The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize ...
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize ...
UX Designer
Novi, MI · On-site
... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...
UX Designer
Novi, MI · On-site
... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...
UX Designer
Detroit, MI · Hybrid
$60 - $65/hr
... program workflows. We're seeking a full-cycle UX professional who can leverage low- to high ... managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final ...
UX Designer
Detroit, MI · Hybrid
$60 - $65/hr
... program workflows. We're seeking a full-cycle UX professional who can leverage low- to high ... managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final ...
... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...
... management and execution of dealer facing parts marketing programs. We build customize Business ... As a User Experience Designer for NITS Solutions, you will ensure that software products are user ...
Designer- User Experience
Auburn Hills, MI · On-site
$100K - $130K/yr
XR UX/UI Designer Must Have Technical/Functional Skills • Strong UI/UX design experience for XR ... product managers) to deliver XR assets and UI according to requirements and drive successful ...
Designer- User Experience
Auburn Hills, MI · On-site
$100K - $130K/yr
XR UX/UI Designer Must Have Technical/Functional Skills • Strong UI/UX design experience for XR ... product managers) to deliver XR assets and UI according to requirements and drive successful ...
... Vendor Management Programs. Collabera recognizes true potential of human capital and provides ... User Experience Designer Duration: 5 month (may extend) Location: Philadelphia, PA and Bingham ...
... Vendor Management Programs. Collabera recognizes true potential of human capital and provides ... User Experience Designer Duration: 5 month (may extend) Location: Philadelphia, PA and Bingham ...
... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Title : Sr. User Experience (UX) Designer Location : Southfield, MI Duration : 6 month (contract to ...
... managed services and direct placement services to Global 2000 Corporations. Collabera is ranked ... Title : Sr. User Experience (UX) Designer Location : Southfield, MI Duration : 6 month (contract to ...
Work with design, research, program management, and product leaders on process for product development * Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team ...
Work with design, research, program management, and product leaders on process for product development * Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team ...
We offer a merit-based work-from-home program based on job responsibilities. After initial training ... Consulting with users, architects, project leaders, and management to resolve problems and suggest ...
We offer a merit-based work-from-home program based on job responsibilities. After initial training ... Consulting with users, architects, project leaders, and management to resolve problems and suggest ...
Work with design, research, program management, and product leaders on process for product development * Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team ...
Work with design, research, program management, and product leaders on process for product development * Play lead UX role across multiple products, guiding and mentoring multi-disciplinary UX team ...
User Experience Designer #1054704 * This role serves as the design leadership and primary design ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
Quick apply
User Experience Designer #1054704 * This role serves as the design leadership and primary design ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
User Experience Analyst
Lansing, MI · On-site
$118K/yr
We offer a merit-based work-from-home program based on job responsibilities. After initial training ... Consulting with users, architects, project leaders, and management to resolve problems and suggest ...
User Experience Analyst
Lansing, MI · On-site
$118K/yr
We offer a merit-based work-from-home program based on job responsibilities. After initial training ... Consulting with users, architects, project leaders, and management to resolve problems and suggest ...
UI/ UX Manager
$115K/yr
... UI Design Manager Location : Detroit, MI Duration : 4 months Interview Type : Phone face 2 face ... Proven experience developing and managing visual design guidelines and standards Proven experience ...
UI/ UX Manager
$115K/yr
... UI Design Manager Location : Detroit, MI Duration : 4 months Interview Type : Phone face 2 face ... Proven experience developing and managing visual design guidelines and standards Proven experience ...
Manage translators and localization specialists * Understand entire ecosystem of services including ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
Quick apply
Manage translators and localization specialists * Understand entire ecosystem of services including ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
UX Designer
$96K - $173K/yr
... UX design directly addressing value for the company. 1 year of experience with each of the ... discount program for employees and family members, and management leases Tuition assistance ...
UX Designer
$96K - $173K/yr
... UX design directly addressing value for the company. 1 year of experience with each of the ... discount program for employees and family members, and management leases Tuition assistance ...
Manage translators and localization specialists * Understand entire ecosystem of services including ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
Quick apply
Manage translators and localization specialists * Understand entire ecosystem of services including ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
UI/UX Analyst
East Lansing, MI · On-site
$110K/yr
Role: UI/UX Analyst Location: Lansing, MI (Locals Only) Interview Process: Vendor required to ... Manager for this role has asked you to provide a portfolio for your candidate that demonstrates ...
