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Verizon Jobs in Springfield, IL (NOW HIRING)

Verizon

Retail Sales Associate

Springfield, IL · On-site

$65K - $75K/yr

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is ...

Verizon

Retail Sales Associate

Springfield, IL · On-site

$65K - $75K/yr

At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is ...

Best Buy

Retail Sales Specialist - Verizon

Springfield, IL · On-site

$15 - $17.88/hr

As a Retail Sales Specialist representing Verizon at our Best Buy store, you'll provide shoppers with personalized solutions that meet their mobile needs while driving sales and fueling your success.

Round Room

Retail Sales Representative

Lincoln, IL · On-site

$55/hr

TCC, Verizon Authorized Retailer - Retail Sales Representative At TCC, Verizon Authorized Retailer, we believe our communities need more than just a wireless retailer, and our employees want more ...

Frontier

Business Development Manager

Pleasant Plains, IL · Hybrid

$39K - $112K/yr

Verizon recently acquired Frontier and plans to transition non-union Frontier employees into Verizon compensation and benefits programs. This position will be part of that planned transition. Job ...

Clarvida

Clinical Director

Springfield, IL · On-site

$72K/yr

... Verizon, and entertainment ● Mileage reimbursement* *Benefit availability may vary by position, state, or county. Employment Type Full-time How to Apply If you are an experienced clinical leader ...

Clarvida - Illinois

Youth Behavior Coach

Springfield, IL · On-site

$16/hr

... Verizon, and entertainment Mileage reimbursement* Company cell phone Benefit availability may vary by position, state, or county. How to Apply If you are passionate about supporting youth and gaining ...

Clarvida - Illinois

Youth Behavior Coach

Springfield, IL · On-site

$16/hr

... Verizon, and entertainment • Mileage reimbursement* • Company cell phone Benefit availability may vary by position, state, or county. How to Apply If you are passionate about supporting youth and ...

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Verizon information

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How much do verizon jobs pay per hour?

As of Jun 16, 2026, the average hourly pay for verizon in Springfield, IL is $17.95, according to ZipRecruiter salary data. Most workers in this role earn between $14.28 and $20.72 per hour, depending on experience, location, and employer.

Is it hard to get hired by Verizon?

Getting hired by Verizon can be competitive, as the company often looks for candidates with relevant skills, customer service experience, and technical knowledge. The hiring process typically involves multiple interviews, background checks, and sometimes assessments, depending on the role. Strong communication skills and familiarity with Verizon's products and services can improve your chances of being hired.

What is the typical team structure for customer service representatives at Verizon, and how do they collaborate with other departments?

At Verizon, customer service representatives (CSRs) typically work within specialized teams focused on specific service areas, such as wireless, Fios, or business solutions. CSRs regularly collaborate with technical support, billing, and sales departments to resolve customer issues efficiently. Team members often use shared communication platforms and participate in regular meetings to discuss challenges and share updates. This collaborative structure not only supports high-quality customer service but also provides opportunities for CSRs to learn from other departments and advance their careers within the company.

How do I apply for a job at Verizon?

To apply for a job at Verizon, visit the Verizon Careers website and search for available positions by location, department, or role. You can create an account to submit your application, upload your resume, and track your application status online.

Does Verizon do work from home jobs?

Verizon offers remote work opportunities for various roles, including customer service, sales, and technical positions. These jobs often require strong communication skills and may involve using specific tools or software from a home environment. Availability of remote jobs can vary based on the position and business needs.

What is a Verizon employee and what do they do?

A Verizon employee works for Verizon Communications, one of the largest telecommunications companies in the United States. Verizon employees can work in various roles, including customer service, sales, network engineering, IT, marketing, and more. Their primary responsibilities depend on their position but often involve supporting customers, maintaining network infrastructure, developing new technology, and ensuring high-quality communications services. Working at Verizon typically offers opportunities for career growth, training, and benefits.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and basic computer proficiency are typically required. Empathy, patience, and active listening help representatives build rapport and resolve customer issues effectively. These skills ensure excellent customer experiences, boost satisfaction, and support Verizon's reputation for quality service.

What is the difference between Verizon vs Verizon Customer Service Representative?

AspectVerizonVerizon Customer Service Representative
Primary RoleTelecommunications provider offering wireless, internet, and TV servicesCustomer support and assistance for Verizon products and services
Required CredentialsVaries by position; often includes technical or sales certificationsHigh school diploma or equivalent; customer service skills
Work EnvironmentCorporate offices, retail stores, call centers, field serviceCall centers, retail stores, remote support
Industry UsageTelecommunications and technologyCustomer service within the telecommunications industry

Verizon encompasses a broad range of roles within the telecommunications industry, including technical, sales, and support positions. In contrast, a Verizon Customer Service Representative specifically focuses on assisting customers with their service inquiries, troubleshooting, and account management. While both roles may require communication skills, the representative role is more customer-facing and service-oriented, often requiring less technical certification than other Verizon positions.

Why is Verizon laying off 15,000 people?

