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Vendor Management Program Manager Jobs in Ohio (NOW HIRING)

CareSource

Program Manager, Vendor Performance

Dayton, OH · On-site +1

$94K - $164K/yr

Experience supporting vendor management and service delivery improvement initiatives required ... Program Management: Ability to coordinate multiple initiatives simultanteously while balancing ...

CrossCountry Mortgage

Vendor Analyst

Cleveland, OH · On-site

The Vendor Analyst is responsible for supporting the Vendor Management Program by ensuring compliance with company policies and procedures, maintaining vendor records and documentation, conducting ...

Crosscountrymortgage

Vendor Analyst

Cleveland, OH · On-site

The Vendor Analyst is responsible for supporting the Vendor Management Program by ensuring compliance with company policies and procedures, maintaining vendor records and documentation, conducting ...

Kodi Inc

Senior Program Manager

Columbus, OH · On-site

$108K - $108K/yr

... Vendor Management · Ability to effectively communicate with written and verbal communication to all levels of an organization, from front line staff to C-level executives. · Ability to manage ...

Acrisure

Sr. Program Manager

Grandview Heights, OH · On-site

$100K - $140K/yr

This role has ownership of program governance, financial oversight, third-party vendor management, and end-to-end execution of large initiatives. The Program Manager will oversee program timelines ...

SVATS

Senior Project/ Program Manager

Columbus, OH · On-site

Senior Project/ Program Manager Location:Columbus, OH (Hybrid - 3 days in office/week) Local ... Vendor Management · Extensive experience managing vendor-led projects including triage ...

New

Navtech, Inc.

Program Manager

Columbus, OH · On-site

$70/hr

I have an opportunity for " Program Manager " and looking for a candidate who can join Immediately ... vendor management experience. * 1+ year of experience with gathering and analysis of business ...

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Vendor Management Program Manager information

What is a Vendor Management Program Manager?

Vendor Management Program Managers are professionals responsible for overseeing the relationships between an organization and its external vendors or suppliers. They ensure that vendors meet contractual obligations, deliver quality products or services, and comply with company policies and standards. These managers also negotiate contracts, monitor performance, address issues, and work to optimize costs and value from vendor partnerships. Their role is crucial in minimizing risks and building strong, mutually beneficial relationships with third-party providers.

What are the key skills and qualifications needed to thrive as a Vendor Management Program Manager, and why are they important?

To thrive as a Vendor Management Program Manager, you need expertise in contract negotiation, risk assessment, procurement processes, and a relevant degree such as business administration or supply chain management. Familiarity with vendor management systems (VMS), contract management software, and certifications like Certified Professional in Supply Management (CPSM) are highly beneficial. Outstanding relationship-building, communication, and analytical thinking skills set candidates apart in this role. These competencies are crucial for optimizing vendor relationships, minimizing risks, and ensuring that organizational goals and compliance standards are consistently met.

What are some common challenges faced by Vendor Management Program Managers, and how can they be addressed?

Vendor Management Program Managers often encounter challenges such as aligning vendor performance with organizational goals, managing multiple vendor relationships simultaneously, and ensuring compliance with contractual obligations. These challenges can be addressed by establishing clear communication channels, setting measurable performance metrics, and conducting regular vendor reviews. Building strong cross-functional relationships within the organization also helps in quickly resolving issues and maintaining alignment between vendors and internal stakeholders.

What cities in Ohio are hiring for Vendor Management Program Manager jobs?

Cities in Ohio with the most Vendor Management Program Manager job openings:

Vendor Management Program Manager jobs near you

Program Manager, Vendor Performance

Dayton, OH • On-site, Remote

CareSource
Insurance Services • 1 - 5K employees
Learn more about CareSourceexternal

$94K - $164K/yr

Full-time

This job post has expired today. Applications are no longer accepted.

