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Via Rail Jobs in Alberta (NOW HIRING)

Amrize

Production Analyst EIT

Exshaw, AB

... data into SAP via BW Reports, supporting forecasting, and guiding physical inventory tracking. * Support raw material storage management, truck/rail logistics, and collaborate with Quality ...

Clio

Application Security Developer

Calgary, AB · Hybrid

CA$119K - CA$161K/yr

Ability to identify malicious behaviour and emerging threats via log analysis * Demonstrate a keen ... Experience with Ruby on Rails, Puppet, Kubernetes, Terraform, ELK (Elastic, Logtash and Kibana)

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All JobsVia Rail JobsVia Rail Jobs in Alberta

Via Rail information

See Alberta salary details

$11

$29

$61

How much do via rail jobs pay per hour?

As of Sep 7, 2026, the average hourly pay for via rail in Alberta is $29.97, according to ZipRecruiter salary data. Most workers in this role earn between $19.47 and $34.13 per hour, depending on experience, location, and employer.

What is VIA Rail?

Via Rail is a Canadian Crown corporation that operates intercity passenger rail services across Canada. Its primary role is to provide safe, efficient, and environmentally friendly transportation for travelers between cities, serving both major urban centers and rural communities. Via Rail is responsible for managing passenger trains, scheduling routes, and maintaining service quality on its network. The company plays a key role in Canada’s transportation infrastructure, offering an alternative to air and car travel. Via Rail also works to promote sustainable travel and reduce the environmental impact of transportation.

What are the key skills and qualifications needed to thrive as a Via Rail customer service representative?

To thrive as a VIA Rail Customer Service Representative, you need strong customer service skills, fluency in English and French, and a high school diploma or equivalent. Familiarity with ticketing systems, reservation software, and payment processing tools is typically required. Excellent communication, problem-solving abilities, and a positive attitude help you stand out in this role. These skills are important to ensure efficient operations, customer satisfaction, and a safe, pleasant travel experience for passengers.

What are some common challenges faced by employees working in operational roles at Via Rail?

Employees in operational roles at VIA Rail often work in dynamic environments that require adaptability to changing schedules, weather conditions, and customer needs. Balancing efficiency with safety protocols is a key challenge, especially during peak travel periods or unforeseen disruptions. Effective communication and teamwork are essential, as staff frequently coordinate with colleagues across departments such as customer service, maintenance, and train operations to ensure smooth and timely service.

What is the difference between Via Rail vs Train Conductor?

AspectVia RailTrain Conductor
Required CredentialsCustomer service, safety protocols, some certificationsRailroad safety certification, train operation knowledge
Work EnvironmentPassenger trains, stations, travel settingsOnboard trains, rail yards, stations
Employer & IndustryPassenger rail services, transportation industryRailroads, freight and passenger services

Both roles involve working on trains within the rail industry, but Via Rail primarily focuses on passenger service and customer interaction, while Train Conductors are responsible for train safety, operations, and compliance. Understanding these differences helps job seekers identify the right career path in the rail industry.

What kind of jobs are at Via Rail?

Via Rail offers a variety of jobs including customer service agents, train conductors, station attendants, maintenance workers, and administrative staff. These roles often require strong communication skills, safety awareness, and sometimes specialized certifications or training related to transportation and safety protocols.

What job categories do people searching Via Rail jobs in Alberta look for?

The top searched job categories for Via Rail jobs in Alberta are:

What cities in Alberta are hiring for Via Rail jobs?

Cities in Alberta with the most Via Rail job openings:

Via Rail jobs near you
Infographic showing various Via Rail job openings in Alberta as of August 2026, with employment types broken down into 92% Full Time, and 8% Temporary. Highlights an 75% In-person, 8% Hybrid, and 17% Remote job distribution, with an average salary of $62,335 per year, or $30 per hour.

Customer Service Representative - Fastfrate Group (Edmonton)

Challenger Motor Freight Inc.

