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Veteran Service Representative information

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$12

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$39

How much do veteran service representative jobs pay per hour?

As of Sep 9, 2026, the average hourly pay for veteran service representative in the United States is $23.03, according to ZipRecruiter salary data. Most workers in this role earn between $17.31 and $27.40 per hour, depending on experience, location, and employer.

What is a veteran service representative?

Veteran Service Representatives (VSRs) are professionals who assist veterans and their families in navigating the benefits and services available to them through the Department of Veterans Affairs (VA) and other organizations. They help veterans understand eligibility requirements, complete and submit claims for benefits, and provide guidance throughout the application and appeals processes. VSRs play a crucial role in ensuring veterans receive the support they have earned, such as healthcare, disability compensation, education, and housing benefits.

How does a veteran service representative typically collaborate with other departments to support veterans' claims?

Veteran Service Representatives (VSRs) often work closely with various departments such as medical evaluation teams, claims adjudication, and legal advisors to ensure veterans' claims are processed efficiently and accurately. Collaboration includes gathering and verifying documentation, clarifying medical or service records, and coordinating with other specialists to resolve complex cases. This team-oriented approach helps VSRs provide comprehensive support to veterans and ensures each claim receives thorough consideration. Effective communication and attention to detail are key in these collaborative efforts.

What are the key skills and qualifications needed to thrive as a veteran service representative, and why are they important?

To thrive as a Veteran Service Representative, you need strong knowledge of veterans' benefits programs, excellent case management abilities, and typically a background in social services or a related field. Familiarity with claims processing systems, government databases, and proficiency in documentation software like Microsoft Office are essential. Outstanding interpersonal skills, attention to detail, and compassion help build trust and effectively advocate for veterans. These skills ensure accurate benefits administration, timely service delivery, and a supportive experience for veterans navigating complex processes.

What is the difference between Veteran Service Representative vs Claims Specialist?

AspectVeteran Service RepresentativeClaims Specialist
Required CredentialsHigh school diploma or equivalent; VA certification often preferredHigh school diploma or equivalent; certification may be beneficial
Work EnvironmentVeterans Affairs offices, community outreach settingsClaims processing centers, government offices
Employer & Industry UsageU.S. Department of Veterans Affairs, state agenciesFederal and state government agencies, insurance companies
Common Search & Comparison IntentUnderstanding roles in veteran support and benefitsProcessing and evaluating claims for benefits

Veteran Service Representatives primarily assist veterans in navigating benefits and providing support within VA offices, while Claims Specialists focus on evaluating and processing benefit claims. Both roles require knowledge of veteran benefits but differ in daily tasks and work settings.

More about Veteran Service Representative jobs

What cities are hiring for Veteran Service Representative jobs?

Cities with the most Veteran Service Representative job openings:

What states have the most Veteran Service Representative jobs?

States with the most job openings for Veteran Service Representative jobs include:

What are popular job titles related to Veteran Service Representative jobs?

For Veteran Service Representative jobs, the most frequently searched job titles are:

Veteran Service Representative jobs near you
Infographic showing various Veteran Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $47,911 per year, or $23 per hour.

Veterans Service Representative (Authorizer)

Nashville, TN • On-site

SD Department of Veterans Affairs
See more jobs at SD Department of Veterans Affairsexternal

$74K/yr

Full-time, Part-time

Life, Retirement

Re-posted 6 days ago

Key responsibilities

  • Review the work of other Veterans Service Representatives when a second signature is required.

  • Ensure proper notification to claimants by being familiar with rating procedures.

  • Serve as a Veterans Service Representative (Authorizer) within the Benefit Eligibility Support Team Division.

Job description

This position is located in the Benefit Eligibility Support Team Division (BEST) for the Nashville, TN Regional Office. The incumbent will serve as a Veterans Service Representative (Authorizer) and will review work of other Veterans Service Representatives when a second signature is required. The VSR (Authorizer) must be familiar with rating procedures to ensure proper notification to the claimant.Qualifications:
To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/15/2026.
TIME-IN-GRADE REQUIREMENT:
As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement.
  • For a GS-11 position you must have served 52 weeks at the GS-10 grade level.
  • If you are requesting a reassignment or change to lower grade via this vacancy announcement, you must currently hold the GS-11(or higher) and the promotion potential of your current position must be at least GS-11.

The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade.
To support your claim of time in grade, you must submit your most recent appointment, promotion, or within grade increase SF-50. Some applicants may have to submit more than one SF-50 to demonstrate their eligibility. See the required documents section for more information.
Specialized Experience:
Applicant must have one year of specialized experience equivalent to at least the next lower grade (GS-10) in the normal line of progression for the occupation in the organization. Specialized experience includes but is not limited to experience that demonstrates competence in adjudicating and authorizing veterans' claims. Specialized experience is typically gained in positions that have involved experience in the development, examination, investigation, adjudication, and authorization of claims for disability compensation, disability pension, death compensation, death pension benefits, life insurance benefits, etc. Such experience is to be substantive and relevant and may have been gained in the practice of law or working with a Federal or state agency, insurance company, retirement, disability, or insurance program.
OR
Education Substitution:
Applicants may substitute education for the required experience. To qualify based on education you must have:
  • a Ph.D. or equivalent doctoral degree or 3 full years of progressively higher-level graduate education leading to such a degree or LL.M., if related. (Must submit transcripts.).

OR
Combination GS 11:
Applicants may also combine education and experience to qualify at the GS-11 level. To calculate, first identify the percentage of required education you have earned (when substituting, you cannot use the first 60 semester hours that you earned). Then identify the percentage of required experience you possess. Add the two percentages. The total percentage must equal at least 100 percent to qualify at the GS-10.
Combining Education & Experience: If you do not fully meet the length of experience and education described for a specific grade level (e.g. have six months of experience and some coursework but not a degree), the two can be combined to total 100% of the requirement. Click here for more information.
Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.
Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.
Physical Requirements:The work normally involves mental rather than physical exertion. The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items.
For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.
Education:

A transcript must be submitted with your application if you are basing all or part of your qualifications on education.
Education must be accredited by an accrediting institution recognized by the U.S. Department of Education to be credited towards qualifications. Provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. All education claimed by applicants will be verified upon appointment. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript to receive credit.
Note: You may submit unofficial transcripts when applying. However, if you are selected for the position, you will be required to provide an official transcript or a statement from the institution (e.g., from the registrar, dean, or other appropriate official) or equivalent documentation prior to the start date.

Employment Type: OTHER

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