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Utilization Manager Jobs in Edmonton, AB (NOW HIRING)

VC3

Manager, Client Relationship Manager

Edmonton, AB · On-site

Responsible for the scheduling, time and utilization management of team members. * Leading and managing business initiative planning that may include business cases, data & financial analysis, risk ...

Brock Canada

Manager, Fleet

Nisku, AB

The Manager, Fleet will oversee the full vehicle lifecycle--from planning and procurement through maintenance, utilization, and disposal--while using data and strong commercial judgment to guide ...

Career Search

Plant Manager- ChamClad

Edmonton, AB · On-site

This role is responsible for maximizing operational efficiency, machine utilization, labor ... Manage direct labor, including staffing levels, overtime usage, and alignment with sales and ...

Career Search

Plant Manager- ChamClad

Edmonton, AB · On-site

This role is responsible for maximizing operational efficiency, machine utilization, labor ... Manage direct labor, including staffing levels, overtime usage, and alignment with sales and ...

CleanHarbors

Mobile Workforce Manager

Edmonton, AB · On-site

Analyze (relevant) market and forecast utilization and pricing, to market service offerings and ... Actively manage maintenance, inventory, tools and equipment to ensure availability as/when required.

New

Clean Harbors

Mobile Workforce Manager

Edmonton, AB

Analyze (relevant) market and forecast utilization and pricing, to market service offerings and ... Actively manage maintenance, inventory, tools and equipment to ensure availability as/when required.

New

Alsco Canada Corporation

Production Manager

Edmonton, AB · On-site

CA$80K - CA$100K/yr

The Production Manager will lead staff, enforce production standards, and work cross-functionally ... labour utilization, production efficiency and departmental costs. * Lead, train and supervise ...

Alsco Inc

Production Manager

Edmonton, AB · On-site

CA$80K - CA$100K/yr

The Production Manager will lead staff, enforce production standards, and work cross-functionally ... labour utilization, production efficiency and departmental costs. * Lead, train and supervise ...

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All JobsUtilization JobsUtilization Manager JobsUtilization Manager Jobs in Edmonton, AB

Utilization Manager information

What is a utilization manager?

A utilization manager works in the insurance industry to analyze health care needs in medical cases and determine further patient care. In this career, your job duties include conducting interviews to determine what services you register for and cutting down on unnecessary costs. You may review medical records and compile documentation to improve care and report your findings. Skills in management, customer service, and health care services are vital in this career. Job experience in nursing is a benefit when applying for utilization manager positions. Additional qualifications include a bachelor’s degree and medical case management certificate.

What are the key skills and qualifications needed to thrive as a utilization manager?

To thrive as a Utilization Manager, you need a solid background in healthcare management, case review, and knowledge of insurance regulations, often supported by a degree in nursing, healthcare administration, or a related field. Familiarity with utilization management software, electronic health records (EHRs), and certification such as Certified Case Manager (CCM) are typically required. Strong analytical thinking, communication, and negotiation skills help Utilization Managers effectively coordinate care and collaborate with providers. These skills ensure appropriate resource use, regulatory compliance, and optimal patient outcomes within healthcare organizations.

What are some common challenges faced by utilization managers, and how can they be addressed?

Utilization Managers often face challenges such as balancing cost containment with patient care quality, navigating complex insurance policies, and managing high caseloads. To address these, effective communication with healthcare providers and payers is essential, as is staying current with regulatory requirements and best practices. Building strong relationships within interdisciplinary teams and leveraging data analytics tools can also help Utilization Managers make informed decisions and improve workflow efficiency.

What is the difference between Utilization Manager vs Utilization Coordinator?

AspectUtilization ManagerUtilization Coordinator
CertificationsOften requires healthcare or case management certificationsMay have similar certifications but less emphasis on management
Work EnvironmentTypically in healthcare organizations, overseeing utilization review processesSupports daily operations, assisting with case documentation and scheduling
Employer & Industry UsageCommon in healthcare, insurance, and managed care companiesFound in similar settings, often working under Utilization Managers

In summary, a Utilization Manager generally has broader responsibilities, overseeing utilization review and resource allocation, while a Utilization Coordinator focuses on supporting daily tasks and documentation. Both roles are integral in healthcare settings but differ in scope and level of responsibility.

More about Utilization Manager jobs

What job categories do people searching Utilization Manager jobs in Edmonton, AB look for?

The top searched job categories for Utilization Manager jobs in Edmonton, AB are:

Utilization Manager jobs near you
Infographic showing various Utilization Manager job openings in Edmonton, AB as of August 2026, with employment types broken down into 84% Full Time, 15% Part Time, and 1% Contract. Highlights an 80% Physical, 2% Hybrid, and 18% Remote job distribution.

Manager, Client Relationship Manager

VC3

Edmonton, AB • On-site

Full-time

Re-posted 28 days ago

Job description

Description
Leveraging our standard technologies and process, coupled with our people and corporate structure, we deliver a unique end result for our clients.  Our clients will experience increased employee productivity, predictability in capital and operating expenditures, reduced downtime and risk, improved employee morale, reduced lost revenue and enhanced business agility.
 
