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Venue Associate Jobs in Michigan (NOW HIRING)

Varsitybrands

Merchandise Seasonal Tour Team

Three Rivers, MI · On-site

$18.50/hr

  • Medical

  • Life

  • Retirement

... venue. The sales associate willassisttheir Event Director when studios check in; they will take the lead in this when studios check in later throughout the weekend and a director is not available.

Concord Hospitality

Banquet Server / Bartender

Novi, MI · On-site

$13.73/hr

... venue. $13.73 a hour plus service charge gratuities. Part time opportunity Responsibilities ... At Concord Hospitality, we invest in our associates through training, development, and a strong ...

Thecsp

Executive Assistant

Auburn Hills, MI · On-site

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

... selections, venue selection, transportation, hotel accommodations, and entertainment ... Associates Degree inFinance,Business, or some college preferred. * A minimum of 5 years' experience ...

ASM Global

Store Manager | North University

Ann Arbor, MI

  • Medical

  • Dental

  • Vision

  • Life

  • Retirement

  • PTO

VENUE/PROJECT DESCRIPTION TheMDenis theofficial team storefor the University of ... Associates or four-year collegedegreein retail, business, management or related field, is preferred.

Concord Hospitality

Banquet Bartender

Novi, MI · On-site

$13.73/hr

... venue. $13.73 a hour plus service charge gratuities. Part time opportunity Responsibilities ... At Concord Hospitality, we invest in our associates through training, development, and a strong ...

Concord Hospitality

Banquet Server / Bartender

Novi, MI · On-site

$13.73/hr

... venue. $13.73 a hour plus service charge gratuities. Part time opportunity Responsibilities ... At Concord Hospitality, we invest in our associates through training, development, and a strong ...

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Venue Associate information

What is a venue associate?

Venue Associates are staff members responsible for supporting the daily operations of event venues, such as theaters, concert halls, arenas, or conference centers. Their duties often include assisting guests, setting up and breaking down event spaces, ensuring cleanliness and safety, and providing general customer service. Venue Associates work closely with other team members to ensure events run smoothly and that guests have a positive experience. They may also handle ticketing, crowd control, and respond to any issues or emergencies that arise during events.

What are some common challenges venue associates face during large-scale events, and how can they effectively manage them?

Venue Associates often encounter challenges such as managing high guest volumes, responding to unexpected issues like equipment malfunctions, and ensuring safety protocols are followed. Effective communication, strong organizational skills, and the ability to remain calm under pressure are essential for overcoming these situations. Proactively coordinating with team members and other departments, such as security and catering, helps streamline operations and enhances the guest experience during busy events.

What is the difference between Venue Associate vs Event Coordinator?

AspectVenue AssociateEvent Coordinator
Required CredentialsHigh school diploma or equivalent; some roles may prefer customer service or hospitality experienceBachelor's degree in hospitality, event management, or related field often preferred
Work EnvironmentIndoor venues such as theaters, sports arenas, conference centersVaried settings including venues, client sites, and outdoor locations
Employer & Industry UsageEvent venues, entertainment, sports, hospitality industriesEvent planning companies, corporate event departments, venues

While both roles involve supporting events, a Venue Associate primarily handles on-site operations, customer service, and venue maintenance. An Event Coordinator manages the planning, organization, and execution of events, often overseeing multiple aspects from logistics to vendor coordination. The Venue Associate focuses on day-to-day venue support, whereas the Event Coordinator takes a broader role in event planning and management.

What are the key skills and qualifications needed to thrive as a venue associate, and why are they important?

To thrive as a Venue Associate, you need strong organizational skills, customer service experience, and often a high school diploma or equivalent. Familiarity with event management software, point-of-sale (POS) systems, and basic audio-visual equipment is typically required. Exceptional communication, teamwork, and problem-solving abilities help you deliver positive guest experiences and adapt to changing event needs. These skills ensure smooth event operations, satisfied clients, and a safe, welcoming environment for all attendees.
What are the most commonly searched types of Venue jobs in Michigan? The most popular types of Venue jobs in Michigan are:
What cities in Michigan are hiring for Venue Associate jobs? Cities in Michigan with the most Venue Associate job openings:
Venue Associate jobs near you

