Veteran Service Administrator Jobs (NOW HIRING)

Salary: $30.75 - $35.14 Hourly
Location : Whitehall
Job Type: Full-Time
Job Number: 202200250
Department: Veterans Service
Opening Date: 09/02/2026
Purpose of Position
The Veterans Service Department is currently recruiting for a Veteran's Service Officer to join their team.
This position will remain open until filled. Interested applicants are strongly encouraged to apply early as the posting may be closed once a satisfactory candidate pool is identified.
The purpose of this position is to plan, direct, and supervise veterans services; serve as the Veterans Service Officer per Wisconsin Statute 45, advise and assist U.S. military service veterans, spouses and dependents in securing eligible benefits and entitlements; advocate for veterans; and counsel and refer veterans to a variety of needed services. To be eligible for this position, the candidate must meet the qualifications under Wis. Stat. §45.80(1). The work is performed under the general direction of the County Administrator.
Essential Functions
To perform this job successfully, an individual must be able to perform each essential function satisfactorily and in a timely manner. The following duties are normal for this position. These are not to be construed as exclusive or all inclusive. Other duties may be required or assigned.
Achieves and maintains accreditation by the Department of Veterans Affairs to present claims before the Department of Veterans Affairs as a representative of the Wisconsin Department of Veterans Affairs and National Service Organizations.
Conducts interviews with veterans and/or their surviving dependent(s) to ascertain their needs, advise which benefits they are eligible to receive and refers to appropriate agencies.
Prepares benefits applications for veterans and/or their surviving dependent(s) on appropriate VA forms.
Assists claimants in obtaining necessary information needed to support claims, including but not limited to: military discharge, military records, service treatment records, civilian medical records, nexus statements, medical opinions, statements in support of claim.
Conducts thorough research of military occupations, military engagements, medical conditions, nuclear, chemical and biological agents and their effect on the human body. This research is used as material evidence in support of disability claims.
Completes and files VA benefits claims for veterans and/or their surviving dependent(s).
Provides front-line, non-clinical counseling to veterans in distress to keep them calm and assist them in obtaining professional counseling services.
Requests veteran records from the National Personnel Records Center for use in claims processing.
Receives and responds to inquiries, complaints and concerns from clients and agencies. Researches and resolves problems regarding applications and information.
Investigates client aid eligibility.
Advocates on behalf of veterans. Assists with appeals for denied benefits, represents clients before federal and state veterans appeal authorities. Serves as veteran's liaison to Veterans Administration, VA medical centers, to government agencies and community services and resources.
Promotes veteran's services. Organizes forums and workshops regarding veterans' issues. Prepares and distributes informational brochures, flyers, and other information. Prepares and gives public presentations.
Plans, prepares, recommends and submits department operating budget. Monitors department expenses and approves expenditures within budget mandates. Approves vouchers. Supervises purchase, repair and issuing medical equipment.
Assists veterans and their dependents or survivors in obtaining benefits from the Department of Defense to include Combat Related Special Compensation, retiree benefits, Tricare and ID cards.
Assists veterans in applying for available veteran's benefits from the State of Wisconsin by initiating or reopening claims.
Assists veterans in obtaining necessary care from the VA Medical Facilities.
Serves as administrative secretary to Veterans Service Commission. Schedules meetings, prepares and posts agendas per open meeting law requirements. Submits recommendations for Veterans Service Commissioners to the County Board (Initial and re-appointments). Submits vouchers for aid to needy veterans for those approved by the Veterans Service Commission. Prepares and monitors veteran relief budget
Plans, oversees and coordinates office activities. Develops department policies and procedures
Hires, trains, counsels, and provides assistance to staff. Assigns, supervises and reviews employee tasks and projects. Prepares performance evaluations. Reviews and approves employee timesheets. Authorizes requests for time off, overtime, and expense payment.
Maintains knowledge of veterans' issues, resources, programs, benefits and entitlements. Attends conferences, seminars and workshops.
Maintains confidentiality regarding veteran's records and needs.
Writes correspondence, announcements and reports. Gathers and organizes reports statistics. Prepares reports to County Board.
Visits homebound and hospitalized veterans.
Assists funeral directors with honor guards and other arrangements.
Participates in a variety of meetings.
Reports department activities and concerns to Executive/Finance Committee.
Writes and administers WI CVSO grant, WI Transportation grant and any others that may be available to assist the county's veterans.
Responds to emergencies involving veterans.
Completes necessary paperwork to have a veteran's military discharge recorded with the county Register of Deeds.
Certifies veteran's eligibility and provides documentation for having the veteran identifier placed on WI issued driver's license.
Distributes grave markers and flags.
Loads and unloads medical loan shed equipment. Delivers equipment as needed.
Knowledge, Skills, and Abilities
Ability to analyze data and information using established criteria, in order to determine consequences and to identify and select alternatives. Ability to compare, count, differentiate, measure, copy, record and transcribe data and information. Ability to classify, compute, tabulate, and categorize data.
Ability to counsel, mediate and/or provide first line supervision. Ability to persuade, convince, and train others. Ability to advise and provide interpretation regarding the application of policies, procedures and standards to specific situations.
Ability to utilize a variety of advisory data and information such as medical records, VA forms, Department of Defense forms, court records, billing invoices, vouchers, invoices, budgets, purchase orders, grant applications, financial statements, insurance documents, loan documents, tax returns, department reports, meeting minutes, performance evaluations, computer software operating manuals, statutes, administrative codes, veterans organization manuals, directories, maps, procedures, guidelines, and non-routine correspondence.
Ability to communicate orally and in writing with veterans, veterans' families, medical care providers, legislators, VA personnel, attorneys, law enforcement, various county agency personnel, care facility personnel, news media representatives, Social Security personnel, veterans organizations, financial institution personnel, legislatures, housing authorities, vendor representatives, County Board members, educators, counselors, military personnel and the general public.
Ability to add and subtract, multiply and divide, and calculate percentages, fractions, and decimals. Ability to interpret basic descriptive statistical reports.
Ability to use functional reasoning in performing influence functions such as supervising, managing, leading, teaching, directing and controlling.
Ability to exercise the judgment, decisiveness and creativity required in situations involving the evaluation of information against sensory and/or judgmental criteria, as opposed to criteria which are clearly measurable.
Training, Experience and Other Requirements
Associate degree in Business, Public Administration or related field; three years' experience working with veterans or in a human service agency; or any combination of education and experience that provides equivalent knowledge, skills and abilities. Supervisory experience preferred. A valid Wisconsin motor vehicle operator's license and available means of transportation required.
Special Requirement: The Veterans Service Officer must meet the qualifications set forth in WI Statute Chapter 45.
2026 BENEFIT SUMMARY
Trempealeau County (Regular Full-time/part-time employees) BENEFIT
Non-Represented Benefit Package for 2026. A complete packet of benefits information will be provided to the candidate selected for the position. This illustration summarizes the benefits presently offered by Trempealeau County and is not a guarantee of benefits.
Benefit TypeWhat you receiveEligibleWho PaysMedical*
County participates in the State of Wisconsin offered Health Plan.
$500 individual / $1000 family deductible.
Routine/Preventative services- plan pays 100%. Emergency Room copay - $60 per visit. Annual Wellness Incentive - $150 gift card for employee & spouse when annual physical/wellness screens complete.First of the month following 30 days of employment
County contributes 88%. Employee Contribution for lowest cost plan available within the County is:
Single Plan: $126.42/per month
Family Plan: $310.83/per month
Premiums vary by plan. Other plan networks available.Flex
Spending Account
(FSA)$500 -Single Health Plan
$1000-Family Health Plan
County contributes either $500/$1000 for each employee enrolling in the county sponsored medical plan.First of the month following 30 days of employmentOption to contribute up to an additional $3,400 for medical and $7500 for dependent care per year. Expenses must be incurred 1/1/26 - 3/15/27 and submitted for reimbursement by 5/31/27.Pension
Wisconsin Retirement System (WRS). Pension plan provides a lifetime retirement payment once vested (after 5 years) and have reached minimum retirement age (age 55 for most employees). Pre-taxed.
Date of Hire
(may not be eligible for part-time positions)General Employees
Employee contribution: 7.2%
County contribution: 7.2%
Total: 14.4Dental
Delta Dental WI Plan: Uniform Dental Benefit (UDB)/Preventative offers basic coverage for routine cleanings, x-rays, fillings (100% no deductible), orthodontics (50% for those 19 and under with $1500 individual max). Supplemental plans (Select or Select Plus) offer coverage for crowns, bridges, dentures, root canals, oral surgery, surgical extractions and additional orthodontics (regardless of age). Pre-taxed. First of the month following 30 days of employment
County contributes 88% of Uniform preventive dental when enrolled in group health insurance.
Uniform Preventative Dental stand-alone cost (no enrollment in group health insurance):
Single: $37.18 / month
Family: $92.98 / month
Supplemental plans also available for individual, individual plus children, individual plus spouse and family coverage at an additional cost- employee pays 100%.VisionMetLife Vision: Eye exams ($15 copay in-network), $150 for frames $150 for contact lenses and discount on Laser Vision Correction. Pre-taxed. First of the month following 30 days of employment
Employees pay 100%
Employee: $4.72 / month
Individual + Spouse: $9.40/ month
Individual + Children: $10.60/ month
Family: $16.94 / monthDeferred Compensation
Available plans: WI Deferred Comp (WDC) and Nationwide (NACO). Allows you to invest today in retirement. Federal/State taxes are deferred until your assets are withdrawn.
Anytime
Employees pay 100%
Available through payroll deduction (flat rate or percentage).Additional Voluntary Benefits
Provided by Trustmark Benefits

