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Verint Jobs in Texas (NOW HIRING)

Simmons Bank

Workforce Planning Manager

Houston, TX · On-site

This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network. Essential Duties and Responsibilities

Simmons Bank

Workforce Planning Manager

Dallas, TX · On-site

This role owns the Verint platform and drives centralized scheduling practices to create consistency, efficiency, and capacity across the branch network. Essential Duties and Responsibilities

Five9

WEM AQM Prompt Engineer

Dallas, TX

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scope Define prompt intent & evaluation scopeSelect & tag representative call samples Select evaluation call ...

Etech

Experience in CallMiner, Verint, Salesforce, Microsoft or other speech analytics software

Etech

Experience in CallMiner, Verint, Salesforce, Microsoft or other speech analytics software

Five9

Senior WEM AQM Prompt Engineer

Dallas, TX

$103K - $142K/yr

Speech Analytics / Verint AQMFive9 AQM Prompt EngineeringDefine category intent & scopeDefine prompt intent & evaluation scopeSelect & tag representative call samplesSelect evaluation call ...

ConfigUSA

Workforce Operations Analyst

Austin, TX · On-site

... Verint, Aspect, or similar) Productivity- Confluence, Webex, Slack Data Entry & Reporting- Excel / Google Sheets (intermediate), basic SQL preferred Communication- Strong written English; async-first ...

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All JobsVerint JobsVerint Jobs in Texas

Verint information

See Texas salary details

$35.9K

$90.9K

$160.7K

How much do verint jobs pay per year?

As of Aug 12, 2026, the average yearly pay for verint in Texas is $90,907.00, according to ZipRecruiter salary data. Most workers in this role earn between $53,100.00 and $123,400.00 per year, depending on experience, location, and employer.

What is a Verint?

A Verint job typically refers to a role at Verint Systems, a company specializing in customer engagement, security intelligence, and workforce optimization solutions. Jobs at Verint can range from software development and data analysis to sales, consulting, and customer support. Employees at Verint work on AI-driven analytics, call center solutions, fraud detection, and other technologies that help organizations improve efficiency and security. Positions may require expertise in software engineering, machine learning, business analytics, or cybersecurity, depending on the role.

What are the key skills and qualifications needed to thrive in the Verint position, and why are they important?

To thrive as a Verint Specialist, you need expertise in call center analytics, workforce optimization, and strong problem-solving abilities, often requiring a background in IT or business operations. Familiarity with Verint software suites, data analysis tools, and relevant certifications such as Verint Certified Professional are highly valued. Excellent communication, analytical thinking, and project management skills help professionals interact effectively with technical and non-technical teams. These capabilities ensure successful implementation, optimization, and support of Verint solutions, driving organizational efficiency and customer experience.

What are some typical challenges faced by Verint specialists, and how can they be managed effectively?

Verint Specialists commonly encounter challenges such as integrating Verint solutions with existing systems, ensuring user adoption, and managing complex data analytics tasks. These challenges can be managed by staying up-to-date with the latest Verint updates, closely collaborating with IT and operational teams, and providing comprehensive training to end-users. Proactive communication, ongoing support, and process documentation also contribute significantly to navigating these hurdles. Companies often value specialists who take a consultative approach to problem-solving and help drive continuous improvement across customer engagement and workforce optimization processes.

What are the most commonly searched types of Verint jobs in Texas? The most popular types of Verint jobs in Texas are:
What are popular job titles related to Verint jobs in Texas? For Verint jobs in Texas, the most frequently searched job titles are:
What job categories do people searching Verint jobs in Texas look for? The top searched job categories for Verint jobs in Texas are:
What cities in Texas are hiring for Verint jobs? Cities in Texas with the most Verint job openings:
Verint jobs near you
Infographic showing various Verint job openings in Texas as of August 2026, with employment types broken down into 95% Full Time, 1% Part Time, and 4% Contract. Highlights an 72% Physical, 8% Hybrid, and 20% Remote job distribution, with an average salary of $90,907 per year, or $43.7 per hour.

Verint Workforce Management (WFM) Product Specialist

CornerStone Technology Talent Services

Fort Worth, TX • On-site

Other

Posted 4 days ago

Job description

Verint Workforce Management (WFM) Product Specialist

We are seeking an experienced Verint Workforce Management (WFM) Product Specialist to support a large-scale contact center modernization initiative. This is a product-facing, functional position focused on defining how forecasting, scheduling, capacity planning, adherence, and real-time workforce operations should be configured and managed within Verint WFM. This is not a software development position. The ideal candidate is a hands-on Verint WFM subject-matter expert who can translate contact center operational requirements into product requirements, configuration decisions, user stories, and acceptance criteria.

Key Responsibilities:

  • Serve as the subject-matter expert for Verint Workforce Management within a cross-functional product team.
  • Define WFM requirements across forecasting, scheduling, capacity planning, intraday management, adherence, and real-time monitoring.
  • Translate business needs into product requirements, user stories, and acceptance criteria.
  • Define WFM configuration rules, including shifts, skills, queues, service-level targets, adherence thresholds, and staffing logic.
  • Support forecasting and capacity planning using call volumes, average handle time, demand patterns, and staffing requirements.
  • Partner with technical teams on integrations across the broader contact center ecosystem, including ACD/routing, agent desktop, and reporting solutions.
  • Support testing, validation, rollout, and operational adoption of new WFM capabilities.
  • Identify opportunities to improve forecast accuracy, schedule quality, staffing efficiency, and overall WFM performance.

Required Qualifications:

  • 5+ years of relevant Workforce Management experience and 10+ years of overall professional experience.
  • Strong hands-on expertise with Verint Workforce Management (WFM).
  • Strong understanding of forecasting, capacity planning, scheduling, shrinkage, adherence, service levels, and FTE/staffing calculations.
  • Experience supporting WFM within a contact center or customer operations environment.
  • Experience translating operational requirements into structured product requirements.
  • Strong analytical skills with the ability to interpret workforce trends, metrics, and operational data.
  • Strong communication skills with the ability to work across product, operations, business, and technical teams.
  • Experience within banking or financial services.
  • Verint WFM certification or equivalent formal training.
  • Experience supporting a WFM platform migration or contact center transformation initiative.
  • Familiarity with omnichannel WFM across voice and digital channels.

Ideal Candidate:

The ideal candidate combines deep hands-on Verint WFM knowledge with a product-oriented mindset. You understand how contact centers actually use workforce management technology and can advise stakeholders on how Verint should be configured to achieve service-level, staffing, agent experience, and cost-efficiency objectives.

Additional Information:

  • Hybrid work environment U.S. Central Time business hours
  • Travel required
  • Video interview process
  • Additional Requirements: Must be authorized to work in the United States without current or future sponsorship. No unsolicited third-party (C2C/C2H) submissions will be accepted.

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