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Va Claims Processor Jobs in Tennessee (NOW HIRING)

Allsup, LLC

VA Claims Specialist II

Nashville, TN · On-site

$35K - $45K/yr

Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process. Performs work with minimal supervision.

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How much do va claims processor jobs pay per hour?

As of Sep 4, 2026, the average hourly pay for va claims processor in Tennessee is $17.39, according to ZipRecruiter salary data. Most workers in this role earn between $14.86 and $18.75 per hour, depending on experience, location, and employer.

What is a VA claims processor?

VA Claims Processors are professionals who review, evaluate, and process claims for veterans' benefits, such as disability compensation, pension, and education benefits. They gather medical and service records, verify eligibility, and ensure that all required documentation is complete. Their role is crucial in helping veterans and their families receive the benefits they are entitled to in a timely and accurate manner. Claims processors work within the U.S. Department of Veterans Affairs and must stay up-to-date with federal regulations and guidelines.

What skills and qualifications are needed to thrive as a VA claims processor?

To thrive as a VA Claims Processor, you need a strong understanding of veterans' benefits regulations, attention to detail, and experience with claims processing, usually supported by a high school diploma or associate degree. Familiarity with VA-specific claims management systems and software, such as VBMS (Veterans Benefits Management System), is typically required. Excellent organizational skills, strong communication, and the ability to handle confidential information sensitively are crucial soft skills. These abilities ensure accurate, timely, and fair processing of veterans' claims, directly impacting the quality of service provided to veterans.

What are common challenges faced by VA claims processors, and how can they be managed effectively?

VA Claims Processors often encounter challenges such as managing a high volume of complex claims, staying updated with changing regulations, and ensuring accuracy under tight deadlines. To address these, it's essential to develop strong organizational skills, maintain attention to detail, and actively seek ongoing training on VA policies and procedures. Collaborating closely with supervisors and colleagues can also help in problem-solving and keeping up with best practices, making the workload more manageable and ensuring consistent service to veterans.

What is the difference between Va Claims Processor vs VA Claims Examiner?

AspectVa Claims ProcessorVA Claims Examiner
CredentialsHigh school diploma or equivalent; some roles may require additional certificationsHigh school diploma; often requires VA claims processing experience
Work EnvironmentOffice setting, processing claims, data entryOffice setting, reviewing and evaluating claims
Employer & IndustryDepartment of Veterans Affairs, government agencyDepartment of Veterans Affairs, government agency
Search & Comparison IntentYesYes

The main difference between a Va Claims Processor and a VA Claims Examiner lies in their responsibilities. Va Claims Processors primarily handle data entry and initial claim processing, while VA Claims Examiners review and evaluate claims for accuracy and completeness. Both roles require familiarity with VA policies and similar credentials, but Claims Examiners typically have more responsibility for decision-making. Understanding these distinctions helps job seekers find the right position within the VA claims process.

Is claims processing a stressful job?

Claims processing for VA claims processors can be stressful due to the need for accuracy, attention to detail, and meeting strict deadlines. The role often involves handling complex cases and managing high workloads, which can contribute to job-related stress. However, the level of stress varies depending on the work environment and individual coping skills.

What are popular job titles related to Va Claims Processor jobs in Tennessee?

For Va Claims Processor jobs in Tennessee, the most frequently searched job titles are:

What job categories do people searching Va Claims Processor jobs in Tennessee look for?

The top searched job categories for Va Claims Processor jobs in Tennessee are:

What cities in Tennessee are hiring for Va Claims Processor jobs?

Cities in Tennessee with the most Va Claims Processor job openings:

Va Claims Processor jobs near you
Infographic showing various Va Claims Processor job openings in Tennessee as of August 2026, with employment types broken down into 1% As Needed, 75% Full Time, 17% Part Time, 1% Temporary, 5% Contract, and 1% Nights. Highlights an 87% Physical, 3% Hybrid, and 10% Remote job distribution, with an average salary of $36,181 per year, or $17.4 per hour.

