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Verizon Customer Jobs (NOW HIRING)

Verizon

Verizon Sales Expert

Brookline, MA

$72K/yr

Deliver an outstanding customer experience by helping customers choose the right Verizon products and services * Achieve and exceed monthly sales goals * Stay up to date on the latest devices ...

Verizon

Verizon Outreach Representative

Beverly, MA

$20/hr

Engage with customers to promote Verizon products and services * Build and maintain positive customer relationships * Achieve and exceed sales targets through effective outreach * Provide excellent ...

Verizon

Verizon Outreach Representative

Stoneham, MA

$20/hr

Engage with customers to promote Verizon products and services * Build and maintain positive customer relationships * Achieve and exceed sales targets through effective outreach * Provide excellent ...

Verizon

Verizon Sales Lead Representative

Rindge, NH

$55K - $160K/day

Verizon - Immediate Retail Sales Representative Needed Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you ...

Verizon

Verizon Sales Lead Representative

Carlisle, PA

$55K - $160K/day

Verizon - Immediate Retail Sales Representative Needed Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you ...

Verizon

Verizon Sales Lead Representative

Stoneham, MA

$75K - $160K/yr

Verizon - Immediate Retail Sales Representative Needed Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you ...

Verizon

Verizon Sales Lead Representative

Randolph, MA

$55K - $160K/day

Verizon - Immediate Retail Sales Representative Needed Do you enjoy creating a delightful shopping experience for customers? Are you skilled in upselling and cross-selling products? If yes, then you ...

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All JobsVerizon Customer Jobs

Verizon Customer information

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How much do verizon customer jobs pay per hour?

As of Jul 22, 2026, the average hourly pay for verizon customer in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is the difference between Verizon Customer vs Verizon Customer Service Representative?

AspectVerizon CustomerVerizon Customer Service Representative
Required CredentialsNo formal credentials needed; basic communication skillsHigh school diploma or equivalent; excellent communication skills
Work EnvironmentCustomer locations, online, or via phoneCall centers, retail stores, or remote
Employer & Industry UsageEnd-users of Verizon servicesCompany employees assisting customers
Common Search & ComparisonGeneral consumers seeking Verizon infoCustomer support roles at Verizon

Verizon Customers are individuals who use Verizon's services without employment involvement, while Verizon Customer Service Representatives are employees providing support and assistance to these customers. The main difference lies in their roles: customers seek services, whereas representatives assist and resolve issues.

What does a Verizon Customer Service Representative do?

A Verizon Customer Service Representative assists customers with inquiries related to Verizon services, such as billing, technical support, account management, and service upgrades. They address concerns, resolve issues, and provide information to ensure a positive customer experience. Representatives may work via phone, chat, or in-store to deliver solutions and maintain customer satisfaction. They are trained to handle a variety of situations while upholding Verizon's standards of service.

Is it hard to get hired at Verizon?

Getting hired at Verizon can involve a competitive application process that includes online assessments, interviews, and background checks. Candidates with relevant skills, customer service experience, and a good work ethic tend to have better chances of being hired. The difficulty varies depending on the role and location, but preparation and understanding of the company's values can improve prospects.

Is Verizon customer service a good job?

Verizon customer service roles involve assisting customers with billing, technical issues, and service inquiries, often requiring strong communication and problem-solving skills. The job typically offers full-time hours, training, and opportunities for advancement, but employee experiences can vary based on management and work environment.

Does Verizon allow work-from-home?

Verizon customer service and sales roles often offer work-from-home options, especially for remote customer support positions. Eligibility and availability depend on the specific job and location, and remote work may require certain technical skills and equipment. It is recommended to review individual job postings for remote work policies.

What are the key skills and qualifications needed to thrive as a Verizon Customer Service Representative, and why are they important?

To thrive as a Verizon Customer Service Representative, you need strong communication skills, problem-solving abilities, and a high school diploma or equivalent. Familiarity with CRM systems, call center software, and company-specific tools is typically required. Patience, active listening, and a positive attitude help you stand out in handling diverse customer interactions. These skills ensure efficient resolution of customer issues, promote satisfaction, and drive brand loyalty in a competitive telecommunications environment.

Does Verizon offer remote customer service jobs?

Verizon Customer Service representatives can work remotely, especially in roles that involve handling customer inquiries via phone, chat, or email. These remote positions often require familiarity with customer service tools and a reliable internet connection, and they may be available full-time or part-time depending on the company's needs.

What are some common challenges Verizon Customer Service Representatives face, and how can they effectively address them?

