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Verizon Jobs in Springfield, MA (NOW HIRING)

Verizon

Verizon Sales Lead Representative

Glastonbury, CT · On-site

$55K - $160K/day

Verizon - Immediate Retail Sales Representative Needed Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you ...

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How much do verizon jobs pay per hour?

As of Aug 19, 2026, the average hourly pay for verizon in Springfield, MA is $18.05, according to ZipRecruiter salary data. Most workers in this role earn between $14.38 and $20.82 per hour, depending on experience, location, and employer.

What is a Verizon employee?

A Verizon employee works for Verizon Communications, one of the largest telecommunications companies in the United States. Verizon employees can work in various roles, including customer service, sales, network engineering, IT, marketing, and more. Their primary responsibilities depend on their position but often involve supporting customers, maintaining network infrastructure, developing new technology, and ensuring high-quality communications services. Working at Verizon typically offers opportunities for career growth, training, and benefits.

What is the typical team structure for customer service representatives at Verizon, and how do they collaborate with other departments?

At Verizon, customer service representatives (CSRs) typically work within specialized teams focused on specific service areas, such as wireless, Fios, or business solutions. CSRs regularly collaborate with technical support, billing, and sales departments to resolve customer issues efficiently. Team members often use shared communication platforms and participate in regular meetings to discuss challenges and share updates. This collaborative structure not only supports high-quality customer service but also provides opportunities for CSRs to learn from other departments and advance their careers within the company.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required. Empathy, patience, and active listening help representatives build rapport and resolve customer issues effectively. These skills ensure excellent customer experiences, boost satisfaction, and support Verizon's reputation for quality service.

What is the difference between Verizon vs Verizon Customer Service Representative?

AspectVerizonVerizon Customer Service Representative
Primary RoleTelecommunications provider offering wireless, internet, and TV servicesCustomer support and assistance for Verizon products and services
Required CredentialsVaries by position; often includes technical or sales certificationsHigh school diploma or equivalent; customer service skills
Work EnvironmentCorporate offices, retail stores, call centers, field serviceCall centers, retail stores, remote support
Industry UsageTelecommunications and technologyCustomer service within the telecommunications industry

Verizon encompasses a broad range of roles within the telecommunications industry, including technical, sales, and support positions. In contrast, a Verizon Customer Service Representative specifically focuses on assisting customers with their service inquiries, troubleshooting, and account management. While both roles may require communication skills, the representative role is more customer-facing and service-oriented, often requiring less technical certification than other Verizon positions.

What job categories do people searching Verizon jobs in Springfield, MA look for?

The top searched job categories for Verizon jobs in Springfield, MA are:

What cities near Springfield, MA are hiring for Verizon jobs?

Cities near Springfield, MA with the most Verizon job openings:

Verizon jobs near you
Infographic showing various Verizon job openings in Springfield, MA as of August 2026, with employment types broken down into 91% Full Time, and 9% Part Time. Highlights an 100% In-person job distribution, with an average salary of $37,534 per year, or $18 per hour.

Verizon Sales Lead Representative

Verizon

Glastonbury, CT • On-site

$55K - $160K/day

Full-time

Medical

Re-posted 27 days ago

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 522 frontline employees who took The Breakroom Quiz

36th of 99 rated telecommunications companies

Job description

Verizon - Immediate Retail Sales Representative Needed

Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you might be the perfect fit for our dynamic team at Verizon!

Verizon is a leader in the cellular and home connectivity industry, dedicated to providing exceptional customer service and top-notch products. As a Retail Sales Representative, you will play a crucial role in greeting customers, assisting them with their needs, and ensuring they leave satisfied with their purchases. Join us in a fun and loving environment where you can enhance your communication skills, product knowledge, and customer service expertise.

Main Responsibilities of a Retail Sales Representative:

  • Greeting and assisting customers
  • Keeping the selling floor stocked and organized
  • Upselling and cross-selling
  • Analyzing customer accounts and finding the best solution for the customer!

Retail Sales Representative Job Description:

  • Greeting customers
  • Helping customers find what they are looking for
  • Introducing customers to new products
  • Informing customers about sales, discounts, and promotions
  • Upselling and cross-selling products when appropriate
  • Answering questions about products or services
  • Stocking and organizing product racks
  • Handling returns
  • Coordinating with team members for outstanding customer service
  • Average company compensation for a retail sales representative is $87,000

Responsibilities of a Retail Sales Representative:

  • High school degree or equivalent
  • BS degree in marketing or related field is a plus
  • Experience as a retail sales representative or similar role is a plus
  • Familiarity with visual merchandising
  • Ability to stock and restock shelves
  • Strong communication skills
  • Excellent problem-solving skills
  • Good organization skills
  • Positive and friendly attitude
  • Ability to successfully work in a team

Benefits:

  • Health insurance
  • Referral program
  • Employee discount
  • Paid training
  • Commission pay
  • Supplemental income

Location: Glastonbury 2912 Main St, Glastonbury, CT 06033, USA

Join us at Verizon and be part of a motivated team dedicated to providing the best for our customers!

Verizon is the national leader in the cellular and home connectivity industry. We pride ourselves on our customer experience and our results. We strive to always provide the best options for our customers.

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