Quick apply
UI/UX Analyst
East Lansing, MI · On-site
$110K/yr
Role: UI/UX Analyst Location: Lansing, MI (Locals Only) Interview Process: Vendor required to ... Manager for this role has asked you to provide a portfolio for your candidate that demonstrates ...
User Experience Designer
Dearborn, MI · On-site
REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
Quick apply
User Experience Designer
Dearborn, MI · On-site
REQUIREMENTS MANAGEMENT: Identify and document Requirements. Review requirements to ensure that ... Personal Time Off (PTO) Program * Long Term Disability (100% paid) * Life Insurance (100% paid ...
... managed services and direct placement services to global 2000 corporations. For consultants and ... Portfolio of past UX/IA projects including task flows, site maps, wireframes, etc. required.
... managed services and direct placement services to global 2000 corporations. For consultants and ... Portfolio of past UX/IA projects including task flows, site maps, wireframes, etc. required.
UI/UX Analyst
$118K/yr
We are seeking a creative, design-focused UI/UX Analyst to establish the overall look, feel, and ... In-person interviews are highly preferred by the management team if possible.
UI/UX Analyst
$118K/yr
We are seeking a creative, design-focused UI/UX Analyst to establish the overall look, feel, and ... In-person interviews are highly preferred by the management team if possible.
Ux Program Manager information
See Michigan salary details
$33.6K - $42.9K
5% of jobs
$42.9K - $52.3K
6% of jobs
$52.3K - $61.7K
9% of jobs
$67.6K is the 25th percentile. Wages below this are outliers.
$61.7K - $71.1K
6% of jobs
$71.1K - $80.5K
5% of jobs
$80.5K - $89.9K
6% of jobs
$89.9K - $99.3K
5% of jobs
The median wage is $101.1K / yr.
$99.3K - $108.7K
31% of jobs
$109K is the 75th percentile. Wages above this are outliers.
$108.7K - $118.1K
7% of jobs
$118.1K - $127.5K
15% of jobs
$127.5K - $136.8K
3% of jobs
$33.6K
$93.7K
$136.8K
How much do ux program manager jobs pay per year?
As of Jun 15, 2026, the average yearly pay for ux program manager in Michigan is $93,662.00, according to ZipRecruiter salary data. Most workers in this role earn between $69,300.00 and $115,500.00 per year, depending on experience, location, and employer.
How does a UX Program Manager typically collaborate with design, research, and engineering teams?
A UX Program Manager acts as a bridge between UX designers, researchers, and engineering teams, ensuring alignment on project goals and timelines. They facilitate regular cross-functional meetings, manage project roadmaps, and help resolve any blockers that arise during the product development lifecycle. By coordinating priorities and resources, they enable teams to deliver cohesive and user-centered experiences while meeting business objectives. Strong communication and organizational skills are essential for balancing stakeholder needs and maintaining project momentum.
What are UX Program Managers?
UX Program Managers are professionals who coordinate and oversee user experience (UX) projects across teams to ensure seamless execution and alignment with business objectives. They bridge the gap between designers, researchers, engineers, and product managers by managing timelines, resources, and project goals. Their role focuses on strategic planning, stakeholder communication, and process optimization to deliver high-quality user experiences. UX Program Managers must possess strong organizational, communication, and leadership skills.
What is the difference between Ux Program Manager vs Ux Designer?
| Aspect | Ux Program Manager | Ux Designer |
|---|---|---|
| Credentials | Typically requires a bachelor’s or master’s in design, psychology, or related fields; often with project management certifications | Usually holds a degree in graphic design, interaction design, or related disciplines |
| Work Environment | Coordinates multiple projects, manages teams, and liaises with stakeholders across departments | Focuses on creating user interfaces, prototypes, and visual designs for specific products |
| Employer & Industry Usage | Common in tech companies, agencies, and large organizations managing multiple UX projects | Found in design agencies, product teams, and in-house design departments |
The Ux Program Manager oversees multiple UX projects, coordinating teams and stakeholders, while the Ux Designer focuses on creating user-centered designs and interfaces. Both roles are essential in the UX field but differ in scope and responsibilities.
What are the key skills and qualifications needed to thrive as a UX Program Manager, and why are they important?
