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Veterinary Client Service Jobs in Rochester, NY (NOW HIRING)

Vetcor

Licensed Veterinary Technician

Canandaigua, NY

$21 - $23/hr

Our hospital offers a wide variety of cases and services, including dentistry, surgery, anesthesia ... Accurately document patient care, treatments, and client communication in the medical record

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All JobsVeterinary Client Service JobsVeterinary Client Service Jobs in Rochester, NY

Veterinary Client Service information

See Rochester, NY salary details

$9

$16

$25

How much do veterinary client service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for veterinary client service in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Veterinary Client Service vs Veterinary Technician?

AspectVeterinary Client ServiceVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceLicensed or certified; veterinary technician degree or certification
Work EnvironmentFront-office, client interaction, administrative tasksClinical setting, assisting veterinarians, animal care
Employer & Industry UsageVeterinary clinics, hospitals, animal clinicsVeterinary clinics, hospitals, research facilities
Search & Comparison IntentCustomer service, client communication, administrative rolesAnimal care, clinical support, veterinary procedures

Veterinary Client Service roles focus on client communication, appointment scheduling, and administrative support within veterinary practices. In contrast, Veterinary Technicians are trained professionals who assist veterinarians with medical procedures and animal care. While both roles are essential in veterinary settings, they differ in credentials, responsibilities, and daily tasks.

What cities near Rochester, NY are hiring for Veterinary Client Service jobs?

Cities near Rochester, NY with the most Veterinary Client Service job openings:

Veterinary Client Service jobs near you
Infographic showing various Veterinary Client Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Veterinary Receptionist

Hopewell, NY • On-site

Veterinary Practice Partners
Veterinary Services • 10K+ employees
Learn more about Veterinary Practice Partnersexternal

$17 - $22/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Posted 2 days ago

New

Veterinary Practice Partners rating

6.3

Company rating: 6.3 out of 10

Based on 178 frontline employees who took The Breakroom Quiz

Job description

Hudson Highlands Veterinary Medical Group is hiring full-time Front-Desk Receptionists to be the first point of contact for our veterinary clients, playing a crucial role in setting the tone for their visit. We are looking for a customer service professional who excels in a fast-paced environment, communicates clearly, and is passionate about animal care.
What to Expect
As you join our mission, expect to be supported in your work and home life with:
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Paid time off and a 401(k) plan for full-time employees
  • Professional development opportunities
  • Employee pet discount because we know your pets are family, too!

Salary: $17 - $22.00 per hour, determined by the candidate's skills, experience, and qualifications.
Schedule: This is a full-time position averaging 35-40 hours per week. Weekday shifts will vary and will include at least one evening shift per week until 7:00 PM, along with rotating Saturday shifts from 9:00 AM-4:00 PM.
Key Responsibilities:
  • Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
  • Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
  • Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
  • Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
  • Assist in maintaining cleanliness and organization to ensure a positive client experience.

Qualifications:
  • Previous experience in a veterinary office is preferred.
  • Basic knowledge of veterinary terminology and procedures
  • Comfort discussing sensitive topics (e.g., end-of-life care, financial discussions) with empathy
  • Ability to maintain a calm, professional, and positive demeanor

About Hudson Highlands Veterinary Medical Group
Hudson Highlands Veterinary Medical Group is an AHHA-accredited practice enjoying an over 50-year legacy of service to our community and the surrounding areas. We continue to strive to honor a legacy of compassion, integrity, respect and selflessness towards each other, clients, patients, colleagues, and community. Our modern, 11,000 square foot main facility houses an ultrasound suite, dental suite, endoscopy, separate specialty and general practice surgery suites, multiple patient wards including a separate cat ward, ICU, doctor offices, radiology suite, spacious treatment room, and a large, welcoming reception area. We have a class IV laser unit and a digital thermal imaging unit.
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