Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... software experience preferred) * Strong relationship management skills , with a customer-centric ...
Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... software experience preferred) * Strong relationship management skills , with a customer-centric ...
Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... software experience preferred) * Strong relationship management skills , with a customer-centric ...
Quick apply
Customer Success Manager
Reston, VA · On-site
Guide customers to success by developing and executing strategic account plans focused on adoption ... software experience preferred) * Strong relationship management skills , with a customer-centric ...
Customer Success Manager
Mclean, VA · On-site
As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...
Customer Success Manager
Mclean, VA · On-site
As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
Customer Success Manager
Falls Church, VA · On-site
As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...
Customer Success Manager
Falls Church, VA · On-site
As a market leader in enterprise analytics and AI software, we've pioneered the BI and analytics ... Role Overview As a Customer Success Manager (CSM) at Strategy, you will serve as the primary bridge ...
Software Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
Our client is seeking a Software Success Coordinator to serve as the central point of coordination ... The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment ...
Quick apply
Software Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
Our client is seeking a Software Success Coordinator to serve as the central point of coordination ... The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment ...
Customer Success Associate
Arlington, VA · On-site +1
$50K - $70K/yr
... a software contact. * Onboarding and Adoption. Your customers reach first value quickly and feel ... long-term success. * Retention and Expansion. Your renewal recommendations are sound. Your ...
Customer Success Associate
Arlington, VA · On-site +1
$50K - $70K/yr
... a software contact. * Onboarding and Adoption. Your customers reach first value quickly and feel ... long-term success. * Retention and Expansion. Your renewal recommendations are sound. Your ...
Software Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
Our client is seeking a Software Success Coordinator to serve as the central point of coordination ... The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment ...
Software Success Coordinator
Henrico, VA · On-site
$55K - $65K/yr
Our client is seeking a Software Success Coordinator to serve as the central point of coordination ... The ideal candidate is highly organized, customer-focused, and thrives in a fast-paced environment ...
Veterinary Receptionist (Part Time w potential for more hours)
Henrico, VA · On-site
$15 - $18/hr
We are now seeking a compassionate, organized and customer focused Customer Service representative ... Basic computer proficiency and the ability to learn veterinary software systems * Ability to remain ...
Quick apply
Veterinary Receptionist (Part Time w potential for more hours)
Henrico, VA · On-site
$15 - $18/hr
We are now seeking a compassionate, organized and customer focused Customer Service representative ... Basic computer proficiency and the ability to learn veterinary software systems * Ability to remain ...
Senior Customer Success Manager
Mclean, VA · On-site
$115K - $150K/yr
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
Senior Customer Success Manager
Mclean, VA · On-site
$115K - $150K/yr
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
US Customer Success Manager
Arlington, VA · On-site
$67K - $73K/yr
You've worked in a customer success or sales capacity at a software company with ties to the education sector While we'd love someone who has experience in the arena doing this type of work, we ...
US Customer Success Manager
Arlington, VA · On-site
$67K - $73K/yr
You've worked in a customer success or sales capacity at a software company with ties to the education sector While we'd love someone who has experience in the arena doing this type of work, we ...
Director of Customer Success
Reston, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Our software and data have been used to unearth multiple high profile criminal and illegal ...
Quick apply
Director of Customer Success
Reston, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Our software and data have been used to unearth multiple high profile criminal and illegal ...
Director of Customer Success
Mclean, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Our software and data have been used to unearth multiple high profile criminal and illegal ...
Director of Customer Success
Mclean, VA · On-site
$130K - $175K/yr
Director, Customer Success Employment Type: Full-Time Location: Hybrid in VA or NY (U.S.-Based ... Our software and data have been used to unearth multiple high profile criminal and illegal ...
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
The decisions our customers make matter, and our software helps them make those decisions faster ... Success here is measured by account health, adoption, value realization, renewal readiness, and the ...
US Customer Success Manager
Arlington, VA · On-site
$73K/yr
You've worked in a customer success or sales capacity at a software company with ties to the education sector While we'd love someone who has experience in the arena doing this type of work, we ...
US Customer Success Manager
Arlington, VA · On-site
$73K/yr
You've worked in a customer success or sales capacity at a software company with ties to the education sector While we'd love someone who has experience in the arena doing this type of work, we ...
Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...
Senior Customer Success Manager GenLogs is a hardware, software, and data company building the next generation of Truck Intelligence™. Our mission is to build unbreakable supply chains in order to ...
GenLogs is a hardware, software, and data company building the next generation of Truck ... The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ...
GenLogs is a hardware, software, and data company building the next generation of Truck ... The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ...
GenLogs is a hardware, software, and data company building the next generation of Truck ... The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ...
GenLogs is a hardware, software, and data company building the next generation of Truck ... The Customer Success function is one of many distinct arms of the larger GTM umbrella, which also ...
... software solutions to hotels, special event venues and destinations to help them grow their group ... Work alongside Sales and Customer Success to learn the goals and objectives of new customers and ...
... software solutions to hotels, special event venues and destinations to help them grow their group ... Work alongside Sales and Customer Success to learn the goals and objectives of new customers and ...
Proficiency with cloud-based software platforms and SaaS tools * Excellent written and verbal ... Customer Success & AI Onboarding Specialist Application. Applications will be reviewed on a rolling ...
Quick apply
Proficiency with cloud-based software platforms and SaaS tools * Excellent written and verbal ... Customer Success & AI Onboarding Specialist Application. Applications will be reviewed on a rolling ...
