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Verizon Customer Service Rep Jobs in Michigan (NOW HIRING)

Customer Service Representative

Lansing, MI · On-site

$16.25 - $22/hr

Customer Service Representative A-1 Mechanical is currently looking for a Customer Service Representative. This position offers the training necessary to establish you in a reputable trade, and ...

Customer Service Representative

Kalamazoo, MI · On-site

$15.25 - $20.50/hr

Customer Service Representative Kalamazoo, MI, United States $ 11.00 - 13.00 (US Dollar) Job Openings Customer Service Representative About the Job Customer Service Representative We are seeking a ...

Customer Service Representative

Midland, MI · Hybrid

$13.75 - $18.75/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Customer Service Representative

Midland, MI · On-site

$12.50 - $17/hr

A successful Customer Service Representative (CSR) must have a customer focused mindset, which enables her/him to deliver excellent customer service. The CSR has complete ownership of the order ...

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

Customer Service Representative

Lansing, MI · On-site

$14.25 - $19.50/hr

Customer Service Representative Air Lift, a third-generation family-owned company, was founded in 1949 in Lansing, Michigan. Air Lift supplies the automotive aftermarket with load assist products and ...

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Verizon Customer Service Rep information

See Michigan salary details

$8

$16

$23

How much do verizon customer service rep jobs pay per hour?

As of Aug 31, 2026, the average hourly pay for verizon customer service rep in Michigan is $16.38, according to ZipRecruiter salary data. Most workers in this role earn between $13.41 and $18.22 per hour, depending on experience, location, and employer.

What is a Verizon Customer Service Rep?

A Verizon Customer Service Representative assists customers with billing inquiries, account management, troubleshooting technical issues, and explaining products and services. They handle phone, chat, or in-store interactions to provide solutions and ensure customer satisfaction. Strong communication skills, problem-solving abilities, and knowledge of Verizon's offerings are essential for this role.

What does a Verizon Customer Service Rep do?

A typical day as a Verizon Customer Service Rep involves handling incoming calls or online chats from customers regarding billing, technical support, and service inquiries. You’ll work closely with a team in a fast-paced, target-driven environment, often coordinating with other departments to resolve complex issues. Reps are expected to provide clear information, troubleshoot problems, and ensure a positive customer experience by following company guidelines. There are regular opportunities for training, coaching, and advancement based on performance and customer service excellence.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Rep?

To thrive as a Verizon Customer Service Rep, you need strong communication abilities, problem-solving skills, and typically a high school diploma or equivalent. Familiarity with customer relationship management (CRM) software, call center systems, and basic computer proficiency is important for daily operations. Exceptional empathy, patience, and the ability to remain calm under pressure are standout soft skills in this role. These qualities ensure customers receive prompt and effective assistance, leading to higher satisfaction and loyalty to the company.

Does Verizon offer remote customer service representatives jobs?

Verizon Customer Service Representative positions are often available as remote roles, especially for customer support and technical assistance. These jobs typically require good communication skills, a reliable internet connection, and sometimes specific technical tools or certifications. Remote customer service jobs at Verizon allow employees to work from home, providing flexibility while maintaining company standards.

How do Verizon customer service reps get paid?

Verizon customer service representatives typically receive an hourly wage or a salary, often supplemented with performance-based incentives or bonuses. Pay rates can vary based on experience, location, and whether the role is full-time or part-time, and may include benefits such as health insurance and paid time off.

What are popular job titles related to Verizon Customer Service Rep jobs in Michigan?

For Verizon Customer Service Rep jobs in Michigan, the most frequently searched job titles are:

What job categories do people searching Verizon Customer Service Rep jobs in Michigan look for?

The top searched job categories for Verizon Customer Service Rep jobs in Michigan are:

Infographic showing various Verizon Customer Service Rep job openings in Michigan as of August 2026, with employment types broken down into 100% Full Time. Highlights an 100% In-person job distribution, with an average salary of $34,077 per year, or $16.4 per hour.

$15 - $20.25/hr

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Re-posted 2 days ago


Job description

Customer Service Representative

Do you excel at delivering exceptional customer service? If so, we have a spot on our team for a Customer Service Representative. We are looking for a Customer Service Representative (CSR) who will engage with our customers, provide exceptional service, and ideally has some purchasing or inventory management knowledge.

Responsibilities:

  • Create and track sales orders, purchase orders, and invoices
  • Maintain a high level of professionalism with customers demonstrating excellent customer service
  • Ensure orders are input accurately and follow up on missing information and open orders
  • Control and manage incoming and outgoing documents
  • Respond to customer questions with accurate and relevant information promptly