To thrive as a UX Program Manager, you need expertise in user experience principles, project management, and cross-functional collaboration, often supported by a degree in design, HCI, or a related field. Familiarity with tools like Figma, Jira, and project management software, as well as certifications such as PMP or Agile, is typically expected. Exceptional communication, leadership, and problem-solving skills help you align diverse teams and drive user-centered initiatives. These competencies are crucial for delivering cohesive UX strategies and ensuring successful project outcomes across complex organizations.
Stellantis rating
7.4
Based on 124 frontline employees who took The Breakroom Quiz
17th of 44 rated automakers
Job description
Stellantis Mopar Service, Parts & Customer Care is seeking a highly skilled Customer Experience Program Manager to lead development and execution of a dealer service improvement program. This role is a key contributor within the Technical Service Organization and is responsible for driving measurable improvements in dealer service operations, Fixed First Visit (FFV), and overall customer satisfaction.
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive-level communication skills, and credibility within dealer fixed operations.
Duties Include:
Success in This Role:
Basic Qualifications:
Preferred Qualifications:
The Program Manager will leverage internal and external data sources, customer feedback, and dealer performance metrics to identify systemic issues impacting the customer experience, prioritize dealer intervention, and drive sustainable improvement through structured consulting engagements and action plans. This role requires strong analytical capability, executive-level communication skills, and credibility within dealer fixed operations.
Duties Include:
- Lead execution and continuous development of a dealer service improvement program, including metrics, dealer engagement approach, scoring methodology, and follow-up cadence.
- Utilize advanced analytics and data platforms (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot) to analyze data and measure dealer performance.
- Analyze internal and external customer survey results following Customer Pay and Warranty repair events to identify trends, drivers of dissatisfaction, and FFV gaps.
- Serve as the primary owner of dealer consulting engagements focused on service operations and customer experience outcomes.
- Coordinate with Field Operations, Business Centers, Warranty Administration, Training, and Technical Support teams to align improvement initiatives and resources.
- Develop and maintain dealer performance scorecards and dashboards to track progress and impact.
- Identify target dealers based on performance metrics and conduct in-depth dealer assessments to identify true root causes.
- Create dealer-specific, prioritized action plans with defined owners, KPIs, and 30/60/90-day milestones.
- Lead follow-up reviews to evaluate progress, validate improvement, and adjust action plans as needed.
- Prepare executive-level presentations summarizing dealer findings, trends, and program outcomes.
- Present data-driven insights and recommendations to internal leadership, Field Operations teams, and dealer management.
- Provide network-wide insights on systemic service, warranty, and technical gaps impacting customer satisfaction.
Success in This Role:
- Sustained improvement in Fixed First Visit (FFV) and customer satisfaction metrics across targeted dealers
- Improved warranty quality, reduced rework, and enhanced diagnostic accuracy
- Clear, measurable dealer action plans with consistent follow-through and accountability
- Strong collaboration across Mopar, Field Operations, and dealer leadership
- A scalable, datadriven program that delivers networkwide insight and longterm improvement
Basic Qualifications:
- Bachelor's degree
- Minimum 8 years of relevant work experience.
- Strong proficiency in Microsoft Office 365, including PowerPoint, Excel, and Copilot AI
- Demonstrated ability to analyze complex data sets and translate findings into actionable business strategies within data platforms such as (Snowflake, SAS Enterprise Guide, Palantir, Qualtrics XM, PowerBI, Qlik, JD Power Live, Microsoft Copilot)
- Proven experience in automotive dealer fixed operations (service, warranty, technical, or operations leadership)
- Excellent written and verbal communication skills; ability to influence at all organizational levels
- Ability to effectively engage with a broad range of dealership personnel and Stellantis field staff
- Willingness to travel as required for dealer engagement and on-site assessments
Preferred Qualifications:
- 2+ years of experience working with JD Power and/or internal OEM customer satisfaction surveys
- Experience using advanced analytics, text analytics, or AI-driven insight tools
- Prior experience in dealer consulting, operational excellence, quality improvement, or OEM field support roles
- Familiarity with warranty compliance processes and fixed-operations performance metrics
What Stellantis employees say
Pay
Benefits
Hours and flexibility
Workplace
Get the full story on Breakroom
About Stellantis
Sourced by ZipRecruiter