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Vice President Call Center Operations Jobs in Edmonds, WA

Lumotive

Vice President, Operations

Redmond, WA

$200K - $235K/yr

The VP of Operations will ensure alignment across manufacturing capabilities, technology roadmaps, customer demand, and corporate strategy, while improving efficiency, yield, and cost performance.

Lumotive

Vice President, Operations

Redmond, WA

$200K - $235K/yr

The VP of Operations will ensure alignment across manufacturing capabilities, technology roadmaps, customer demand, and corporate strategy, while improving efficiency, yield, and cost performance.

Rainier Climate

Vice President, Programs

Bellevue, WA · On-site

In partnership with the Vice President, Operations, ensure that annual planning, impact assessment, learning, and program management processes enable strong execution and continuous improvement.

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Vice President Call Center Operations information

See Edmonds, WA salary details

$75.2K

$171.1K

$289.9K

How much do vice president call center operations jobs pay per year?

As of Sep 4, 2026, the average yearly pay for vice president call center operations in Edmonds, WA is $171,066.00, according to ZipRecruiter salary data. Most workers in this role earn between $126,800.00 and $203,200.00 per year, depending on experience, location, and employer.

What does a vice president call center operations do?

A Vice President of Call Center Operations oversees the overall strategy, management, and performance of a company's call center or customer service operations. They are responsible for setting goals, implementing process improvements, ensuring customer satisfaction, managing budgets, and leading teams of managers and agents. This role often involves analyzing data to optimize efficiency and developing training programs to enhance service quality. The VP also collaborates with other departments to align call center objectives with broader company goals.

What are some common challenges faced by a vice president call center operations, and how can they be addressed?

A Vice President of Call Center Operations often faces challenges such as managing large, diverse teams across multiple locations, maintaining high customer satisfaction while optimizing costs, and implementing new technologies to improve efficiency. Addressing these challenges requires strong leadership, clear communication, and the ability to drive change management initiatives. Building a culture of continuous improvement and investing in staff training can help ensure the team adapts to evolving customer needs and organizational goals.

What are the key skills and qualifications needed to thrive as a vice president call center operations, and why are they important?

To thrive as a Vice President Call Center Operations, you need extensive experience in call center management, strategic planning, and a strong understanding of customer service metrics, often supported by a bachelor's or master's degree in business or a related field. Familiarity with workforce management systems, CRM platforms, quality monitoring tools, and Six Sigma or similar process improvement certifications is highly valued. Exceptional leadership, analytical thinking, and communication skills enable effective team management and cross-functional collaboration. These skills ensure efficient call center performance, high customer satisfaction, and alignment with organizational goals.
Vice President Call Center Operations jobs near you

Vice President, Operations

Lumotive

Redmond, WA

$200K - $235K/yr

Full-time

Re-posted 9 hours ago

Job description

Job Description:
Lumotive is seeking an experienced, hands-on VP of Operations to lead, optimize, and scale operational functions across semiconductor manufacturing and the supply chain.
 
This role will serve as a strategic partner to management and oversee fabrication, assembly, test, quality, planning, and logistics, with responsibility for driving operational excellence. The VP of Operations will ensure alignment across manufacturing capabilities, technology roadmaps, customer demand, and corporate strategy, while improving efficiency, yield, and cost performance.
 
The preferred location for this role is Milpitas, California; candidates based in Redmond, Washington will also be considered. This position reports directly to the CEO.
Responsibilities:
  • Oversee daily operations for wafer fabrication, assembly, testing, and packaging.
  • Drive continuous improvements in yield, cycle time, equipment utilization, and manufacturing efficiency.
  • Lead expansion, capacity planning, and technology transitions (e.g., new nodes, new packaging technologies).
  • Manage end-to-end supply chain including procurement, vendor management, inventory, and logistics.
  • Build strategic supplier relationships to ensure materials availability and cost-effectiveness.
  • Mitigate supply risks and develop dual-sourcing strategies.
  • Lead quality systems across manufacturing, supplier management, and customer qualification.
  • Ensure compliance with ISO, IATF, and industry-specific standards.
  • Drive root-cause analysis and corrective actions for yield issues or field failures.
  • Partner with R&D, Product Engineering, Sales/Marketing, and Finance to support product launches and customer commitments.
  • Translate technology roadmaps into operational requirements within budgetary requirements.
  • Support new product introduction (NPI) to high-volume manufacturing (HVM).
  • Develop long-term operational strategy aligned with company goals.
  • Mentor and develop a high-performing operations team
Qualifications:
  • Extensive experience (15+ years) spanning manufacturing, supply chain, and operations leadership at a global scale within the fabless semiconductor industry.  
  • Bachelor’s degree in Engineering or related field.
  • Proven record of operational transformation improving cost, quality, and delivery simultaneously.
  • Proven experience managing high-volume manufacturing environments.
  • Operational economics, supplier readiness, and data-driven manufacturing systems expertise, senior executive level communications.
  • Executive presence, clarity in communication, and comfort operating at both strategy and execution levels.
  • Experience leading sophisticated, cross-functional initiatives that align multiple organizations to deliver coordinated operational results.
  • Experience scaling manufacturing networks or managing large-site transformations.
  • Proven collaboration to enable aligned execution.
Base pay is scaled depending on experience  + Performance based Quarterly Bonus + Equity.
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About Lumotive

Sourced by ZipRecruiter

Industry

Semiconductor and electronic component manufacturing

Company size

11 - 50 Employees

Headquarters location

Redmond, WA, US

Year founded

2018

Social media

Twitter

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