Vice President Infrastructure Operations Jobs in Garner, NC

Who We Are:

At Bandwidth, your music matters when you are part of the BAND. We celebrate differences and encourage BANDmates to be their authentic selves. #jointheband

What We Are Looking For:

The VP of Revenue Operations is responsible for architecting and optimizing the unified revenue infrastructure that powers the entire customer lifecycle—from first touch to renewal and expansion. They will lead our Revenue Strategy & Planning and Revenue Enablement teams and be responsible for overseeing revenue systems, forecasting, quota and commission planning, process design, enablement alignment, AI‑driven insights, and cross‑functional execution. Their work ensures all go‑to‑market teams operate from a single source of truth, follow consistent, scalable workflows, and have the intelligence needed to make fast, confident decisions.

The VP of Revenue Operations sits within the Strategy team at Bandwidth and serves as a key strategic advisor to the Chief Strategy Officer, the Chief Revenue Officer, and the Revenue Executive Leadership Team. The role's primary mandate is to align people, processes, data, and technology across all GTM teams to drive predictable, efficient, and scalable revenue growth.

We are seeking a VP of Revenue Operations who will lead an AI‑first transformation of the revenue engine, using advanced automation, predictive modeling, and intelligent workflows to elevate performance across the organization.

What You'll Do:

• Develop and own the company's end‑to‑end Revenue Operations strategy, ensuring all GTM teams operate in alignment toward shared growth objectives.
• Build, develop, and inspire a high‑performing Revenue Operations organization, cultivating deep expertise across AI, systems architecture, analytics, process optimization, revenue compensation, and enablement strategy. Establish a culture of accountability, innovation, and continuous improvement that elevates the performance of every customer‑facing team.
• Planning and forecasting:
• Lead forecasting, pipeline health analysis, revenue modeling, quarterly business reviews, and executive reporting, leveraging AI and machine learning to improve accuracy and insight.
• Jointly with the Analytics team, inform and ensure the creation of a unified, AI‑ready revenue data model that fuels clean, trusted analytics.

• Process design and Enablement
• Build and execute an AI‑first roadmap that introduces automation, predictive analytics, and intelligent decision support across the entire revenue lifecycle.
• Oversee the full revenue technology ecosystem—including CRM, marketing automation, sales engagement, support platforms, analytics tools, and AI technologies—ensuring seamless integration and maximum usability.
• Embed AI‑powered workflows into onboarding, training, content delivery, and performance coaching.
• Design, document, and refine standardized GTM processes that drive efficiency, consistency, and an excellent rep and customer experience.

• Quota and compensation:
• Partner with Sales leadership on territory design, capacity modeling, headcount planning, quota methodology, and compensation structure.
• Develop, document and administer global compensation plans and models that facilitate the scaling of the business

• Lead cross‑functional strategic initiatives—including systems migrations and operational transformation efforts.

What You Need:

• Education: Bachelor or Equivalent University qualification, MBA preferred but not essential
• Experience:
  • 15+ years' experience in global sales/revenue operations in a software company, with 10+ years in a senior leading capacity
  • Direct experience leading sales teams with individual and/or group quota preferred but not essential
  • Demonstrated experience implementing AI‑driven solutions or leading digital transformation within GTM or operations organizations preferred

• Skills and expertise:
  • Deep expertise in CRM systems, revenue analytics, GTM process design, and modern tech stack architecture.
  • Strong understanding of AI‑powered tools and their application across forecasting, lead scoring, customer health modeling, automation, and productivity enhancement.
  • Ability to translate AI capabilities into scalable, practical workflows that enhance performance and efficiency.
  • Proven ability to partner cross‑functionally and influence executive stakeholders.
  • Deep understanding of marketing, sales, and customer success motions in SaaS, recurring‑revenue models and usage models.
  • Experience leading strategic planning, forecasting, data governance, and operational excellence at scale.
  • Exceptional analytical, operational, and communication skills.
  • Track record of building and developing high‑performing operations teams.

The Whole Person Promise:

At Bandwidth, we're pretty proud of our corporate culture, which is rooted in our "Whole Person Promise." We promise all employees that they can have meaningful work AND a full life, and we provide a work environment geared toward enriching your body, mind, and spirit. How do we do that? Well…

• 100% company-paid Medical, Vision, & Dental coverage for you and your family with low deductibles and low out-of-pocket expenses.
• All new hires receive four weeks of PTO.
• PTO Embargo. When you take time off (of any kind!) you're embargoed from working. Bandmates and managers are not allowed to interrupt your PTO – not even with email.
• Additional PTO can be earned throughout the year through volunteer hours and Bandwidth challenges.
• "Mahalo moments" program grants additional time off for life's most important moments like graduations, buying a first home, getting married, wedding anniversaries (every five years), and the birth of a grandchild.
• 90-Minute Workout Lunches and unlimited meetings with our very own nutritionist.