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Vacation Rental Customer Service Representative Jobs

U-Haul

Customer Service Representative

Keene, NH · On-site

$15.75 - $21.50/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Ballwin, MO · On-site

$15.50 - $21/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Fill propane (certification ...

U-Haul

Customer Service Representative

Katy, TX · On-site

$14.75 - $20/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Hickory, NC

$14.25 - $19.50/hr

Paid holidays, vacation, and sick days,if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Salisbury, MD · On-site

$15 - $16/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Leesville, LA

$14.75 - $20.25/hr

Paid holidays, vacation, and sick days,if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Philadelphia, PA

$16.25 - $22/hr

Paid holidays, vacation, and sick days,if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Hickory, NC · On-site

$14.25 - $19.50/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Philadelphia, PA · On-site

$16.25 - $22/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

Travel Dream Destinations

Customer Service Representative

$16.50 - $22.25/hr

In this role, you'll be responsible for planning vacations, suggesting travel destinations ... Book reservations for travel, hotels, rental cars, and special events * Inform clients about their ...

U-Haul

Customer Service Representative

Malden, MA · On-site

$18/hr

... Rental Agent,15 hours a week, nights and weekends a plus, $18/hr Are you a people person? Do you ... Paid holidays, vacation, and sick days,if eligible * Life insurance * MetLaw Legal program

Treantly

Customer Service Representative

$16.50 - $22.25/hr

Customer Service Representative As a Customer Service Representative, you will be the first point ... Provide accurate information about products, rental agreements, services, and pricing. * Assist ...

U-Haul

Customer Service Representative

Middletown, CT · On-site

$16.25 - $22/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

U-Haul

Customer Service Representative

Jacksonville, FL · On-site

$14.75 - $20.25/hr

Paid holidays, vacation, and sick days, if eligible * Life insurance * MetLaw Legal program ... Prepare rental invoices and accept equipment returned from rental. * Install hitches and trailer ...

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Vacation Rental Customer Service Representative information

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How much do vacation rental customer service representative jobs pay per hour?

As of Sep 13, 2026, the average hourly pay for vacation rental customer service representative in the United States is $18.80, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What does a vacation rental customer service representative do?

A Vacation Rental Customer Service Representative assists guests and property owners with inquiries, reservations, and issues related to vacation rental properties. They handle tasks such as answering questions about properties, managing bookings, resolving complaints, and providing support before, during, and after a guest's stay. Their goal is to ensure a smooth and positive experience for both guests and property owners by addressing concerns promptly and professionally. They often communicate via phone, email, or online chat and may also coordinate with maintenance and housekeeping teams.

What are the key skills and qualifications needed to thrive as a vacation rental customer service representative?

To thrive as a Vacation Rental Customer Service Representative, you need strong communication skills, problem-solving abilities, and a background in hospitality or customer service. Familiarity with property management software, booking platforms like Airbnb or Vrbo, and CRM systems is typically required. Patience, active listening, and conflict resolution skills help you excel when assisting guests and coordinating with property owners. These competencies are crucial for delivering exceptional guest experiences and ensuring smooth operations in a fast-paced, service-oriented environment.

What are some common challenges faced by vacation rental customer service representatives, and how are they typically addressed?

Vacation Rental Customer Service Representatives often encounter challenges such as handling last-minute booking changes, resolving guest complaints about property conditions, and coordinating with property owners or maintenance teams for urgent issues. These situations require strong communication skills, adaptability, and the ability to remain calm under pressure. Companies typically provide training on conflict resolution, escalation procedures, and the use of booking platforms to help representatives address these challenges efficiently and maintain a high level of guest satisfaction.

What are popular job titles related to Vacation Rental Customer Service Representative jobs?

For Vacation Rental Customer Service Representative jobs, the most frequently searched job titles are:

Infographic showing various Vacation Rental Customer Service Representative job openings in the United States as of August 2026, with employment types broken down into 1% As Needed, 79% Full Time, 17% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,098 per year, or $18.8 per hour.

Customer Service Representative

Keene, NH • On-site

U-Haul
Retail • 5 - 10K employees
Learn more about U-Haulexternal

$15.75 - $21.50/hr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Re-posted 5 days ago

U-Haul rating

6.0

Company rating: 6.0 out of 10

Based on 523 frontline employees who took The Breakroom Quiz

Job description

Customer Service Representative

Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional service and ensuring that customers get all the help they need on their journeys by inspecting and maintaining equipment. As well as assisting customers, using up-to-date technology to dispatch and return equipment. This position offers on-the-job education.

Our motto is 'Hire Fast, Pay Fast.' You can start today and get paid today! Schedule two hands-on working interviews and get paid for each. We also offer a $100 hiring bonus! In addition, we offer a $300 cash bonus, paid upon completion of U-Haul Equipment Inspection and Verification through our 1-2-3 Punch Certification Program at retail stores.

If interested in scheduling a trial shift, please call or text Amanda (603)762-2308.

U-Haul Offers:

  • Career stability
  • Opportunities for advancement
  • Mindset App Reimbursement
  • Gym Reimbursement Program
  • Health insurance & Prescription plans, if eligible
  • Paid holidays, vacation, and sick days, if eligible
  • Life insurance
  • MetLaw Legal program
  • MetLife auto and home insurance
  • Discounts on Apple products, Dell computers, cell phone plans, hotels, and more
  • 401(k) Savings Plan
  • Employee Stock Ownership Plan (ESOP)
  • 24-hour physician available for kids
  • Dental & Vision Plans
  • Business travel insurance
  • You Matter EAP
  • LifeLock Identity Theft Protection
  • Critical Illness/Group Accident Insurance
  • Dave Ramsey's SmartDollar Program

Customer Service Representative Responsibilities:

  • Assist customers inside and outside a U-Haul center with U-Haul products and services.
  • Use smartphone-based U-Scan technology to manage rentals and inventory.
  • Move and hook up U-Haul trucks and trailers.
  • Clean and inspect equipment on the lot including checking fluid levels.
  • Answer questions and educate customers regarding products and services.
  • Prepare rental invoices and accept equipment returned from rental.
  • Install hitches and trailer wiring.
  • Fill propane (certification offered through U-Haul upon employment)
  • Drive a forklift (certification offered through U-Haul upon employment)
  • Other duties as assigned
  • Participate in ongoing continuous U-Haul education through U-Haul University.

Customer Service Representative Minimum Qualifications:

  • Valid driver's license and ability to maintain a good driving record
  • High school diploma or equivalent

Work Environment:

The work involves moderate risks or discomforts which require special safety precautions, e.g., working around moving parts or machines, fumes or irritant chemicals. May be required to use protective clothing or gear such as masks, goggles, gloves or shields.

Physical Demands:

The work requires some physical exertion such as long periods of remaining stationary, moving around indoors and outdoors, positioning oneself to reach objects at varying heights and moving equipment weighing a minimum of 50 lbs. assisted or unassisted.

U-Haul is an equal opportunity employer. All applications for employment will be considered without regard to race, color, religion, sex, national origin, physical or mental disability, veteran status, or any other basis protected by applicable federal, provincial, state, or local law. Individual accommodations are available on requests for applicants taking part in all aspects of the selection process. Information obtained during this process will only be shared on a need to know basis.

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