VA Claims Specialist II

Allsup, LLC

Nashville, TN • On-site

$35K - $45K/yr

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 15 days ago

Job description

About Allsup, LLC
Allsup LLC is a people-centered organization with a team of hundreds who are dedicated to helping people with disabilities lead lives that are as financially secure and healthy as possible. We enjoy working together to make a difference, get the job done, and find solutions for our customers.
You will enjoy a collaborative workplace, with rewarding results where your opinion matters. We have a great benefits package and paid time off program, with casual dress and a comfortable work environment. Many positions have no weekends, or minimal weekend work. You'll have a predictable work schedule, the potential to work from home, and enjoy an employee-centered work life and have fun.
Even better, you can develop your own knowledge and professional skills through a self-driven personal improvement approach to professional development. Our business takes complex federal programs and makes them easier for people to navigate-including SSDI, veteran's disability, return to work and Medicare. Drive your expertise and advancement with the support of your supervisor and our organization.
About the role
Serves as the primary point of contact for incoming inquiries for claimants pending in the Department of Veterans Affairs (VA) disability appeal process. Reviews claimant completed questionnaires as well as interviews claimants by telephone to complete various disability claim forms. Places outgoing calls to claimants when additional information or follow up as needed. Position involves heavy data entry and claimant education, with the objective of solving problems without escalation. Also responsible for providing the claimant insight into the VA process, explaining decisions and encouraging continued participation in the disability process. Performs work with minimal supervision.
What you'll do
Essential Job Functions:
  • Responds to customer inquiries, according to productivity and quality standards. Strives to return all voicemail, email and chat messages within contact center expectations.
  • Support the potential claimants through the appeal screening process and the schedules outbound calls for the VA representative.
  • Support claimants through the use of VA and Allsup generated questionnaires throughout entire process.
  • Understand and support sales process.
  • Accesses claimant's record on the system (past notes, completed fields, actions); interprets, gathers, and conveys information to the caller (claimant, VA and Board of Veterans Affairs).
  • Reviews claimant completed questionnaires and statements and follows up with claimant for additional information, if needed, prior to submitting forms to VA.
  • Interviews claimants by telephone to complete application, appeal, questionnaire and ancillary forms, ensuring appeal deadlines are met.
  • Place outgoing calls to gather information from claimants.
  • Accurately and fully records the claimant's description of the disability onset, medical condition, medical sources, functioning, and vocational history. Resolves discrepancies as necessary.
  • Strives to produce quality work that contains correct grammar, spelling, punctuation, and follows guidelines in "Allsup Style Guide".
  • Diligently pursues contact with the claimant and initiate emails and/or letters to the claimant to ensure every opportunity was taken to reach the claimant.
  • Demonstrates technical knowledge and application with respect to the VA disability process. Must have thorough knowledge of functions of all Allsup departments. Provides claimant insight to the process and program requirements.
  • Establishes, cultivates, and maintains a positive and professional relationship with the claimant, while utilizing call management skills.
  • Responds to claimant questions with courtesy, empathy, and professionalism. Demonstrates tact and diplomacy in handling problem solving situations with claimants, VA and employees.
  • Performs vital data entry in case management system. Accurately and thoroughly document talk notes of all conversations and actions.
  • Processes work in a timely and accurate manner.
  • Participates in the training and development of other specialists; shares information.
  • Maintains strict confidentiality of claimant information, procedural manuals, client/prospect lists, information on new business ventures, and other confidential Allsup information.
  • Obtains information regarding other services/programs that might be helpful to the claimant such as health insurance assistance, Medicare, state funded programs (welfare) and other local resources.
  • Mentor peers and support staff.
  • Assist in updating the training manual.
  • Assist with special projects.

Qualifications
  • Associate's degree or higher preferred with six months of customer service experience or appropriate Allsup experience
  • Professional oral/telephone communication skills
  • Superior organizational skills
  • High level of initiative
  • Excellent knowledge of Word and Excel

Benefits
  • Health, Dental, and Vision Insurance
  • 401(K) Matching
  • Short-Term and Long-Term Disability Insurance
  • Life Insurance
  • Paid Time Off
  • Paid Holidays
  • Flexible Spending and Health Savings Account
  • Tuition Reimbursement
  • Pet Insurance
  • Employee Assistance Program

DISCLAIMER
Tasks, duties, and responsibilities as listed in the job description are not exhaustive. The company may assign other tasks, duties and responsibilities with no prior notice.
Equal Opportunity Employer. ALL characteristics protected by federal, state, or local law.
The pay range for this role is:
35,360 - 45,000 USD per year (US)

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