Veterinary Software Customer Success information
How does a veterinary software customer success professional typically collaborate with veterinary clinics to ensure smooth software adoption?
As a Veterinary Software Customer Success professional, you’ll work closely with veterinary clinics to guide them through onboarding, provide tailored training, and address any concerns that arise during software implementation. Regular check-ins, both virtual and onsite, help you understand clinic workflows and customize support to their needs. Collaboration often involves liaising with technical support, sales, and product teams to communicate customer feedback and ensure user satisfaction, making the role dynamic and highly interactive. This hands-on approach helps clinics fully leverage the software and enhances their overall experience.
What are the key skills and qualifications needed to thrive as a veterinary software customer success professional?
To thrive as a Veterinary Software Customer Success professional, you need a strong understanding of veterinary practice workflows, excellent problem-solving abilities, and experience in customer support or account management. Familiarity with veterinary practice management software (such as AVImark or Cornerstone), CRM tools, and ticketing systems is typically required. Outstanding communication, patience, and relationship-building skills help you effectively support and train clients. These skills ensure customers maximize the value of the software, leading to high satisfaction and retention rates.
What is a veterinary software customer success professional?
Veterinary Software Customer Success roles focus on helping veterinary clinics and professionals effectively use specialized software solutions. These roles involve onboarding new clients, providing ongoing support, troubleshooting issues, and ensuring users get the most value from the software. Customer Success professionals often act as a bridge between the software company and the veterinary practice, gathering feedback and assisting with training or product updates. Their goal is to enhance customer satisfaction, foster long-term relationships, and reduce client churn.
What is the difference between Veterinary Software Customer Success vs Veterinary Software Support Specialist?
| Aspect | Veterinary Software Customer Success | Veterinary Software Support Specialist |
|---|---|---|
| Credentials | Typically requires experience in customer relationship management and knowledge of veterinary software | Requires technical troubleshooting skills and familiarity with veterinary software systems |
| Work Environment | Proactively engages with clients to ensure software adoption and satisfaction | Provides reactive technical support and resolves user issues |
| Employer & Industry Usage | Used by veterinary software companies to retain clients and improve user experience | Employed by veterinary clinics or software companies to assist users with technical problems |
Veterinary Software Customer Success focuses on building long-term client relationships and ensuring software adoption, while Veterinary Software Support Specialists handle technical issues and troubleshooting. Both roles are essential in the veterinary software industry but serve different functions in client engagement and technical support.
What are popular job titles related to Veterinary Software Customer Success jobs in Virginia? For Veterinary Software Customer Success jobs in Virginia, the most frequently searched job titles are:
What job categories do people searching Veterinary Software Customer Success jobs in Virginia look for? The top searched job categories for Veterinary Software Customer Success jobs in Virginia are:
What cities in Virginia are hiring for Veterinary Software Customer Success jobs? Cities in Virginia with the most Veterinary Software Customer Success job openings:
Job description
Job Type
Full-time
Description
Introduction:
IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.
visit: www.work365apps.com
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
Key Responsibilities
Requirements
Full-time
Description
Introduction:
IOTAP is the creator of Work 365. Work 365 is a SaaS application for companies generating revenue through a subscription model. Work 365 users are Services companies and Cloud Resellers that are looking to grow their revenue. We have users around the world and global team that supports our customer's needs. We are looking for someone with an imagination that can work in a fast-paced environment, with a global team with plenty of flexibility and opportunity to grow. You will be working with the business leaders to drive outcomes in a fast-growing market.
visit: www.work365apps.com
As a Customer Success Manager, you will partner with customer stakeholders to understand their business objectives and align Work 365's solutions accordingly, supporting growth in our scale-up accounts and interacting with founders, owner-operators, and other C-level executives within our scale-up accounts. You will monitor customer adoption, drive engagement, and support customers throughout their journey. This role is ideal for someone with a strong technical aptitude, customer-first mindset, and problem-solving skills.
Key Responsibilities
- Guide customers to success by developing and executing strategic account plans focused on adoption, retention, and measurable outcomes
- Monitor and analyze customer usage data to identify adoption trends, risks, and opportunities
- Gather customer feedback to drive product improvements and advocate for user needs internally
- Collaborate cross-functionally with onboarding, technical support, and product teams to resolve issues and optimize customer experience
- Find paths for success, helping them unlock the full potential of Work 365's features
- Manage and maintain customer product catalogs, including subscriptions, invoicing, and CSP integrations
- Ensure contract adherence while supporting clients through renewals, expansions, and changes
- Support customer escalations, troubleshooting business and technical challenges efficiently
Requirements
- 2+ years of experience in customer success, account management, consulting, or a related role (SaaS or software experience preferred)
- Strong relationship management skills, with a customer-centric and empathetic approach
- Technical proficiency-comfortable explaining complex processes to both technical and non-technical stakeholders
- Excellent communication skills (written, verbal, and presentation)
- Data-driven mindset, able to use metrics and analysis to make strategic decisions
- Project management skills-capable of juggling multiple priorities in a fast-paced environment
- Experience with Microsoft Dynamics, Power Apps, or CSP programs
- Strong troubleshooting and problem-solving skills, with a proactive approach to issue resolution
- Detail-oriented with a sense of urgency, thriving in an environment that requires quick responses
About IOTAP
Sourced by ZipRecruiter
Industry
It services
Company size
11 - 50 Employees
Headquarters location
Reston, VA, US
Year founded
2004