture
• Rewarding Work with Opportunities to Make an Impact

If you're a strategic leader with a passion for developing teams, driving results, and making a difference, we'd love to hear from you.

Job Summary

The Area Vice President (AVP) of Operations is responsible for leading all operational and financial activities within a designated metropolitan market. This includes oversight of performance, growth, team development, customer relationships, and profitability. The AVP plays a strategic leadership role, ensuring alignment with company goals while upholding Classic Collision’s standards for operational excellence, service quality, and industry leadership.

This role requires a strong business acumen, proven leadership, and a deep understanding of collision repair operations to maintain Classic Collision’s position as a best-in-class employer and service provider.

Key Responsibilities - (Other duties may be assigned as needed)

• Drive overall Area performance through Area Directors, focusing on KPIs, quality standards, staff development, and operational culture.

• Serve as program lead for the Environmental Health & Safety (EHS) program.

• Stay current on vehicle repair technologies, processes, and compliance trends.

• Ensure compliance with monthly shop quality assurance (QA) audits.

• Oversee maintenance of all shop equipment to ensure functionality and safety.

• Set and communicate expectations related to revenue, performance, training, and retention.

• Recruit, mentor, and develop high-performing operational leaders.

• Maintain and strengthen key DRP relationships, ensuring effective communication and consistent feedback to Area Directors and General Managers.

• Ensure adherence to operational protocols through consistent execution of the company’s Recipe Book.

• Support Area Directors in staff development and resolution of escalated customer concerns.

• Act as a liaison between leadership and operations teams to ensure integration, alignment, and success across organizational goals.

• Participate in external marketing, customer engagement, and team-building initiatives as needed.

• Review and analyze weekly/monthly performance data and conduct regular operations reviews with direct reports.

• Conduct scheduled business reviews with key DRP partners.

Standard Work Cadence

Daily

• Support GM’s and RD’s with daily sales targets; balance WIP across the region.

• Verify CCC Calendar accuracy and reschedule any missed appointments.

• Perform Quality Checks (QC) on 3 vehicles in various stages using repair plans (review RO’s older than 10 days).

• Problem-solve speed, quality, cost, and customer service issues with teams.

Three Times Weekly

• Participate in admin and production meetings.

• Audit 1 estimate in full detail with key DRP requirements.

• Take corrective action from call-back reports.

• Lead CSI improvement activities: call plans, observe communication, and ensure documentation.

Weekly

• Conduct Regional Director (RD) huddle (30 min) to review sales, WIP, KPIs.

• Perform DRP performance review.

• Conduct payroll review: check flags, overallocated labor, YUGO, guarantees.

• Audit GMG safety follow-up items.

Monthly

• Conduct financial review of assigned region.

• Maintain and grow dealer relations.

• Identify LMS and training opportunities for Area Directors/teams.

• Ensure Standard Work tasks are fully completed and documented.

• Review and update B2A Tab.

Skills & Qualifications

• Minimum of 10 years in collision repair or auto body operations management.

• Proven ability to lead teams, analyze business operations, and drive financial results.

• Experience in talent development, retention, and performance management.

• Proficiency in CCC One and management systems; advanced Microsoft Office skills.

• Strong communication, presentation, and customer relationship skills.

• Valid driver’s license; frequent travel required.

Behaviors/Competencies

• Integrity -Respect, and accountability at every level and in every interaction
• Customer Service-Provide the highest level of customer service while building customer satisfaction and retention
• Innovation -Develops and displays innovative approaches and ideas to our business
• Teamwork -Contributes to building a positive team spirit. Supports everyone’s efforts to succeed

Physical & Environmental

While performing the duties of this job, the employee is regularly required to use their hands and is required to talk and hear. The employee is frequently required to stand, sit, and walk occasionally for long periods at a time. The employee may occasionally be required to reach with hands, and arms and move objects up to 20 pounds. Specific vision abilities required by this job include close vision, peripheral vision, and the ability to adjust focus. In addition, abilities for assessing the accuracy, neatness, and thoroughness of the work assigned are required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

Classic Collision is an Equal Opportunity Employer

As an equal opportunity employer, Classic Collision does not discriminate against any employee or candidate based on age, race, gender identity, gender expression, genetic information, national origin, physical or mental disability, protected veteran status, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by all applicable federal, state, and local laws.

Reasonable Accommodations:

Classic Collision is an equal opportunity employer that is committed to working with and providing reasonable accommodations to individuals with disabilities. If you have a disability and you believe you need reasonable accommodation to search for a job opening or submit an online application, please e-mail recruiting@classiccollision.com or call (470)500-6808. This email is listed exclusively to assist disabled job seekers whose disability prevents them from being able to apply online.

This job description is not a complete statement of all duties and responsibilities comprising the position.

#cc