CareSource rating

7.7

Company rating: 7.7 out of 10

Based on 28 frontline employees who took The Breakroom Quiz

Job description

Job Summary:
The Program Manager, Market Vendor Performance is responsible for coordinating programs that support the delivery of member benefits including durable medical equipment (DME), home modification, and wheelchair repair services. This role partners with internal stakeholders and external service providers to improve member experience, monitor operational performance, drive continuous improvement and ensure compliance with contractual and regulatory requirements. The Program Manager influences outcomes through collaboration, data-driven decision making, and operational leadership. This role focuses on improving the product and member experience, ensuring regulatory compliance, and supporting operational excellence to enable safe community living for members.
Essential Functions:
  • Manage and support initiatives to improve member interactions with plan services and benefits.
  • Develop, monitor, and report on key performance indicators (KPI's), Service level agreements (SLA's) and operational dashboards with attention on timely delivery of services, quality metrics, member outcomes and ensuring high-quality service delivery.
  • Lead operational reviews to identify trends, risks, and opportunities for improvement.
  • Coordinate implementation of new initiatives and operational processes
  • Support the alignment of products and services with member needs, with attention to compliance, equity, accessibility, and quality.
  • Monitor and evaluate the end-to-end product service experience, identifying opportunities for improvement, streamlining operational workflows, improving member experience, reduce administrative burden, and escalation as appropriate.
  • Support the development of policies and procedures and document workflows, standard operating procedures and business requirements.
  • Serve as the operational liaison for contracted service providers, monitoring performance, resolving issues, facilitating communication, and ensuring alignment with organizational goals and contractual expectations.
  • Facilitate issue resolution with attention to addressing root causes among internal teams and external partners
  • Partner with internal stakeholders, including operations, grievances and appeals, compliance, and clinical teams, to support initiative execution and alignment with organizational goals.
  • Assist with communication and coordination with external stakeholders, including vendors and regulatory partners.
  • Support the development and administration of training and communication relevant to DME, wheelchair repairs, home modification and all else within scope of work to applicable stakeholders.
  • Provide analysis and insight on data pertinent to the role, including, but not limited to, DME trends in terms of cost, supplier volume and supplier performance.
  • Collaborate in the creation of materials needed to review SLAs, KPIs, status and more, as relevant to the role responsibilities.
  • Perform any other job related duties as requested.

Education and Experience:
  • Bachelor's degree in healthcare management, business, or related field required
  • Equivalent years of relevant work experience may be accepted in lieu of required education
  • Seven (7) years of experience in healthcare operations, member services, or product experience roles required
  • Experience supporting vendor management and service delivery improvement initiatives required
  • Working knowledge of DME services, healthcare regulations, and compliance requirements required
  • Experience using operational metrics, dashboards, and data analysis to drive performance improvements preferred
Competencies, Knowledge and Skills:
  • Strong communications, analytical, and organizational skills
  • Program Management: Ability to coordinate multiple initiatives simultanteously while balancing competing priorities.
  • Analytical Thinking: Uses data, metrics, and performance trends to identify opportunities and recommend solutions.
  • Operational Effectiveness: Ability to support process improvements and tack measurable results.
  • Relationship Building: Builds effective working relationships internally and externally while building consensus to achieve shared goals.
  • Member-Centric Focus: Demonstrates commitment to improving member experience and outcomes.
  • Knowledge of Medicare Advantage rules and regulations.
  • Knowledge of MassHealth, or other Medicaid program regulations.
Licensure and Certification:
  • None
Working Conditions:
  • General office environment; may be required to sit or stand for extended periods of time
  • Travel is not typically required

Compensation Range:
$94,100.00 - $164,800.00
CareSource takes into consideration a combination of a candidate's education, training, and experience as well as the position's scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee's total well-being and offer a substantial and comprehensive total rewards package.
Compensation Type (hourly/salary):
Salary
Organization Level Competencies
  • Fostering a Collaborative Workplace Culture
  • Cultivate Partnerships
  • Develop Self and Others
  • Drive Execution
  • Influence Others
  • Pursue Personal Excellence
  • Understand the Business

This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.
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Brand=Commonwealth Care Alliance

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