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Veterinary Receptionist Customer Service Representative Jobs in Colorado

5280 Veterinary Care

Veterinary Receptionist

Denver, CO · On-site

$22 - $24/hr

Veterinary Receptionist 5280 Veterinary Care is seeking a skilled and compassionate veterinary ... customer service in a clinical setting. What to Expect As you join our mission, expect to be ...

5280 Veterinary Care

Veterinary Receptionist

Denver, CO · On-site

$22 - $24/hr

Veterinary Receptionist 5280 Veterinary Care is seeking a skilled and compassionate veterinary ... customer service in a clinical setting. What to Expect As you join our mission, expect to be ...

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Veterinary Receptionist Customer Service Representative information

What is the difference between Veterinary Receptionist Customer Service Representative vs Veterinary Technician?

AspectVeterinary Receptionist Customer Service Representative
CredentialsHigh school diploma or equivalent; on-the-job training
Work EnvironmentFront desk, reception area of veterinary clinics
Job ResponsibilitiesScheduling appointments, answering calls, customer service, billing

While both roles are essential in veterinary clinics, a Veterinary Receptionist Customer Service Representative focuses on client communication and administrative tasks, whereas a Veterinary Technician handles medical procedures and animal care. The receptionist role emphasizes customer service skills, while technicians require technical veterinary training.

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For Veterinary Receptionist Customer Service Representative jobs in Colorado, the most frequently searched job titles are:

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Veterinary Receptionist Customer Service Representative jobs near you

Veterinary Receptionist

Veterinary Practice Partners

Denver, CO • On-site

$22 - $24/hr

Full-time, Other

Medical, Dental, Vision, Retirement, PTO

Posted 13 days ago

Veterinary Practice Partners rating

6.3

Company rating: 6.3 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

25th of 56 rated veterinary

Job description

Veterinary Receptionist
5280 Veterinary Care is seeking a skilled and compassionate veterinary receptionist to serve as the primary point of contact for our clients and their pets. This position plays an integral role in the overall client experience, requiring a professional who can balance administrative precision with genuine warmth across a wide range of interactions - including those of a sensitive or emotionally complex nature.
Qualified candidates will bring demonstrated experience managing high-volume front desk operations, a calm and composed presence under pressure, and a commitment to delivering consistent, high-quality customer service in a clinical setting.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities

Salary: $22.00-$24.00 per hour dependent on skills and experience
Schedule: Four 10 hour shifts per week, every other Saturday, one rotating late shift per week 9:30AM-8:30PM
Responsibilities
  • Greet and check in clients and patients, verify and update medical records, and confirm appointment details using practice management software
  • Answer and manage a multi-line telephone system, responding to inquiries regarding appointment scheduling, prescription refill requests, vaccination records, and general hospital information
  • Perform client check-out, including processing payments, posting charges, explaining invoices, and scheduling follow-up appointments
  • Communicate medical information, diagnoses, and care instructions accurately and compassionately, including in emotionally sensitive situations such as euthanasia scheduling and end-of-life discussions
  • Maintain accurate electronic medical records (EMR) and ensure timely data entry in the veterinary practice information management system (PIMS)
  • Coordinate with veterinarians, veterinary technicians, and support staff to relay client communications, flag urgent cases, and maintain efficient patient flow
  • Maintain cleanliness and organization of the reception area and waiting room to ensure a positive client experience

Qualifications
  • Minimum 1 year of experience as a veterinary receptionist is required
  • Experience with veterinary practice management software; Avimark required
  • Knowledge of veterinary medical terminology, vaccination protocols, and basic diagnostic procedures
  • Proficiency in appointment scheduling, multi-line phone management, medical records management, and payment processing
  • Proven customer service skills; ability to manage high-volume client relations with composure and accuracy
  • Strong verbal and written communication skills, including active listening and conflict resolution
  • Comfortable handling animals of varying sizes, breeds, and temperaments, including fearful or reactive patients

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