ZipRecruiter

Log In

1

Veterinary Client Service Jobs in Rochester, NY (NOW HIRING)

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... Benefits include uniform allowance and great veterinary care for your pets. If this sounds like the ...

NVA

Client Services Representative

Penfield, NY · On-site

$14 - $15/hr

We are looking for a permanent part time CSR (Client Service Representative) who enjoys people AND ... Benefits include uniform allowance and great veterinary care for your pets. If this sounds like the ...

next page

Showing results 1-20

All JobsVeterinary Client Service JobsVeterinary Client Service Jobs in Rochester, NY

Veterinary Client Service information

See Rochester, NY salary details

$9

$16

$25

How much do veterinary client service jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for veterinary client service in Rochester, NY is $16.76, according to ZipRecruiter salary data. Most workers in this role earn between $14.23 and $18.03 per hour, depending on experience, location, and employer.

What is the difference between Veterinary Client Service vs Veterinary Technician?

AspectVeterinary Client ServiceVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceLicensed or certified; veterinary technician degree or certification
Work EnvironmentFront-office, client interaction, administrative tasksClinical setting, assisting veterinarians, animal care
Employer & Industry UsageVeterinary clinics, hospitals, animal clinicsVeterinary clinics, hospitals, research facilities
Search & Comparison IntentCustomer service, client communication, administrative rolesAnimal care, clinical support, veterinary procedures

Veterinary Client Service roles focus on client communication, appointment scheduling, and administrative support within veterinary practices. In contrast, Veterinary Technicians are trained professionals who assist veterinarians with medical procedures and animal care. While both roles are essential in veterinary settings, they differ in credentials, responsibilities, and daily tasks.

What cities near Rochester, NY are hiring for Veterinary Client Service jobs?

Cities near Rochester, NY with the most Veterinary Client Service job openings:

Veterinary Client Service jobs near you
Infographic showing various Veterinary Client Service job openings in Rochester, NY as of August 2026, with employment types broken down into 1% As Needed, 73% Full Time, 20% Part Time, and 6% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $34,861 per year, or $16.8 per hour.

Veterinary Client Service Representative Supervisor

Webster, NY • On-site

Thrive Pet Healthcare
Non-Profits • 10K+ employees
Learn more about Thrive Pet Healthcareexternal

$14.75 - $20/hr

Full-time

Medical, Life, Retirement

Re-posted 24 days ago

Thrive Pet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 139 frontline employees who took The Breakroom Quiz

Job description

Description
Veterinary Client Service Representative Supervisor
Bayview Animal Clinic
Webster , NY
Full-Time
Thrive Pet Healthcare is one of the first veterinary services offering a comprehensive continuum of care for pets' primary, specialty, and acute needs. Through a nationwide community of over 360 veterinary providers, and an industry-leading membership program, Thrive Pet Healthcare provides personalized, accessible care through every stage of a pet's life and health. Founded by veterinarians, the organization provides industry-first benefits for practice staff while elevating privately held veterinary hospitals with innovative service and technology solutions. By focusing on the needs of care providers and professional collaboration, Thrive Pet Healthcare is supporting the well-being of the industry and raising the national bar for veterinary excellence.
Our Ideal Candidate:
An upbeat, self-starter with a passion for providing excellent customer service. Our team is focused on providing a welcoming and educational environment for clients and pets. This experience starts when the client walks through our door and speaks with our Client Service Representatives. This full -time position would require 3 0 - 4 0 hours per week, including some weekends and Holidays.
Job Duties:
  • Acts as a role model in demonstrating Bayview Animal Clinic values. Collaborates with the practice manager, medical director, associate veterinarians, and/or other supervisors to foster teamwork and facilitate a productive, professional working environment.
  • Demonstrates leadership characteristics; displays a commitment to developing both supervisory and CSR staff skills.
  • Understands and consistently applies Bayview Animal Clinic policies and practices.
  • Oversees all hiring, training, and evaluations of CSR staff. Ensures appropriate staffing coverage. Keeps practice manager informed of any relevant issues.
  • Continuously looks for ways to enhance customer service through streamlining of processes, client education, staff development, etc.
  • Facilitates the effective handling of all general client complaints, processing, and follow-up, verbal and written.
  • Must be proficient in hospital procedures, fees, and Computer Information systems.
  • Participates in ensuring the hospital is maintained in an orderly and clean manner
  • Communicating via phone, email, and in person with clients and actively listening to their concerns.
  • Utilizing computer information systems to accurately enter client/patient information, update and maintain medical records.
  • Processing client payments and invoices.
  • Scheduling and confirming appointments with patients.
  • Precisely dispensing pharmaceuticals as needed and calling in prescriptions to pharmacies.
  • Other administrative duties as needed

Job Requirements:
  • High School Diploma or equivalent, AAS or higher preferred.
  • At least 6 months of customer service experience.
  • Veterinary hospital experience is preferred, however not required.
  • Ability to lift up to 50 pounds, squatting, reach, standing, and walking throughout the day.

Why Join Thrive?
  • Paid LVT Student Mentorship Program designed to support your transition into practice
  • Hands-on clinical training that builds confidence and real-world experience
  • Ongoing coaching and development to help you reach your career goals
  • Supportive, collaborative culture where teamwork, learning, and growth are a priority

Benefits - our care in action
Thrive offers a suite of benefits to support team members' emotional, physical, professional, and financial wellbeing. In addition to our health and life insurance, and short- and long- term disability plans, we offer eligible team members:
Competitive pay
  • 401(k) with employer match
  • Mental health resources, including easy access to therapy through Lyra Health
  • Paid parental leave
  • Purr-ental leave for when you adopt a pet
  • Subsidized backup childcare and elder care
  • Expert advice, support and network discounts for fertility and family planning
  • FREE CE courses
  • Pet perks and veterinary service discounts
  • Student loan support tools and assistance

Some benefits shown are only for full-time team members who work 30 hours or more per week. Certain Benefits may be subject to waiting periods or length of service requirements.
Who We Are
Thrive Pet Healthcare is united by our mission to create the future of pet well-being through medical excellence, innovative technology, and a connected community of teams and partners. We exist to nurture both pets and people through meaningful relationships and exceptional veterinary care.
Our Support Office teams power that mission by supporting our hospitals through operational excellence, innovative programs, people-centered culture, and forward-thinking business solutions - all while having plenty of fun along the way.
We nurture pets & people through meaningful relationships and exceptional pet care-and we are united by a shared set of values.
  • Service - delivering exceptional service
  • Empathy - leading with care
  • Accountability - achieve meaningful outcomes
  • Joy - be a source of light
  • Exploration - learn to fuel growth
  • Team - connect for success

Read more about us here.
Compensation negotiable based on credentials and experience with a starting rate ranging from $ 18-20 /hr. The actual rate offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location .

What Thrive Pet Healthcare employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Thrive Pet Healthcare logo

About Thrive Pet Healthcare

Sourced by ZipRecruiter

Thrive Pet Healthcare, located in Austin, TX, US, operates within the veterinary services industry, providing high-quality healthcare solutions for pets. The company offers an extensive range of pet care services, from vaccinations and routine exams to dental care and surgical procedures. Founded on the principle of making pet healthcare both affordable and convenient, Thrive Pet Healthcare has become an integral part of the pet care community, upholding this mission with unmatched dedication. They believe in providing comprehensive care that benefits the overall well-being of pets and have made substantial progress in incorporating advanced methodologies and equipment in their facilities.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2003

View All Thrive Pet Healthcare Jobs

Apply