AnnouncementDetails
Open Date 05/26/2026
Requisition Number PRN45169B
Job Title Technical Project / Program Management
Working Title BMIC Senior Operations Supervisor
Career Progression Track M00
Track Level M2 - Senior Supervisor
FLSA Code Administrative
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
Work Schedule SummaryM-F Business Hours, Arranged with Supervisor
VP Area U of U Health - Academics
Department 01271 - Biomed Informatics Core CCTS
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $100,000-$110,000
Close Date 07/26/2026
Priority Review Date (Note - Posting may close at any time)Job SummaryThe BMIC Senior Operations Supervisor serves as the central operational engine for the Biomedical Informatics Core (BMIC) within the Clinical and Translational Science Institute (CTSI) at the University of Utah. This role bridges the gap between technical execution and business strategy, coordinating seamlessly across engineering leads, user services, project management, and executive leadership to ensure organizational efficiency.
What this role is: An operational, administrative, and team-leadership powerhouse. It focuses on workflows, financial sustainability (SRC models), compliance, capacity planning, and people management. You'll coordinate resources with the BMIC Senior Research Project Navigator, and engineering leads for technical systems to support scientific, data science, or clinical informatics consultations that are provided in other roles.
Click here to learn more about the CTSILearn more about the fantastic
benefits provided to University of Utah Employeesincluding generous retirement contribution, comprehensive medical coverage, tuition reduction, and more.
ResponsibilitiesSenior Supervisor, Technical Project / Program ManagementRequires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
Direct/Manage/Supervise the delivery of technical projects/programs within the organization. Develop and enforce project delivery standards and establish the organization's approach to the full life cycle of projects, from planning, initiation, resourcing, execution, monitoring, control, and completion. Oversee project teams, drive resources, budgets, and schedules. Track and provide project status and audit reports; manage the risk, issue, and change resolution process and work with other leaders to take corrective action as necessary. Work across teams to define project priorities and implementation opportunities and challenges. Coordinate and lead daily team activities. May spend a portion of time performing the work of those they supervise. Assist with management decisions and activities. Working knowledge of team function within the organization.
Core Scope of Responsibilities 1. Operational Integration & Cross-Functional Coordination
- Central Liaison: Act as the primary operational connector linking Engineering Leads, User Services Leads, Project Managers, and the BMIC Director.
- Capacity & Prioritization: Coordinate resource allocation and capacity reviews across core infrastructure, regulatory management, and Service Recharge Center (SRC) activities.
- Cross-Functional Workflows: Support complex, multi-departmental pipelines (e.g., managing research recruitment workflows that cross BMIC, CRSO, Epic IT, and Health Sciences).
2. Service Recharge Center (SRC) & Financial Operations
- Business Model Management: Support operations focusing on usage-based, invoiced recharge models.
- Financial & Pipeline Monitoring: Track revenue trends, monthly invoicing, cost-recovery planning, rate reviews, and incoming project pipelines.
- Data-Driven Dashboards: Support the creation and maintenance of operational dashboards such as:
- Capacity utilization & project backlogs
- Revenue generation & throughput
- Staffing allocation vs. projected demand
3. Workflow Standardization & Governance
- Process Optimization: Standardize intake, triage, implementation, and handoff protocols for data engineering, research recruitment, and software pipelines.
- Friction Reduction: Strengthen the operational interfaces between user self-service tools and premium recharge services to eliminate project bottlenecks.
- Compliance & Quality Control: Ensure that institutional governance, privacy regulations, regulatory maintenance (21 CFR Part 11 and NIST SP 800-171) and IRB-aligned procedural controls are tightly operationalized.
- Continuous Improvement: Refine core service implementations for foundational BMIC tools (e.g., REDCap, OpenSpecimen, and data pipelines).
4. Leadership & Workforce Development
- Strategic Planning: Partner with BMIC leadership on workforce planning, strategic recruitment timing, and operational continuity.
- Team Management: Provide day-to-day supervision, guidance, and performance management for direct operational reports.
- Talent Development: Facilitate clear growth and development pathways for junior staff members.
Disclaimer:This job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
Minimum QualificationsEQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:Senior Supervisor, Technical Project / Program Management : Requires a bachelor's (or equivalency) + 4 years or a master's (or equivalency) + 2 years of directly related work experience.
PreferencesThe perfect candidate for this role isn't necessarily a coder or a clinician, but rather a highly organized operations expert who thrives in a matrixed academic health environment. They should possess a strong grasp of project management methodologies, financial acumen (specifically with recharge or fee-for-service models), and a passion for building scalable, efficient team workflows.
Type Benefited Staff
Special Instructions SummaryIn the cover letter, please describe your experience as it relates to this position and confirm that you will be available to work from the state of Utah for this position.Additional InformationThe University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at the:
University of Utah Non-Discrimination page.
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https://oeo.utah.eduhttps://publicsafety.utah.edu/safetyreport/ This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
As per
University of Utah policy 5-108: Transfer of Benefits Eligible Staff Members, a new hire to the University of Utah who is still serving a 12 month probationary period will not be hired into another University of Utah job (a transfer) until the successful completion of the probationary period.
