Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower * Assignments are made ...
Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower * Assignments are made ...
Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower * Assignments are made ...
Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower * Assignments are made ...
Vehicle Repo information
What does a vehicle repo agent do?
A Vehicle Repo agent, also known as a repossession agent, is responsible for locating and retrieving vehicles that have been defaulted on by their owners, typically due to missed loan or lease payments. Their job involves tracking down the vehicle, often using specialized databases or investigative techniques, and safely recovering it without breaching the peace or breaking any laws. Repo agents must follow strict legal guidelines during the repossession process and often work closely with lenders and law enforcement. They also complete detailed reports and sometimes interact with vehicle owners during the recovery process.
What are some common challenges faced by vehicle repo agents and how can they be managed effectively?
Vehicle repo agents often encounter challenging situations, such as locating hard-to-find vehicles, dealing with confrontational vehicle owners, and working irregular hours, including nights and weekends. To manage these challenges, agents rely on strong communication skills, situational awareness, and adherence to legal and safety protocols. Many agencies offer training in conflict de-escalation and stress management to help agents handle tense encounters calmly and professionally. Additionally, teamwork and clear communication with dispatchers, lenders, and law enforcement are essential for safe and successful repossessions.
What are the key skills and qualifications needed to thrive as a vehicle repossession agent, and why are they important?
To thrive as a Vehicle Repossession Agent, you need a valid driver’s license, knowledge of repossession laws, and often prior experience in collections or asset recovery. Familiarity with GPS tracking systems, repossession management software, and secure towing equipment is typically required. Strong negotiation skills, attention to detail, and the ability to remain calm under pressure are valuable soft skills in this role. These competencies are crucial to safely recovering vehicles, maintaining legal compliance, and managing potentially tense interactions with vehicle owners.
What is the difference between Vehicle Repo vs Vehicle Auction Agent?
| Aspect | Vehicle Repo | Vehicle Auction Agent |
|---|---|---|
| Required Credentials | Driver's license, repossession training | Driver's license, auction certification |
| Work Environment | Fieldwork, vehicle recovery sites | Auction houses, sales floors |
| Employer & Industry Usage | Financial institutions, repossession agencies | Auto auctions, dealerships |
| Common Search & Comparison Intent | Repossession process, vehicle recovery | Vehicle sales, auction process |
Vehicle Repo specialists focus on recovering vehicles on behalf of lenders, often working in the field to locate and repossess vehicles. Vehicle Auction Agents facilitate the sale of vehicles at auctions, working in a more sales-oriented environment. While both roles involve vehicles and may require similar credentials, their primary functions and work environments differ significantly.
Is it hard to become a vehicle repo driver?
Becoming a vehicle repo driver typically requires a valid driver's license, a clean driving record, and sometimes a background check. The job involves navigating various environments and may require knowledge of repossession laws and procedures, but it generally does not require formal advanced training or certifications. The difficulty varies based on experience, location, and the specific company's requirements.
What cities in Indiana are hiring for Vehicle Repo jobs?
Cities in Indiana with the most Vehicle Repo job openings:
Claims Investigator - REPO Plus
Carmel, IN • On-site
Allied Solutions LLC
• Finance and Insurance • 1 - 5K employees1,001 - 5,000 employees
Full-time
Medical, Dental, Vision, Life, Retirement, PTO
Re-posted 10 hours ago
Allied Solutions rating
7.9
Based on 11 frontline employees who took The Breakroom Quiz
Job description
The REPO Plus Claim Investigator is responsible for investigating and gathering information from outside insurance carriers (OICs) related to collateral being investigated for coverage by the REPO Plus department. The position will make outbound calls to OIC claim departments to inquire and follow up on details needed to make coverage judgments on REPO Plus claims. They will document the required information within the file and continue making follow up calls until the information is gathered, or all contact attempts are exhausted.
*Job Duties and Responsibilities:
REPO Plus Investigation Handling (40%)
- Responsible for managing the receipt of new investigation assignments as well as managing pending inventory assigned to them including:
- Initial review of new assignments
- Contact with Outside Insurance Carriers (OICs)
- Gathering and documenting information on a claim file as directed by a REPO Plus Claims Adjuster or Analyst
- Asking follow-up questions of the OIC as needed based on the information gathered to that point
- Timely follow up in situations where initial contact was unsuccessful
- Managing a pending inventory of 60-100 assignments
- Must meet individual QA targets as set by REPO Plus management
- Must meet individual Production targets as set by REPO Plus management
REPO Plus Claim Reporting Handling (25%)
- Will make outbound calls to report New Claims to OICs as directed by the REPO Plus Claims Adjusters and Analysts
- Assignments are made daily
- Must meet certain departmental cycle time metrics as set by REPO Plus management
- Documents the REPO Plus claim file with information obtained or that the New Claim report was unsuccessful
- Must meet individual QA targets as set by REPO Plus management
- Must meet individual Production targets as set by REPO Plus management
REPO Plus Coverage Investigations (25%)
- Will make outbound calls to OICs as directed by REPO Plus Claims Adjusters and Analysts to gather information relative to coverage relative to a specific vehicle or borrower
- Assignments are made daily
- Must meet certain departmental cycle time metrics as set by REPO Plus management
- Documents the REPO Plus claim file with information obtained or that the Coverage Verification was unsuccessful
- Must meet individual QA targets as set by REPO Plus management
- Must meet individual Production targets as set by REPO Plus management
REPO Plus Condition Report Review (10%)
- Review the condition reports submitted by lender clients (through various channels) for damaged collateral and identifies those with damage for movement to the next stage of the REPO Plus process
- Must meet individual QA targets as set by REPO Plus management
- Must meet individual Production targets as set by REPO Plus management
*Qualifications (Education, Experience, Certifications & KSA):
- High School Diploma or GED required
- Associate's degree, or Vocational or Technical School Degree preferred; or equivalent combination of education and experience
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job.
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We offer our employees a robust compensation package! Our comprehensive benefits include: medical, dental and vision insurance coverage; 100% company-paid life and disability coverage, 401k options with company match, three weeks PTO by the end of the first year and much more. Allied proudly promotes from within as part of a strong commitment to providing career growth opportunities for employees of all levels. Our diverse business portfolio allows employees broad career options with the advantage of staying with the same organization.
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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About Allied Solutions
Sourced by ZipRecruiter
Industry
Finance and insurance
Company size
1,001 - 5,000 Employees
Headquarters location
Carmel, IN, US
Year founded
1978