The Manager, Client Relationship Managers must be able to deliver effective leadership, strategy, follow-up and direction that aligns with the overall goals of the organization.
 
The Manager, Client Relationship Managers will work directly with the client team and VC3’s technical teams to ensure the smooth and successful delivery of technical services – service desk, project work, proactive maintenance, procurement, training, and ongoing support.  
 
To deliver an exceptional result, you will need to stay abreast across service delivery, technology upgrade cycles, and project schedules as well as current and future client needs.  We are a data driven company and analysis for decision making and overall strategy is ongoing.  
 
Culture is an integral part of working at VC3. Our company values represent the most important values, the ones we live by: 
Passionately Curious
We challenge the status quo seek continual improvement and are constantly learning.
Go Beyond
We show our care through positively impacting others through our actions properly communicating expectations, and executing them consistently
Serve as One
Together we are greater than the sum of our individuals, and that teamwork is essential to success
Own It
We have the courage to do what’s right, resolve to take responsibility, and the grit to cross the finish line
 
Our Noble Promise - “Developing Growth Minded People” – This is the driving force behind our values and why we do what we do.

Key Responsibilities
  • Perform staff reviews, coaching, performance accountability, manage headcount, hiring and overall HR management for your team.  
  • Build a culture of continuous improvement via feedback, coaching and staff development.
  • Ensure team members lead regular check-in meetings with the client, covering client satisfaction, issue trending, ongoing/upcoming projects, system performance, change management, and potential technical improvements.
  • Assist team with development and delivery of high value client reporting and communication.
  • Train your team on managing day to day client requests, such as invoice questions, client concerns, and escalations.
  • Help your team understand the planning, schedule, scope, and budget cycles for project implementations.  
  • Coach team to understand their client Roadmaps, Budgets, and Annual Planning, so that we can help clients achieve technology objectives and meet required standards by obtaining the correct technical solutions.
  • Facilitate communication, cooperation, and continual improvement with other departments to ensure we provide an exceptional client experience.
  • Work with the team to ensure accurate and timely submission and payment of invoices.
  • Ensure that workflows and procedures are being followed.  
  • Ensure objectives are clear, that progress is tracked, and that results are reviewed; instill a culture of high performance.
  • Ensure quality administrative results from your team.  For example, real-time time entry, timely submission of timesheets and expenses, frequent and business appropriate client communications, and overall professionalism 
  • Act as an escalation point for critical client issues, communicate and manage communication with clients and internally as required.
  • Proactive issue trending and data reporting for the improvement of key metrics.
  • Communicate with all parties in a constructive manner to guarantee client expectations are met.
  • Responsible for the scheduling, time and utilization management of team members.  
  • Leading and managing business initiative planning that may include business cases, data & financial analysis, risk assessments, cost/benefit analysis, and feasibility studies.
  • Develop, implement, and effectively maintain processes, standards, guidelines and procedures within the department. Ensure this documentation is followed by all and is posted in an area accessible to team members and other departments that may need it.
  • Take ownership of major incidents, ensuring coordination of resolving parties, effective communication to stakeholders, and post incident reviews.  
  • Liaise with internal and external resources to provide detailed analysis of the operations and opportunities for improvement to meet SLA's and internal efficiencies.
  • Maintain a deep knowledge of technology products and services applicable to the client base, including hardware, software and VC3 services.

Additional Responsibilities:
  • Build relationships with clients and team members and serve as a trusted point of contact.
  • Provide timely responses and guidance to client and internal requests.
  • Maintain accurate and up to date documentation.
  • Maintain accurate and real time up to date timesheets.
  • Attend, present training & lead team meetings as required.
  • Assist CRMs with continuous improvement initiatives.
  • Be a leader within the company, attending staff events, participating in meetings, encouraging a positive morale and holding all employees accountable.  Set the example to follow for client service

Skills, Knowledge & Expertise
  • Relationship Building: Must demonstrate the ability to build and manage relationships with clients (internal and external) through consistent and proactive communications.  This is most effective by acting responsive and being reliable to client needs.
  • Collaboration: You will need to network throughout the organization to pull in the appropriate resources to address the customer’s needs throughout their lifecycle.
  • Business Analysis:  You must be able to identify and assess a client’s business goals, needs and perceptions. By performing analysis on that information and working with various teams within VC3, this information is transformed in to winning solutions for the client.
  • Data Analysis:  You must have the necessary experience and knowledge in order to assess the internal performance. These metrics will include analysis of Key Performance Indicators that define client use, like costs, risks and profit. The ability to assess a client’s use of VC3 services is also key in identifying long running issues or trends. 
  • 3 years + technical experience is required.
  • 3 years + in progressively responsible Management roles.
  • ITIL Foundations certification is required, ITIL Practitioner or above desired, Microsoft MCP or above required, equivalents i.e. CIPS ISP, ITCP or Management Diploma.
  • Strong organizational, time management, presentation and customer service skills.
  • The ability to prioritize multiple issues or initiatives simultaneously is expected.