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East Bay SPCA is a 501(c)3 non-profit committed to the welfare of dogs and cats in Alameda and Contra Costa Counties. Our mission is to transform the lives of cats and dogs by enrichingthe human-animalbondthrough respected and accessibleexpertise. EBSPCA is one of the nation's oldest humane organizations, in operation since 1874, and receives no funding from any national organizations. You can find more information about EBSPCA on our website at www.eastbayspca.org.

As the Spay/Neuter Supervisor, you will play a key role in shaping the future of animal care by leading the operations of our HQHVSN Oakland and Dublin clinics.You'llmanage a dedicated team, oversee client and patient care, and ensure our clinics run smoothly, helping provide accessible, affordable spay/neuter services. This position offers a unique opportunity to positively influence the local community, reduce pet overpopulation, and uphold East Bay SPCA's legacy of compassionate service. Ifyou'repassionate about animal welfare and have strong leadership skills, this could be the perfect role for you!

Category: Full time, Exempt

Reports to:Community Medicine Manager

The starting salary for this position depends on the depth and breadth of experience. The expected range is $71,000to $75,000.

Benefits: East Bay SPCA offers a comprehensive benefits package designed to support the well-being and future of our employees. Medical and dental benefits are fully covered, along with optional vision coverage. Employees can plan for their future with a 401(K) Retirement Plan featuring a 3% company contribution, life insurance, short-term and long-term disability insurance, and an Employee Assistance Program. The company also provides generous paid time off, starting at120 hoursper year, increasing to160 hoursafter 5 years, and200 hoursafter 10 years, plus 80 paid holiday hours annually and anadditionalpersonal holiday after one year. Employees enjoy extraperkssuch as waived pet adoption fees, discounted veterinary care,behaviorand training classes, up to $75/month public transit/vanpool commuter reimbursement, and various industry discounts, including Pet Food Express.

Responsibilities

Program Management

• Maintain and improve the standards of client and patient care.
• Develop and implement efficiency measures to streamline daily operations.
• Ensures that operation of both spay/neuterclinicsarecompliant with statutory and regulatory requirements, as well as East Bay SPCA's mission,valuesand policies.
• Demonstrates efficient andappropriate interactionwith clients, promoting good public relations.
• Regularly performs patient care.
• In the absence of technical team members, coordinate, delegate, or perform tasks.
• In the absence of client service team members, coordinate, delegate, or perform tasks.
• Meets regularly withtheCommunity MedicineManagerand other managers and supervisors in the organization to ensure the goals for thespay/neuter facilitiesare met and to support East Bay SPCA's overallobjectives.
• Actively encourages volunteer participation and collaborates with the VolunteerServicesManager to create rewarding and beneficial opportunities.
• Communicate with internal and external teams daily to ensureoptimumappointment fill rates.
• Leads collaborations forSpay/Neuter team with Philanthropy/Marketing departments andparticipatesin events for fundraising, community outreach, andveterinary education.
• Collaborate with department Managers to meet shared goalsandutilizeclinic space.

Staff/Client Management

• Adjustwork schedules and assignmentswhen neededto ensure adequate staff levelsto achieve animal and client care goals and a compliant workplace.
• Assistinteam recruitment, on-boarding, training, and performance management, includingtimelyperformance evaluations, coaching,feedbackand discipline.
• Communicates pertinent information to staff,volunteersand management ina timelyand effective mannerincluding, butnot limited to team meetings.
• Implement and oversee all training programs related to the Spay/Neuter Clinics, including employee development, safety, OSHA, and biomedical, as well as all related documentation.
• Collaborates proactively with Volunteer Services to provide training and integration of volunteers at the clinics.
• Fosters teamwork,creativityand innovation to meet East Bay SPCA goals.
• Handles client concerns, as needed, includingtimelyandappropriate responseto escalated situations
• Create, adjust,monitorand update systems, procedures and protocols withveterinarians',Community MedicineManager, andVP of Medical Servicesinput as necessary toassurepatient care, client needs, and efficiency.

Administrative

• Maintains andmonitor PMS.
• Monitors the control andaccuratereporting of all drugs and medical supplies used as required by the DEA.
• Receives and tracks inventory and order supplies tomaintaincost-efficient inventory for operations, ensuring theorganizationreceives competitive pricing.Maintainappropriate levelsof "quantity on hand","reorder level",and "reorder quantity" in thePMS.
• Documents andreportsincidents and accidents in the clinicsin a proper andtimelymanner.
• Handlesall repair, improvements, and upkeep of the equipment within theclinics.
• Maintains a facility that follows safety guidelines for OSHA.
• Maintainsaccuratefinancial records for theclinicsand ensures invoices to providers are paidin a timely manner.
• Responsible for creating training manuals and Standard Operating Procedures for thespay/neuter clinics, as needed.
• Oversee spay/neuter clinic partner lease agreements.

Qualifications

• At least two years in a management or supervisory positionwithina veterinary clinic or an animal welfare setting.
• Excellent written and verbal communication skills with clients,teamand volunteers.
• Proficientin Microsoft Office applications. Familiarity withEzyvetsoftware a plus.
• Demonstrable knowledge of applicable veterinary technical skills and practice;active California RVT license preferred.
• Fear Free Certified or ability tobecome sowithin90 daysof hire.
• Holda VeterinaryAssistant ControlledSubstance Permitor ability to obtain onewithin90 daysof hire.
• Ability to work independently or effectively with other employees toaccomplishdaily tasks as well asaccomplishingstrategic plans.
• Associate's degree in veterinary technology or aBachelor'sdegree preferable.
• Proven experience with departmentbudgeting,inventory management.
• Ability to travel between facilities as needed; must have valid CA driver's licenseand personal vehicle.

Working Conditions

• Work is performed ina veterinary clinic settingwith exposure to seasonal outdoor conditions.
• Act as Manager on Duty during holidays as needed.
• Animal contact and related injuries, including bites and scratches, may occur.
• Must becompetenthandling dogs and catsdaily.Will handle sick, injured, or deceasedanimals.
• Noise exposure varies and often includes uncontrolled barking and other animal vocalizations.
• Animal waste contact,smellsand visual exposure are prevalent.
• Frequent exposure to and/or handling of industrial cleaning supplies.
• Must be able to lift 50 pounds on a frequent basis and occasionally lift up to 75 pounds with assistance.Must be able to push and/or pull over 50 pounds occasionally.
• Frequentstanding, walking, typing, bending, twisting, crouching, kneeling, lifting, and stooping.