Assistant General Manager, Little Caesars Arena

Delaware North

Detroit, MI • On-site

$111K - $151K/yr

Full-time

Medical, Dental, Vision, Retirement, PTO

Re-posted 8 days ago

Delaware North rating

6.2

Company rating: 6.2 out of 10

Delaware North

Based on 159 frontline employees who took The Breakroom Quiz

6.2

Company rating compared to similar companies: 6.2 out of 10

Caterers average

Based on 2,701 frontline employees who took The Breakroom Quiz

The best things about working at Delaware North

  • 77%

    77% say their health insurance is affordable

    say their health insurance is affordable

  • 77%

    77% say they have respectful managers

    say they have respectful managers

  • 73%

    73% say they enjoy their job

    say they enjoy their job

Featured by Delaware North, based on 159 Breakroom Quiz responses from their frontline employees

Job description

The opportunity
Delaware North Sportservice is seeking an Assistant General Manager to support operations at Little Caesars Arena in Detroit, Michigan. This role serves as a senior operational leader responsible for supporting the General Manager, leading assigned food and beverage operations, and helping drive financial performance, labor efficiency, guest experience, compliance, and client service across a complex sports and entertainment environment. The Assistant General Manager will provide direct leadership over assigned operational departments, including concessions and related support functions, while partnering closely with premium services, culinary, retail, finance, human resources, information technology, and venue leadership to ensure consistent execution across Detroit Red Wings, Detroit Pistons, concerts, family shows, special events, and other arena activity.
The ideal candidate is a steady, hands-on operator who can lead through others, manage high-volume event execution, develop managers and hourly leaders, improve labor and inventory discipline, and build strong working relationships with internal teams, clients, vendors, union partners, and not-for-profit groups. This position requires a leader who can balance day-to-day operational execution with long-term planning, process improvement, team development, and financial accountability.
Pay
Minimum - Anticipated Maximum Base Salary: $111,900 - $151,000 / year
In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/ .
What we offer
At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer:
  • Medical, dental, and vision insurance
  • 401(k) with up to 4% company match
  • Annual performance bonus based on level, as well as individual, company, and location performance
  • Paid vacation days and holidays
  • Paid parental bonding leave
  • Tuition and/or professional certification reimbursement
  • Generous friends-and-family discounts at many of our hotels and resorts

What will you do?
  • Support the General Manager in setting short- and long-term goals for assigned departments, including people development, operational execution, labor management, guest experience, compliance, financial performance, and client service
  • Serve as the senior operational leader for assigned food and beverage departments, with primary oversight of concessions and related support operations, while ensuring alignment with overall arena priorities
  • Lead season planning and event preparation processes for assigned areas, ensuring staffing plans, deployment models, product readiness, equipment needs, and operational standards are in place before each event
  • Partner with department heads across concessions, commissary, culinary, premium services, retail, finance, HR, IT, and administration to create consistent execution across the full venue
  • Manage department-level financial performance, including revenue, cost of goods, labor productivity, operating expenses, inventory controls, cash handling, payroll procedures, and monthly projections
  • Review financial reports, event recaps, sales trends, labor reports, inventory results, and guest feedback to identify opportunities, develop action plans, and improve performance
  • Drive labor planning discipline by evaluating staffing models, management schedules, event requirements, productivity expectations, and workload balance across assigned departments
  • Lead, coach, and develop salaried managers, supervisors, and hourly associates to build operational capability, accountability, consistency, and bench strength
  • Support recruiting, onboarding, training, performance management, and succession planning for assigned departments in partnership with Human Resources and department leaders
  • Conduct regular meetings and pre-event communication to ensure managers and associates understand event expectations, client needs, service standards, staffing plans, and operational priorities
  • Partner with culinary leadership and procurement resources on menu planning, product availability, cost control, equipment needs, and operational execution for concessions and assigned revenue streams
  • Build and maintain strong relationships with clients, venue partners, vendors, subcontractors, not-for-profit groups, union partners, guests, and Delaware North team members
  • Ensure timely and detailed communication with internal and external stakeholders so client expectations, event requirements, service needs, and operational changes are understood and executed
  • Maintain compliance with Delaware North policies, client requirements, collective bargaining agreements, responsible alcohol service guidelines, food safety standards, sanitation expectations, workplace safety requirements, and applicable state and federal regulations
  • Identify and lead continuous improvement opportunities related to event execution, labor efficiency, inventory control, equipment readiness, guest service, associate engagement, and operational processes
  • Support capital planning, equipment replacement, facility improvement, and operational project work as assigned by the General Manager
  • Serve as the designated senior leader when the General Manager is absent from the unit, ensuring operational continuity and appropriate escalation of issues
  • Complete special projects and strategic initiatives as assigned by the General Manager or regional leadership

