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Verisign Jobs (NOW HIRING)

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Sr Product Manager

Reston, VA · On-site

$149K - $201K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Software Engineer - Rust

Reston, VA · On-site

$108K - $147K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Research Engineer

Reston, VA · On-site

$108K - $147K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Product Management Director

Reston, VA · On-site

$180K - $244K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Sr Research Engineer

Reston, VA · On-site

$135K - $183K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Engineer II - Web Development

Reston, VA · On-site

$89K - $121K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Product Management Director

Reston, VA

$180K - $244K/yr

The Product Management Director executes company strategy for Verisign's emerging DNS services. The role owns product strategy from market opportunity through commercialization, partnering closely ...

Verisign

Senior InfoSec Tools Engineer

Reston, VA · On-site

$135K - $183K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Engineer II - Web Development

Reston, VA · Hybrid

$89K - $121K/yr

Verisign is looking for a junior engineer to expand the Verisign Web Marketing Development team. An ideal candidate should be familiar with JavaScript and have prior experience in web development ...

Verisign

Senior DDI Engineer

Reston, VA · On-site

$135K - $183K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Data Analyst II

Reston, VA · On-site

$89K - $121K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Sr Product Marketing Manager

Reston, VA · On-site

$135K - $183K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

Verisign

Team Lead - Customer Support

Reston, VA · On-site

$99K - $134K/yr

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance ...

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How much do verisign jobs pay per hour?

As of Aug 21, 2026, the average hourly pay for verisign in the United States is $29.06, according to ZipRecruiter salary data. Most workers in this role earn between $21.63 and $34.13 per hour, depending on experience, location, and employer.

What is Verisign?

Verisign is a global provider of domain name registry services and internet infrastructure. It is best known for operating the .com and .net top-level domains, ensuring their security, stability, and resilience. Verisign also provides services related to distributed denial-of-service (DDoS) attack mitigation and DNS management, helping to keep internet operations running smoothly and securely. Their work is critical for businesses and individuals who rely on stable access to domain names and internet connectivity.

What are the key skills and qualifications needed to thrive as a professional at Verisign?

To succeed in a role at Verisign, you typically need a background in computer science, cybersecurity, or network engineering, along with relevant experience or degrees. Familiarity with DNS management, internet infrastructure, common security protocols, and certifications like CISSP or CCNA are often required. Strong analytical thinking, problem-solving abilities, and effective communication skills set candidates apart in this field. These competencies are vital for maintaining secure, reliable internet services and addressing complex technical challenges in a global environment.

What are some typical challenges faced by professionals working at Verisign in domain name management roles?

Professionals at Verisign working in domain name management often encounter challenges like ensuring the security and stability of the DNS infrastructure, responding to emerging cybersecurity threats, and adapting to evolving internet standards. The work environment is highly collaborative, requiring close coordination with technical teams, policy experts, and external stakeholders. Staying current with regulatory changes and maintaining service reliability under high-traffic conditions are also key aspects of the role.
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Verisign jobs near you
Infographic showing various Verisign job openings in the United States as of August 2026, with employment types broken down into 100% Full Time. Highlights an 52% Physical, 41% Hybrid, and 7% Remote job distribution, with an average salary of $60,454 per year, or $29.1 per hour.

Team Lead - Customer Support

Verisign

Reston, VA • On-site

$99K - $134K/yr

Full-time

Posted 11 days ago

Job description

Verisign helps enable the security, stability, and resiliency of the internet. We are a trusted provider of internet infrastructure services for the networked world and deliver unmatched performance in domain name system (DNS) services.
We are a mission focused, values driven company where each individual can contribute to building a stronger, more secure internet. We offer a dynamic and flexible work environment with competitive benefits and the ability to grow your career.
The Technical Support Team Lead works to ensure timely, effective support to customers. They are primarily responsible for the tactical management of contact center queues and cases, working to ensure these are handled according to required levels of performance, as well as timecard management and the scheduling of resources.
The Team Lead will set an example by displaying customer service best practices and being a subject matter expert on Verisign products. They may be asked to act in the supervisor/manager's place. This position is in a 24/7 support center, and the Team Lead may be required to work nights or weekends and will participate in the on-call rotation for escalations. This role will be Monday-Friday 12:00PM - 9:00PM (subject to change).
The role is primarily supervisory, with approximately:
  • 90% focused on team leadership, workload, workforce planning, and employee development
  • 10% dedicated to handling customer inquiries, technical issues, and escalations

RESPONSIBILITIES:
Leadership:
  • Lead the daily operations of the technical support team to ensure service levels, quality standards, and customer satisfaction goals are achieved
  • Monitor and manage support queues, case workloads, staffing schedules, and timecards
  • Coach, mentor, and develop team members through regular one-on-one meetings, goal setting, performance reviews, and ongoing feedback
  • Manage employee performance, including corrective action planning and development initiatives
  • Support recruiting, interviewing, onboarding, and training of new team members

Customer Support & Escalation:
  • Works closely with management to identify best practices, strengths, weaknesses, opportunities, and threats
  • Assists, leads, and/or coordinates with critical projects/initiatives
  • Works closely with engineers, product managers and sales engineers to improve product vision and contributes in a meaningful way to customer success
  • Supports team in resolving highly technical and complex problems and works closely with other departments within the organization to identify root cause and resolution
  • Assists management with customer escalations

Quality & Process Improvement:
  • Performs quality assurance for team and maintain calibration with QA organization
  • Partner with the Triage Manager to develop and administer semiannual technical certification assessments
  • Participate in customer meetings and conference calls as needed to support high-priority accounts and performs loyalty callbacks to maintain high levels of customer satisfaction

REQUIREMENTS:
  • Bachelors Degree or equivalent work experience
  • 2+ years experience managing teams, coaching employees, or serving in a supervisory capacity
  • 5+ years of technical customer support center or technical helpdesk experience
  • Experience supporting corporate clients
  • Experience collaborating across business teams to resolve complex, technical issues
  • Experience managing multiple priorities in a fast-paced, customer-focused environment
  • High aptitude to learn complex technical concepts

This position is based in our Reston, VA office and offers a hybrid work schedule.
The pay range is $99,000 - $134,000.
The anticipated annual base salary range for this position is noted above, however, base pay offered may vary depending on job-related knowledge, skills, experience. Verisign offers a discretionary bonus which is based on individual and company performance, and certain roles may be eligible for discretionary stock awards.
Verisign is an equal opportunity employer. That means we recruit, hire, compensate, train, promote, transfer, and administer all terms and conditions of employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, age, protected veteran status, disability, or other protected categories under applicable law.
Additional Information:
Our Careers Page
Our Benefits Summary
Verisign in the Community
Our EEO Statement
Our Privacy Notice for Job Applicants/Candidates
Reasonable Accommodations
Staffing agency policy: No fees will be paid for unsolicited resumes submitted to Verisign or our employees by third parties.

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