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Veterinary Client Service Representative Jobs in Pennsylvania

Art City Vets

Client Service Representative

Philadelphia, PA · On-site

$16.25 - $22/hr

Client Service Representative Job Type Full-time/ Hourly Comprehensive benefits package, 401k ... Veterinary reception experience: (Preferred) * Administrative experience: 1 year (Preferred ...

Art City Vets

Client Service Representative

Philadelphia, PA · On-site

$16.25 - $22/hr

Client Service Representative Job Type Full-time/ Hourly Comprehensive benefits package, 401k ... Veterinary reception experience: (Preferred) * Administrative experience: 1 year (Preferred ...

Art City Vets

Client Service Representative

Philadelphia, PA · On-site

$16.25 - $22/hr

Client Service Representative Job Type Full-time/ Hourly Comprehensive benefits package, 401k ... Veterinary reception experience: (Preferred) * Administrative experience: 1 year (Preferred ...

Art City Vets

Client Service Representative

Philadelphia, PA · On-site

$16.25 - $22/hr

Client Service Representative Job Type Full-time/ Hourly Comprehensive benefits package, 401k ... Veterinary reception experience: (Preferred) * Administrative experience: 1 year (Preferred ...

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Veterinary Client Service Representative information

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How much do veterinary client service representative jobs pay per hour?

As of Sep 8, 2026, the average hourly pay for veterinary client service representative in Pennsylvania is $18.84, according to ZipRecruiter salary data. Most workers in this role earn between $15.43 and $20.96 per hour, depending on experience, location, and employer.

What is a veterinary client service representative?

Veterinary Client Service Representatives (CSRs) are the front-line staff at veterinary clinics or hospitals who handle interactions between clients (pet owners) and the veterinary team. They manage tasks such as scheduling appointments, answering phones, processing payments, relaying information between clients and veterinarians, and ensuring a positive experience for both clients and their pets. CSRs play a key role in customer service and administrative support, helping to keep the clinic running smoothly and efficiently.

What are the key skills and qualifications needed to thrive as a veterinary client service representative?

To thrive as a Veterinary Client Service Representative, you need strong customer service skills, knowledge of basic veterinary terminology, and at least a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and multi-line phone systems is often required. Excellent communication, empathy, and multitasking abilities help you effectively support clients and veterinary teams. These skills ensure smooth clinic operations, positive client experiences, and accurate information flow between clients and staff.

What are some typical challenges faced by veterinary client service representatives, and how can they be managed?

Veterinary Client Service Representatives often encounter challenges such as managing emotional clients during stressful situations, handling multiple tasks simultaneously, and communicating complex medical information clearly. To manage these challenges, it is important to develop strong interpersonal skills, remain calm under pressure, and work collaboratively with veterinarians and technicians. Many clinics offer training and support to help new team members adapt, and fostering open communication within the team can also make a big difference in providing excellent client care.

What is the difference between Veterinary Client Service Representative vs Veterinary Technician?

AspectVeterinary Client Service RepresentativeVeterinary Technician
CredentialsHigh school diploma or equivalent; customer service experienceAssociate degree in veterinary technology; certification often required
Work EnvironmentFront desk, reception, client communicationClinical setting, assisting with medical procedures
Employer & Industry UsageVeterinary clinics, animal hospitals, pet clinicsVeterinary clinics, hospitals, research facilities
Common Search & ComparisonCustomer service, client communication, front deskAnimal care, medical procedures, clinical support

The Veterinary Client Service Representative primarily handles client interactions, appointment scheduling, and administrative tasks, focusing on customer service. In contrast, Veterinary Technicians assist veterinarians with medical procedures and animal care. Both roles are essential in veterinary settings but differ in responsibilities, credentials, and daily tasks.

What are the duties of a veterinary client service representative?

A veterinary client service representative is responsible for greeting clients, scheduling appointments, managing patient records, handling phone inquiries, and processing payments. They serve as the primary point of contact between clients and the veterinary team, requiring strong communication and organizational skills. Proficiency with practice management software is often essential.

What are popular job titles related to Veterinary Client Service Representative jobs in Pennsylvania?