More about you
  • Minimum of 5 years of food and beverage leadership experience in a high-volume arena, stadium, ballpark, convention center, hospitality, or sports and entertainment environment is required
  • Prior experience leading concessions, commissary, premium services, restaurants, catering, or multi-department food and beverage operations is strongly preferred
  • Bachelor's degree in hospitality, business management, food and beverage management, or a related discipline is preferred; equivalent operational leadership experience may be considered
  • Strong understanding of event-based operations, labor planning, staffing deployment, inventory control, cash handling, cost of goods, payroll procedures, and P&L management is required
  • Demonstrated ability to lead through managers, build accountability, coach performance, develop talent, and maintain morale in a fast-paced, high-pressure environment
  • Experience working in a union environment, including familiarity with collective bargaining agreements, work rules, and labor relations, is preferred
  • Strong communication skills with the ability to clearly align internal teams, clients, vendors, and cross-functional partners before, during, and after events
  • Ability to manage competing priorities, make sound decisions under pressure, respond quickly to operational needs, and maintain professionalism during high-volume events
  • Strong technical skills, including experience with POS systems, inventory systems, labor reporting tools, Microsoft Office, and event-based reporting platforms
  • Commitment to guest service, associate engagement, operational excellence, compliance, safety, and continuous improvement

Shift details
Days
Evenings
Holidays
M-F
Evenings as needed
Weekends
Events
Who we are
Delaware North is the food, beverage, and retail provider at Little Caesars Arena. The 20,000-seat venue opened in 2017 and is home of the NHL's Detroit Red Wings and the NBA's Detroit Pistons. We provide a full accompaniment of services, including concessions and premium dining services in a variety of innovative club areas, loge boxes, and suites.
Our business is all about people, and that includes you. At Delaware North, you're not just part of a team - you're part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.
Who says you can't love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you're interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we're invested in helping you achieve your career goals.
Together, we're shaping the future of hospitality - come grow with us!
Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.

Working at Delaware North

Perks for frontline workers

From Delaware North, via Breakroom

  • Flexible work schedules for all team members

  • Weekly pay for hourly team members

  • Referral bonuses for eligible roles

  • Training and development for all team members

  • Employee assistance program for eligible team members

  • Health, vision and dental insurance for eligible team members

  • 401(k) with up to 4% company match for eligible team members

  • Paid time off and holidays for eligible team members

  • Performance bonuses for eligible team members

  • Paid parental bonding leave for eligible team members

  • Employee discounts (varies by location) for eligible team members

What to expect from working at Delaware North

From Delaware North

About Delaware North, in their own words

From Delaware North

Delaware North is a global leader in the hospitality and entertainment industry. We annually serve more than a half-billion guests across three continents, including at high-profile sports venues, national parks, restaurants, resorts, and casinos. Building on more than a century of partnerships and a commitment to local communities and sustainability, our vision is to delight guests by creating the world’s best experiences today, while reimagining tomorrow.

Delaware North team members are the heart and soul of our business, creating unforgettable guest experiences every day — from the first tee as the official catering partner of the PGA of America Championships and domestic Ryder Cup, to a first-class meal at a dream Disney® location. We proudly offer countless growth and learning opportunities, guided by top-tier hospitality mentors.

Find connection, purpose, and growth at Delaware North.

Company values

From Delaware North

  • Lean Forward: we are innovative creators who continually reimagine what’s next
  • Come Together: we work collaboratively with each other and believe in the power of partnership
  • Stand Up: we lead by example, own our decisions and take initiative
  • Do Right: we value integrity and always do the right thing, especially when no one is looking
  • Think Guest: the guest experience is at the heart of everything we do

What Delaware North employees say

Pay

Benefits

Hours and flexibility

Workplace

Get the full story on Breakroom

Delaware North logo

About Delaware North

Sourced by ZipRecruiter

At Delaware North, you'll love where you work, who you work with, and how your day unfolds. Whether it's in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there's no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Industry

Hospitality services

Company size

10,000+ Employees

Headquarters location

Buffalo, NY, US

Social media

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