Edmonton, AB • On-site

CA$23.88/hr

Full-time

Retirement

Re-posted 10 days ago

Job description

Fastfrate Group is an equal opportunity employer committed to creating a diverse, inclusive, and accessible workplace. We welcome applications from women, visible minorities, Indigenous peoples, persons with disabilities, and all qualified individuals.
If you require an accommodation at any stage of the recruitment process, please contact us at accessibility@challenger.com and we will work with you to meet your needs.
Fastfrate Company Profile:
Fastfrate Group is one of North America’s largest privately owned transportation and logistics providers. Built on innovation, speed, and reliability, our national network connects major North American markets through seamless rail and road solutions, giving customers the strength of a full-service logistics partner.
From TL and LTL to drayage, warehousing, fulfillment, and final mile delivery, the Fastfrate Group provides true port-to-door solutions. Our integrated service model delivers seamless, end-to-end transportation and logistics support designed to move business forward.
Being part of the Fastfrate Group offers meaningful career opportunities, professional growth, and the ability to contribute to a company that plays a vital role in keeping Canada moving.
Why you’ll love working here:
  • A workplace where you can learn, grow, and build your career
  • A culture that encourages new ideas and continuous improvement
  • Supportive leaders who provide guidance while giving you autonomy
  • A team-focused environment
  • A competitive total-rewards package, including group benefits and a company-sponsored retirement savings plan
  • Support for professional memberships, training, and certifications
The Opportunity:
This is your chance to join a team where your work truly makes an impact. In this role, you will contribute directly to the success of our customers, our operations, and the Fastfrate Group as a whole. You’ll work in a supportive environment that values collaboration, problem-solving, and continuous learning.
Role Summary:
Reporting to the Office Manager, the Customer Service Representative is the first point of contact for Fastfrate Group customers from the initial booking, throughout transit, and until freight has successfully delivered. In addition, the Customer Service Representative interacts and communicates with internal partners to ensure the best possible customer service is provided from the start to end of transit for each customer’s loads.
Hours of Work:
Monday to Friday, 12:30pm–9:00pm
Work Arrangement:
On-site
Position Type:
Union
Employment Status:
Permanent
Compensation:
Hourly Rate: $23.88
Work Location & Environment:
10020-56th Avenue, Edmonton, AB, T6E 5L7
Office environment
Key Accountabilities:
In this role, you will:
  • Email communication to external customers, shippers and consignees, and internal partners such as Driver Coordinators, Planners, Sales Representatives, Traffic and Management
  • Book pickup and delivery appointments and schedule as required
  • Notify external and internal customers of late arrival
  • Trace loads, inquiry about rates and capacity
  • Answer incoming calls and transfer appropriately
  • Data entering orders via EDI or manually inputting into the system
  • Enter pickup/delivery times once recording details pertaining to all departments and shipper, consignee and driver have been confirmed
  • Supply accurate information/updates through online portals for various customers and weekly reporting
  • Trouble shoot problems including rescheduling and cancellation of loads
  • Performs other duties as required
Qualifications
We’re looking for someone who brings:
Education & Experience:
  • Post-Secondary Degree or Diploma
  • 1-2 years of prior work experience in Customer Service role(s)
  • Experience in the transportation industry is considered an asset
Skills & Attributes:
  • Commitment to customer satisfaction and a customer focused mentality.
  • Strong computer skills.
  • Excellent communication skills.
  • Strong organizational skills and the ability to work on multiple tasks simultaneously.
  • Creative and effective problem-solving ability.
  • Well-organized, enthusiastic, professional and a positive team member.
How To Apply:
If you’re interested in joining our team, please submit your application through our online career portal. We appreciate all applicants; however, only those selected for an interview will be contacted.
Disclaimer: We use some technology-based tools, which may include artificial intelligence (AI), to support application screening; however, all hiring decisions include human review.
 

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