For Veterinary Client Service Representative jobs in Pennsylvania, the most frequently searched job titles are:

What job categories do people searching Veterinary Client Service Representative jobs in Pennsylvania look for?

The top searched job categories for Veterinary Client Service Representative jobs in Pennsylvania are:

What cities in Pennsylvania are hiring for Veterinary Client Service Representative jobs?

Cities in Pennsylvania with the most Veterinary Client Service Representative job openings:

Veterinary Client Service Representative jobs near you
Infographic showing various Veterinary Client Service Representative job openings in Pennsylvania as of September 2026, with employment types broken down into 92% Full Time, and 8% Part Time. Highlights an 96% In-person, and 4% Remote job distribution, with an average salary of $39,191 per year, or $18.8 per hour.

Client Service Representative

HousePaws Mobile Veterinary Service Morrisville

Morrisville, PA • On-site

$16 - $21.75/hr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 21 days ago

Job description

Client Service Representative

Housepaws Mobile Veterinary Service - Morrisville, PA

Being a Client Service Representative (CSR) in a veterinary office takes a special kind of person who is able to deal with both humans and animals alike. As a CSR your primary responsibility is to be efficient in any and all front desk operations.  A CSR is the client’s first and last impression of HousePaws Mobile Veterinary Service Morrisville and it is important that all clients feel welcome, safe and comfortable. CSRs are invaluable members of our hospital team, and we treat them that way. Come thrive in an environment that encourages learning and continued grow within the profession and become the bridge between pet owners and patient care.

Essential Functions and Responsibilities:

●        Deliver exceptional customer service to pet owners in a polite and timely manner, both in person and over the phone

●        Schedule and confirm appointments, record keeping and organization, provide estimates and invoices for payment

●        Respond with compassion and empathy in stressful and emotional situations

●        Maintain a clean, stocked and orderly lobby and front office area

●        Educate clients on wellness plans, food and products sold in waiting room

●        Perform opening and closing procedures, end of day reports and deposits 

●        Data Entry: records, client questionnaires, referral information, ect 

●        Distribute mail 

●        Ensure that referral letters and lab results go to the corresponding veterinarians 

●        Admit patients: ensuring that the patient is weighed and all information is current

Skills and Qualifications:

●        1-3 years’ experience in veterinary practice (or human medical practice) preferred

●        Computer experience (email usage, word/excel) and proficiency required in front desk equipment (such as, fax machine, credit card machine, copy machine, and postage meter)

●        Must possess basic math skills to determine proper deposits, make change, and process payments utilizing credit card and check terminal

●        There must be a general understanding of veterinary terminology, situational understanding and being able to successfully communicate these situations with clients and veterinary team. 

●        Able to phone and waiting room triage to determine the difference between an emergency and a routine office visit

●        Excellent communication skills with clients and team members

●        Proficient time management, ability to problem solve, learn, and handle multiple tasks

●        Enthusiastic team player with a patient, and positive professional attitude.

●        Must be able to work seated for a majority of day

Benefits and Perks:

  • Company Sponsored Employee Assistance Program (Headspace)
  • 401K with company match (eligible after 6mo of employment)
  • Medical, dental, vision insurance options
  • Long Term Disability option
  • Team Member Discounts for Pet Care
  • Paid time off
  • Referral Bonus Program
  • DailyPay on Demand

We are a state of the art veterinary service that focuses on preventative medicine, client education, and thorough patient care.  At HousePaws, the best level of veterinary care is our highest mission.  We will provide the finest personal service and create a warm, relaxed, professional environment for our clients to provide consistently high quality care to our patients.  HousePaws mission is to fulfill our patients’ health needs and to address our clients’ concerns while creating a sense of family.

We are a proud United Veterinary Care Partner hospital. United Veterinary Care supports the unique culture and individuality of each partner hospital while empowering the hospital teams in their care for patients. One of our goals is to support our community of hospitals in creating sustainable, fulfilling careers in a profession we love.

United Veterinary Care provides equal employment opportunities to all employees and applicants for employment in all job classifications without regard to race, color, religion, age, mental disability, physical disability, medical condition, gender, sexual orientation, genetic information, ancestry, marital status, national origin, veteran status, and other classifications protected by applicable state and local non-discrimination laws. 

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