Verizon Customer Service Representatives often encounter challenges such as managing high call volumes, handling difficult or frustrated customers, and keeping up with frequent product and service updates. To address these, representatives benefit from strong communication skills, patience, and adaptability. Relying on comprehensive training, support from supervisors, and utilizing knowledge-base resources can help resolve customer issues efficiently while maintaining a positive customer experience. Team collaboration is also encouraged, as sharing insights and solutions among colleagues can lead to better service outcomes.
What cities are hiring for Verizon Customer jobs? Cities with the most Verizon Customer job openings:
What are the most commonly searched types of Verizon Customer jobs? The most popular types of Verizon Customer jobs are:
What states have the most Verizon Customer jobs? States with the most job openings for Verizon Customer jobs include:
Verizon Customer jobs near you
Infographic showing various Verizon Customer job openings in the United States as of July 2026, with employment types broken down into 78% Full Time, 19% Part Time, and 3% Contract. Highlights an 94% Physical, 1% Hybrid, and 5% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Verizon Customer Service Representative

Cellular Sales Verizon Authorized Retailer

Knoxville, TN

$13.75 - $18.75/hr

Full-time

Posted 26 days ago

Job description

Overview

Customer Relations Specialist
Classification
 Exempt/Non-exempt
Reports to
Customer Relations Supervisor
JOB DESCRIPTION
Summary/Objective
Provides support to Cellular Sales customers by answering/making phone calls, providing information on company policies, and resolving issues through conducting research and submitting requests on the customer's behalf. Provides multi-level support to retail sales representatives, market leadership, and Customer Relations leadership. Adapts quickly to support changing priorities and needs while possessing a high level of critical thinking and discretion.
Essential Functions
1. Accepts, resolves, and escalates internal and external customer concerns.
2. Documents customer concerns and interactions according to department standards.
3. Manages follow up contacts with multiple parties in order to resolve concerns in an efficient manner.
4. Utilizes multiple internal systems to access and research customer accounts and history.
5. Thoroughly evaluates customer concerns and independently determine reasonable resolutions using department guidelines.
6. Refers unresolved customer grievances to Verizon Wireless for further investigation.
7. Provides support to Customer Relations teammates by shadowing and assisting with questions.
8. Possesses self- motivation to manage time and tasks in order to maintain our department follow up guidelines.
Competencies
1. Accountability: Accepting responsibility that results in anticipation/prevention of problem areas from actions, and problem solving inside and outside the department/organization.
2. Customer Focus: Knowing the (internal and external) customer business needs and acting accordingly; anticipating customer needs, and giving high priority to customer satisfaction and customer service.
3. Oral Communication: Shaping and expressing ideas and information in an effective manner.
4. Problem Solving: Having the ability to identify problems and issues of varying complexities and to find effective solutions with few guidelines.
5. Teamwork: Working as a productive member of a cohesive group toward a common goal, and contributing to team development and effective team dynamics.
6. Written Communication: Expressing ideas and opinions clearly in properly structured, well-organized, and grammatically correct reports or documents; utilizing language and terminology.
Supervisory Responsibilities
This position has no supervisory responsibilities.
Travel
No travel is expected for this position.
Required Education and Experience
1. High School diploma or equivalent required.
2. Strong proficiency in various computer applications and software required.
Preferred Education and Experience
1. Previous experience in customer service preferred.
2. Adeptness in navigating operating systems, productivity tools, and software relevant to the role (Salesforce, RingCentral, and Microsoft Office) preferred.
Additional Eligibility Qualifications (Knowledge, Skills, Abilities)
Knowledge
1. Clerical — Knowledge of administrative, clerical procedures, systems such as managing files and records, designing forms, and other office procedures and terminology.
2. English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Skills
1. Active Listening — Giving full attention to what others say, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
2. Service Orientation — Actively looking for ways to help people.
3. Coordination — Adjusting actions in relation to others' actions.
4. Time Management — Managing one's own time.
5. Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
6. Monitoring — Monitoring/Assessing performance of oneself to make improvements or take corrective action.
7. Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
8. Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts or otherwise negotiating with others.
9. Dealing with Multiple Personality Types— Possessing the personal decorum and professionalism to frequently deal with unpleasant, angry, or discourteous individuals.
Abilities
1. Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
2. Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
3. Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to the job. Able to learn and work fluidly in new systems as the job demands.
4. Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work. Able to discern time sensitive situations and act accordingly.
5. Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
6. Importance of Being Exact and Accurate — The ability to be very exact or highly accurate in performing daily duties.
What We Offer
  • Base Pay of $20/hr. plus bonus opportunity
  • Health, Vision, and Dental Insurance
  • 401k matching
  • Health and Wellness Program
  • Discount on Verizon services
  • Employee Assistance Program
  • Work from home with company-provided equipment
Schedule

This is a full-time position. Our department is open 8:00 a.m. to 8:00 p.m. Monday through Friday, and 8:00 to 6:00 on Saturdays. Days and hours of work are depending on schedule availability and business needs.
Training is virtual and lasts four weeks. The training schedule is Monday through Friday, 10:00 a.m. to 5:00 p.m.
Work Environment
This is a 100% remote work environment.

AAP/EEO Statement
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.