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Veterinary Client Care Representative Jobs (NOW HIRING)

National Veterinary Associates

$19 - $22/hr

Handling client questions, payments, and coordination of care * Supporting overall clinic ... Experience in a veterinary clinic or fast-paced customer service role is required * Friendly ...

Wild West Veterinary Group PLLC

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Veterinary Client Service Representative (CSR)

Marquette, MI · On-site

$16.50 - $18/hr

We're searching for a Veterinary Client Service Representative (CSR) who can juggle phones, triage ... Schedule wellness exams, urgent-care appointments, dental cleanings, surgeries, ultrasounds ...

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Veterinary Client Care Representative information

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$26

How much do veterinary client care representative jobs pay per hour?

As of Jun 28, 2026, the average hourly pay for veterinary client care representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

How does a Veterinary Client Care Representative collaborate with veterinary technicians and doctors to ensure smooth clinic operations?

Veterinary Client Care Representatives play a vital role in bridging communication between clients and the veterinary medical team. They coordinate appointment scheduling, relay important pet health information from clients to technicians and doctors, and help manage the flow of patients throughout the day. By keeping both clients and staff informed, they help minimize wait times and support efficient care delivery. Strong teamwork and clear communication are essential, as they often assist with patient check-ins, follow-up calls, and addressing client concerns alongside clinical staff.

What are Veterinary Client Care Representatives?

Veterinary Client Care Representatives are professionals who serve as the primary point of contact between veterinary clinics and their clients. They handle a variety of tasks such as scheduling appointments, answering questions about services, processing payments, and maintaining patient records. These representatives play a crucial role in ensuring a positive experience for pet owners by providing excellent customer service and clear communication. They also help facilitate smooth operations within the clinic by supporting both veterinary staff and clients.

What are the key skills and qualifications needed to thrive as a Veterinary Client Care Representative, and why are they important?

To thrive as a Veterinary Client Care Representative, you need strong customer service skills, attention to detail, and a high school diploma or equivalent. Familiarity with veterinary practice management software, appointment scheduling systems, and basic office equipment is typically expected. Excellent communication, patience, and empathy are crucial for effectively interacting with clients and supporting the veterinary team. These skills and qualities are vital for ensuring a positive client experience, efficient clinic operations, and strong client relationships in a veterinary setting.

What is the difference between Veterinary Client Care Representative vs Veterinary Receptionist?

AspectVeterinary Client Care RepresentativeVeterinary Receptionist
CredentialsHigh school diploma; customer service experienceHigh school diploma; customer service experience
Work EnvironmentFront desk, client interaction, phone communicationFront desk, client interaction, scheduling
Employer & Industry UsageVeterinary clinics, hospitals, animal clinicsVeterinary clinics, hospitals, animal clinics
Common Search & ComparisonCustomer service, client communication, appointment schedulingReception duties, appointment booking, client greeting

The Veterinary Client Care Representative and Veterinary Receptionist roles share many similarities, including work environment and required skills. However, the Veterinary Client Care Representative often emphasizes customer service and client communication, while the Veterinary Receptionist may focus more on scheduling and administrative tasks. Both positions are essential for smooth clinic operations and are commonly found in veterinary practices.

What states have the most Veterinary Client Care Representative jobs? States with the most job openings for Veterinary Client Care Representative jobs include:
Veterinary Client Care Representative jobs near you
Veterinary Client Service Representative

Veterinary Client Service Representative

Thrive Pet Healthcare

La Mesa, CA • On-site

$20 - $25/hr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Thrive Pet Healthcare rating

6.3

Company rating: 6.3 out of 10

Based on 137 frontline employees who took The Breakroom Quiz

21st of 48 rated veterinary

Job description

Description
We are excited to begin accepting applications for Veterinary Cancer Group of La Mesa, a brand-new hospital opening on August 31st, 2026. Hired employees will begin on July 13th, 2026.
Apply today!
Veterinary Cancer Group of La Mesa is hiring full-time experienced Veterinary Client Service Representatives to join our amazing oncology team! The Client Care Specialist is the primary support to our front office.
Veterinary Cancer Group in La Mesa invests heavily in our employees' long-term growth and happiness and strive to provide a positive work environment and work/life balance. At Veterinary Cancer Group in La Mesa, we pride ourselves in providing the best benefits package in the industry which includes health, life, vision, dental, PTO, paid holidays, CE allowance, 401(k), paid parental leave, quarterly bonus program, impressive pet benefits, and much more!
Job Overview:According to the Veterinary Cancer Society, 1 in 4 dogs will develop cancer at some point. Many that are diagnosed with cancer, survive to go on with their healthy, happy lives. With the help of the amazing staff at the Veterinary Cancer Group - one of the largest and most technologically sophisticated veterinary oncology groups, we are making this come true in our area. Our Client Care Specialist are an integral part of the hospital. Client Care Specialist are responsible for a variety of tasks related to customer service and patient care within the veterinary practice. Tasks include scheduling appointments for existing clients and preparing new clients for consults, animal handling, record management, presenting financial options and estimates, accurately reviewing service charges and entering into the client processing database, extensive client interaction, and preparing clients for their next appointment.
Our Ideal Candidate:
  • Experience Veterinary Client Care Specialist preferred
  • Experience in Oncology is a plus
  • Team player and willingness to cross train in all areas
  • Positive attitude

Job Responsibilities:
  • Greet clients and patients in a friendly manner.
  • Get weights on patients and update medical record
  • Escorts and place patients in examine rooms.
  • Notify the doctor of the patient's arrival.
  • Make sure New Patients records are in record for the following day add a new patient history sheet if needed.
  • Confirm appointments for the following day.
  • Prepare drop-off forms, estimates and client authorizations.
  • Coordinate incoming calls and client call backs
  • Set up and schedule all appointments for new patients and rechecks.
  • Track no shows and canceled appointments by making a note in the medical record.
  • Gather new patient's records by calling the referring veterinarians office.
  • Enter new client and patient information into computer.
  • Enter into the computer all correspondence into patient's medical record.
  • Keep existing client and patient information up to date.
  • Light cleaning of the exam rooms and front lobby area.
  • Check clients out by receiving and processing payment for services rendered. Also reviewing and printing invoice.
  • Receive signed surgery/treatment consent forms and euthanasia forms.
  • Monitor incoming faxes/emails and distribute appropriately.
  • Attach laboratory results to medical record and task to doctor for review
  • Perform other duties as assigned.

Pay Range: $20.00-$25.00 hourly dependent upon experience.
At Thrive Pet Healthcare, we celebrate and embrace the uniqueness and diversity of all of our team members, pet parents, and pets. We strive to create a diverse, equitable, and inclusive culture where all team members belong and feel empowered.

What Thrive Pet Healthcare employees say

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About Thrive Pet Healthcare

Sourced by ZipRecruiter

Thrive Pet Healthcare, located in Austin, TX, US, operates within the veterinary services industry, providing high-quality healthcare solutions for pets. The company offers an extensive range of pet care services, from vaccinations and routine exams to dental care and surgical procedures. Founded on the principle of making pet healthcare both affordable and convenient, Thrive Pet Healthcare has become an integral part of the pet care community, upholding this mission with unmatched dedication. They believe in providing comprehensive care that benefits the overall well-being of pets and have made substantial progress in incorporating advanced methodologies and equipment in their facilities.

Industry

Non-profits

Company size

10,000+ Employees

Headquarters location

Austin, TX, US

Year founded

2003

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