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Verizon Wireless Call Center Jobs in Springfield, MO

russcellinc

Operations Analyst

Springfield, MO · On-site

$18/hr

Experience working in a call center or sales support environment (required) * Strong organizational ... We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for ...

russcellinc

IT Help Desk Specialist

Battlefield, MO

$15/hr

Use a ticket system for call notes and problem tracking * Setup and configure printers, computers ... Develop and maintain knowledge of Russell Cellular and Verizon Wireless policies and procedures Job ...

All JobsVerizon Wireless Call Center JobsVerizon Wireless Call Center Jobs in Springfield, MO

Verizon Wireless Call Center information

See Springfield, MO salary details

$9

$16

$22

How much do verizon wireless call center jobs pay per hour?

As of Sep 1, 2026, the average hourly pay for verizon wireless call center in Springfield, MO is $16.29, according to ZipRecruiter salary data. Most workers in this role earn between $13.99 and $17.50 per hour, depending on experience, location, and employer.

What does a Verizon Wireless Call Center representative do?

A Verizon Wireless Call Center representative assists customers with their wireless service needs, such as billing inquiries, technical support, account management, and plan changes. They handle incoming calls, resolve issues, and provide information about Verizon’s products and services. Representatives are trained to deliver excellent customer service while troubleshooting problems and ensuring customer satisfaction. They may also process payments, update account information, and escalate complex issues to specialized teams if necessary.

What are the key skills and qualifications needed to thrive as a Verizon Wireless Call Center representative?

To excel as a Verizon Wireless Call Center Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with customer relationship management (CRM) systems, call center telephony, and company-specific software is typically required. Outstanding representatives demonstrate patience, active listening, and a positive attitude when handling customer inquiries and issues. These skills are vital to ensure customer satisfaction, efficient issue resolution, and a positive overall experience with the company.

What are some common challenges faced by agents in a Verizon Wireless Call Center, and how are they supported in overcoming them?

Agents in a Verizon Wireless Call Center often encounter high call volumes, diverse customer concerns, and the need to quickly adapt to new products or policies. To address these challenges, Verizon provides comprehensive onboarding, ongoing training, and access to knowledge bases. Team leads and supervisors are readily available to offer real-time guidance, and there are regular team meetings to share best practices. Additionally, performance is monitored with constructive feedback to help agents continuously improve and succeed in their roles.

What is the difference between Verizon Wireless Call Center vs Verizon Wireless Customer Service Representative?

AspectVerizon Wireless Call CenterVerizon Wireless Customer Service Representative
CredentialsHigh school diploma or equivalent; training providedHigh school diploma or equivalent; training provided
Work EnvironmentCall center setting, inbound and outbound callsCall center setting, inbound customer inquiries
Employer & IndustryVerizon Wireless, telecommunicationsVerizon Wireless, telecommunications

The Verizon Wireless Call Center and Customer Service Representative roles both operate within the telecommunications industry, often in similar call center environments. The main difference lies in the scope: call center agents handle a broader range of inbound and outbound calls, including technical support and sales, while customer service representatives primarily focus on assisting existing customers with account issues and inquiries. Both roles require similar credentials and training, making them closely related but distinct in daily responsibilities.

What are popular job titles related to Verizon Wireless Call Center jobs in Springfield, MO?

For Verizon Wireless Call Center jobs in Springfield, MO, the most frequently searched job titles are:

What job categories do people searching Verizon Wireless Call Center jobs in Springfield, MO look for?

The top searched job categories for Verizon Wireless Call Center jobs in Springfield, MO are:

What cities near Springfield, MO are hiring for Verizon Wireless Call Center jobs?

Cities near Springfield, MO with the most Verizon Wireless Call Center job openings:

Verizon Wireless Call Center jobs near you
Infographic showing various Verizon Wireless Call Center job openings in Springfield, MO as of August 2026, with employment types broken down into 2% As Needed, 76% Full Time, 19% Part Time, 1% Temporary, and 2% Contract. Highlights an 90% Physical, 1% Hybrid, and 9% Remote job distribution, with an average salary of $33,890 per year, or $16.3 per hour.

Call Center Sales Representative

russcellinc

Springfield, MO • On-site

$15/hr

Full-time

Medical, Dental, Vision, Life, Retirement

Re-posted 18 days ago

Russell Cellular rating

5.0

Company rating: 5.0 out of 10

Based on 47 frontline employees who took The Breakroom Quiz

24th of 30 rated technology retailers

Job description

Sales Representative

 

At Russell Cellular, our vision is to provide the best wireless experience to every customer, every time. We live our values of integrity, expertise, initiative, and service.

Why Join Us?

  • Starting pay: $15/hour + uncapped commission
  • 3 Weeks of paid training with continued support
  • Health, dental, vision, and life insurance
  • 401(k) with company match
  • Same-day pay options
  • Verizon discounts, sales incentives, and contests
  • Growth and advancement opportunities
  • Strong company culture and community involvement

What You'll Do

  • Make outbound calls to new and existing Verizon Business or Consumer customers
  • Identify customer needs and recommend solutions
  • Educate customers on Verizon products and services
  • Maintain accurate CRM records
  • Meet or exceed sales goals
  • Deliver outstanding customer service

Qualifications

  • 1+ year of sales, customer service, or call center experience preferred
  • Strong communication and relationship-building skills
  • Sales-driven and goal-oriented mindset
  • Basic computer and typing skills
  • Ability to identify opportunities and close sales

Equal Opportunity Employer Statement

Russell Cellular is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Russell Cellular makes hiring decisions based solely on qualifications, merit, and business needs at the time.

What Russell Cellular employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

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About Russell Cellular

Sourced by ZipRecruiter

Russell Cellular is a Verizon Authorized Retailer that has been in business since 1993. We are a part of Verizon's Big 6 program and was awarded Verizon Wireless Partner of the Year for 2018. With over 700 locations, in 42 states, and 2,400 plus employees, our mission is to provide the best wireless experience to every customer, every time.

Industry

Computer and electronic product manufacturing

Company size

501 - 1,000 Employees

Headquarters location

Battlefield, MO, US

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