Verizon announced plans to lay off approximately 15,000 employees as part of a restructuring effort to reduce costs and improve operational efficiency. The layoffs primarily affect corporate and administrative roles, and the company is focusing on streamlining its workforce while investing in network infrastructure and technology upgrades.
What are popular job titles related to Verizon jobs in Springfield, IL? For Verizon jobs in Springfield, IL, the most frequently searched job titles are:
What job categories do people searching Verizon jobs in Springfield, IL look for? The top searched job categories for Verizon jobs in Springfield, IL are:
What cities near Springfield, IL are hiring for Verizon jobs? Cities near Springfield, IL with the most Verizon job openings:
Verizon jobs near you
Retail Sales Associate

Retail Sales Associate

Verizon

Springfield, IL • On-site

$65K - $75K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 19 hours ago

Verizon rating

7.8

Company rating: 7.8 out of 10

Based on 496 frontline employees who took The Breakroom Quiz

25th of 78 rated telecommunications companies

Job description

When you join Verizon
You want more out of a career. A place to share your ideas freely - even if they're daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love - driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together - lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.
What you'll be doing...
As a full-time Verizon Retail Sales Associate, you'll have the opportunity to grow your career with a team focused on unlocking your full potential and sales success within one of our retail stores. Here's what you can expect:
  • Generate retail sales by using your passion for cutting-edge technology, and exceptional customer service to expand the Verizon network.
  • Learn and uncover customers' needs by creating connections and asking the right questions.
  • Position product insights and solution recommendations to provide customers with a complete top-down sales solution.
  • Close sales by using phenomenal communication skills to fulfill customer needs with simple and intuitive tech solutions.
  • Continuously develop yourself through ongoing training and up-skill in operational functions across merchandising and inventory.
  • Potential to grow your customer base by placing outbound calls and sending text messages to current Verizon customers who are interested in our products and services.
  • Opportunities to engage with the community outside of the store to expand your loyal customer base, including at off-site Verizon sponsored events.

We're hiring immediately! This isn't your typical entry-level retail position. Whether you're just starting out or have years of sales experience, you can earn $16.00 to $21.00 per hour in base pay, plus up to $18,000 a year in individual-based commissions if you hit all your sales goals. Planning to go above and beyond? With our commission program, the opportunities are unlimited for employees who exceed their sales goals. Top performers could make an extra $14,500 or more in individual-based commissions, giving you the chance to earn a total of $65,000+ to $75,500+ annually. Compensation varies by geography, hours worked, and performance.
Our comprehensive benefits (starting day one) and perks are designed to help you move forward in your career and in your life outside of Verizon. From health and well-being benefits to investment in your education and career, we've got you covered!
  • Best in class medical, dental, and vision
  • Verizon 401(k) plan with matching contributions up to 6% of eligible participant contributions to the plan, qualified student loan repayments, or a combination of both
  • Sales recognition programs that have, in the past, awarded top performers with all inclusive travel to domestic and international destinations, gifts, and other incentives
  • Five weeks of paid time off (vacation, holidays, personal days)
  • 8 weeks of paid parental leave for eligible new parents (for new moms, when paired with short-term disability, this benefit provides up to 16 weeks of paid time-off)
  • Up to $8K per year in tuition assistance
  • Discounts up to 50% off on Verizon products and services
  • Additional employee discounts on attractions, automotive, travel and more.

This position is a great way to jumpstart your career! Too good to be true? Hear from our Verizon Retail team members on what it's like to be part of a team that invests in you. From our in-person new hire experience and award-winning training programs to our culture of learning and amazing benefits, you'll be able to apply your skills while elevating your career.
What we're looking for...
You'll need to have:
  • High school diploma or GED.
  • One or more years of relevant experience required, demonstrated through work experience and/or military experience.
  • Willingness to work evenings, weekends, and holidays (you'll know your schedule four weeks in advance).
  • Openness to pick up additional shifts and earn more income, typically during the summer months, November through December, and/or during peak vacation periods.

Even better if you have one or more of the following:
  • Experience working in a commission-based environment.
  • Demonstrated sales experience communicating with customers to find solutions.
  • Customer service experience.

If Verizon and this role sound like a fit for you, we encourage you to apply even if you don't meet every "even better" qualification listed above.
After you apply...
You may be required to take an assessment. It takes about 19 minutes to complete. If you're selected to move forward, one of our recruiters will reach out to tell you more about the role and answer your questions.
Where you'll be working
In this worksite-based role, you'll work onsite at a defined location(s).
Scheduled Weekly Hours
40
Equal Employment Opportunity
Verizon is an equal opportunity employer. We evaluate qualified applicants without regard to veteran status, disability or other legally protected characteristics.
Benefits and Compensation
Our benefits are designed to help you move forward in your career, and in areas of your life outside of Verizon. From health and wellness benefit options including: medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance. We also offer a matched 401(k) savings plan, up to 8 company paid holidays per year and up to 6 personal days per year, paid parental leave, adoption assistance and tuition assistance, plus other incentives, we've got you covered with our award-winning total rewards package. Depending on the role, employees have the opportunity to receive compensation in the form of premium pay such as overtime, shift differential, holiday pay, allowances, etc. Newly hired employees receive up to 15 days of vacation per year, which grows with additional service. For part-timers, your coverage will vary as you may be eligible for some of these benefits depending on your individual circumstances.
This is a commission based position with the potential to earn more.
The starting base pay rate for the Illinois location(s) listed on this job requisition is: $18.27 per hour.

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