• Accident Insurance
• Critical Illness
• Universal Life Insurance
• Hospital Indemnity
• Short Term Disability

Provided by The Insurance Center
Term Life Insurance Anytime
Employees pay 100%
Employee direct pay to vendorVacation*Accrues per pay period per year as follows.
First year of service: 12 days
1-4 years of service: 15 days
5-9 years of service: 18 days
10-15 years of service: 20 days
16-20 years of service: 24 days
21-25 years of service: 26 days
26-29 years of service: 28 days
30+ years of service: 30 days
Accrual begins Date of Hire
Payout Upon Separation
100% following 1 year introductory period.
Sick Leave*
Accrues per pay period up to 12 days per year. Max 960 hours.
Accrual begins Date of Hire
Payout Upon Retirement:
100% max 480 hours.
Holidays*
New Year's Day, Memorial Day, Independence Day, Labor Day, Veteran's Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve Day, Christmas Day, Two Personal Holidays. Exceptions may be necessary in some County departments.
Normally granted Holiday off with pay as listed
Payout Upon Separation
None.
*Exception for certain Sheriff's Office employees for holidays, sick & vacation accrual. Pro-rated benefits for positions less than 40 hours per week.
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After reading the Training, Experience and Other Requirements listed in the Job Description, briefly tell us about relevant education and work experience that qualifies you for this position.
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