Utility Operations Specialist Jobs (NOW HIRING)

MARS Solutions Group is looking for an experienced Operations Specialist located in Chicago, IL. Our client is a Utility and Natural gas industry Leader looking for high-quality talent to make a difference. They are known to respect a traditional work week and often extend contracts for added job security and stability

Position Summary

We are seeking an experienced Operations Specialist to support utility operations by coordinating field activities, assisting with emergency response, supporting construction projects, and maintaining operational systems. This role serves as a key liaison between office staff, field personnel, contractors, and customers to ensure work is completed safely, efficiently, and on schedule.

The ideal candidate has previous field operations experience within the utility, construction, or infrastructure industry and is comfortable working in office, field, and dispatch environments.

Responsibilities

Coordinate daily operational activities to support utility field operations and infrastructure projects.

Assist with emergency response activities by coordinating field resources and communicating with internal teams.

Schedule field crews, contractors, inspections, and work assignments.

Maintain and update operational databases, work management systems, and customer information.

Process work orders, permits, and other required documentation.

Perform accurate data entry and maintain project records.

Communicate with customers, contractors, and field personnel to provide project updates and resolve operational issues.

Collect and document field information to support project tracking and reporting.

Monitor project progress and provide administrative support for construction and maintenance activities.

Support dispatch operations, including responding to urgent operational needs and coordinating field personnel.

Complete multiple assignments while maintaining a high level of accuracy and organization.

Follow company safety policies and operational procedures.

Required Qualifications

High School Diploma, GED, or equivalent.

Previous field experience in utility operations, construction, infrastructure, public works, or a related industry.

Valid driver's license with a satisfactory driving record.

Strong organizational and time management skills.

Excellent verbal and written communication skills.

Ability to prioritize multiple tasks in a fast-paced environment.

Proficiency with Microsoft Office and computer-based work management systems.

Ability to work independently with minimal supervision.

Preferred Qualifications

Experience supporting utility operations, field services, construction, or infrastructure projects.

Experience coordinating field crews, contractors, or service technicians.

Familiarity with work order management, dispatch systems, scheduling software, or permit processing.

Experience with customer service in an operational or field support environment.

Knowledge of utility, construction, or public infrastructure operations is a plus.

Work Environment

This position may involve a combination of office, field, and dispatch responsibilities depending on business needs. Candidates should be comfortable working in a dynamic environment that supports field operations and emergency response activities. Some assignments may require occasional evening, weekend, or holiday support.

Ideal Candidate

The successful candidate is highly organized, detail-oriented, and thrives in a fast-paced operational environment. They possess strong communication skills, enjoy coordinating multiple priorities, and have practical experience supporting field operations, utility services, or construction projects while maintaining a strong commitment to safety and customer service.

Additional Details:

Duration: 12 Months with possibility of extension

Location:  Chicago, IL 60632

Shift hours: Mon – Fri; 08 to 05  

About MARS Solutions Group:

MARS Solutions Group provides a range of opportunities for meaningful work by understanding that employment fit is a combination of people, process, and technology. We leverage our experienced and compassionate team to bring humanity to matching you with the right advanced technology role, and stay connected with you to help you attain your professional goals.