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Responsibilities
The Director, Clinical Applications will plan, direct, and oversee all aspects of clinical application engineering, operations, and strategic technology delivery for InnovAge's PACE (Program of All-Inclusive Care for the Elderly) platform. The portfolio includes the Epic Electronic Medical Record ecosystem, Telehealth platform, Dental platform, Credentialed Trainers and emerging AI-enabled clinical tools. This role is accountable for ensuring that clinical technology solutions meet evolving regulatory requirements, interoperability standards, and SOX-relevant internal controls, while advancing InnovAge's mission. As a trusted thought partner to clinical and operational leadership, the Director drives technology-enabled care transformation, leveraging AI, interoperability, and data-driven workflows to support Participants, their Caregivers, and our workforce.

• Develops, procures, and deploys clinical technology solutions from concept through build/configure, integration, testing, and production deployment, including AI-enabled clinical tools and interoperability capabilities aligned with recognized standards
• Operate, maintain, and support clinical technology solutions to meet service-level commitments, including Epic EHR, telehealth, in home services, and dental platforms
• Balance demand management for multiple complex simultaneous projects, operational enhancements, regulatory compliance initiatives, break-fix, and maintenance requests
• Partner with clinical, operational, and compliance teams to optimize workflows and design technology solutions that deliver value, exceptional user experience, and excellent outcomes for PACE participants and their caregivers
• Research, recommend, and develop workflow solutions-including agentic AI, clinical decision support, and predictive analytics-to streamline processes, improve care quality, reduce costs, and enhance user experience
• Collaborate with business stakeholders to create multi-year capability roadmaps that incorporate regulatory milestones (HIPAA Security Rule enforcement, CMS interoperability deadlines), grooming backlogs quarterly to create release packages/dates
• Ensure all projects, initiatives, and processes conform to organizational policies, regulatory requirements (HIPAA, SOX), and are on schedule and within budget
• Lead, mentor and develop the performance of the applications team
• Collaborate across all IT functions to deliver sustainable, resilient platforms and applications, including the Cloud/Infrastructure, Integration, Architecture, and Data teams
• Responsible for release and change management, coordination, and adherence to quality standards for multiple clinical technology solutions.
• Manage overall clinical application budget and costs, including vendor contracts, licensing, and infrastructure
• Define and track performance metrics to quantify team performance against vision and organizational goals, including system uptime, incident response times, and regulatory compliance posture
• Oversee numerous projects in parallel, prioritizing resources effectively and being pragmatic about what can be achieved given resource availability and regulatory timelines
• Ensure compliance with relevant regulatory and industry standards including HIPAA (Privacy, Security, and Breach Notification Rules), SOX 404B, CMS PACE program requirements, and relevant National, State and regional requirements.
• Create functional strategies and specific objectives for the clinical applications organization, including an AI governance framework and data-driven care delivery roadmap
• Consult with SVP of Applications to create long-range operating goals addressing specific needs of the business and IT organization, including a digital roadmap leveraging AI, interoperability, and participant-facing tools to improve engagement across digital channels
• Partner with peers to define, acquire, and maintain tools to improve operational efficiency, technical support, and compliance tracking.
• Provide management oversight of clinical applications team, including but not limited to:
  • Recruitment, hiring and supervision for services directly reporting to this position.
  • Ensure employee issues are managed in accordance with InnovAge Policies and Procedures.
  • Provide opportunities for professional development for staff.
• Manages relationships with internal and external stakeholders

TRAVEL
Occasional travel will be required to visit InnovAge's facilities.
REQUIRED
Education

• Bachelor's degree in computer science, health informatics, or related technical field required; Master's degree in computer science, health informatics, engineering, healthcare administration, or business administration preferred

Work Experience and Qualifications

• 10+ years of progressive leadership experience in healthcare technology organizations, with direct accountability for clinical application portfolios and functional team management
• Deep knowledge and experience in a multi-disciplinary approach to healthcare technology, with specific experience managing clinical application ecosystems in PACE, senior care, or complex care coordination environments
• Proven ability to lead and build strong, scalable, and diverse teams; demonstrated success leading geographically dispersed teams across clinical, technical, and operational disciplines
• Healthcare experience is required, with hands-on knowledge of Epic EHR (including configuration, optimization, and FHIR API/interoperability capabilities), and familiarity with complementary clinical systems.
• Experience with Agile methodology and iterative delivery in regulated healthcare environments
• Demonstrated experience hiring, managing, developing, and retaining highly technical staff and leadership in competitive healthcare IT markets
• Demonstrated experience leading complex technology development and regulatory compliance projects on time and within budget, including EHR implementations, interoperability initiatives, and security hardening programs
• Demonstrated experience leading operations and support teams, ensuring service levels are defined, met, and auditable for regulatory purposes (HIPAA, SOX)
• Ability to communicate clearly, concisely, and courteously-both orally and in writing-with PACE participants, families, clinical staff, regulators, auditors, and executive leadership
• Experience working with clinical and enterprise software technologies, including EHR platforms, integration engines (HL7/FHIR), and AI/ML tools.
• Excellent knowledge of healthcare technology environments, including cloud infrastructure, databases, FHIR-based interoperability, API management, and AI/ML platforms
• Experience developing, tracking, and reporting key performance indicators (system uptime, incident response times, team velocity, lead time, cycle time).
• Experience with data governance frameworks, master data management (MDM), and data quality programs in healthcare environments.
• Experience developing and maintaining disaster recovery and business continuity plans for clinical systems, aligned with HIPAA contingency planning requirements.

Other Knowledge Skills and Abilities Required

• Organizational and conflict resolution skills, with experience navigating clinical-IT alignment challenges
• Exceptional written and verbal communication skills, including ability to translate regulatory requirements into actionable technical plans
• Strong business acumen and participant-centered service orientation
• Excellent managerial and supervisory skills, including experience managing vendor relationships and business associate compliance
• Ability to consistently deliver on deadlines, on time and within budget
• Excellent analytical and problem-solving skills, including ability to assess regulatory risk and design compliant technical architectures
• Financial skills and ability to analyze financial data, manage application budgets, and justify technology investments with ROI analysis
• High tolerance of ambiguity, especially in rapidly evolving regulatory and AI landscapes
• Mindset of "value creation" and continuous improvement-driving outcomes for PACE participants through technology, not just completing tasks

Benefits
InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model.
InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays.
Applicants are considered until the position is filled.
The pay offered for the position will take into consideration the candidate's geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays.
Posted Pay Range
$136,400-$177,400
Additional Information
Compensation Disclaimer
The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays.
Attention Florida Applicants
This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse.
For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com
Agency Disclaimer
InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.