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Utility Account Representatives Jobs (NOW HIRING)

City of Katy

Customer Service Receptionist

Katy, TX · On-site

$19.75 - $24.69/hr

... Representative for the Utility Billing department to join our team. This position is an important point of contact between the City and its residents. You will help customers with utility accounts ...

City of Katy

Customer Service Receptionist

Katy, TX · On-site

$13.75 - $18/hr

... Representative for the Utility Billing department to join our team. This position is an important point of contact between the City and its residents. You will help customers with utility accounts ...

CBRE Group, Inc.

$175K/yr

Utility Engagement & Coordination Serve as the day-to-day technical liaison with utility account ... Experience supporting occupier services or tenant representation transactions with a utility or ...

City of Katy

Customer Service Receptionist

Katy, TX · On-site

$19.75 - $24.69/hr

... Representative for the Utility Billing department to join our team.This position is an important point of contact between the City and its residents. You will help customers with utility accounts ...

Benderson

Billing Analyst

Buffalo, NY · On-site

$23 - $27/hr

Communicate with property management, accounts payable, accounts receivable, account reps and insurance personnel regarding agreements and seeking of information on utility questions. Pay Range: $23 ...

Bolo AI

Strategic Account Executive

Houston, TX · On-site

These are the sectors the world depends on: energy, utilities, manufacturing, and industrial ... Represent Bolo AI at industry events including OTC, ADIPEC, DistribuTECH, etc. * Feed field ...

Bolo AI

Strategic Account Executive

Houston, TX · On-site

These are the sectors the world depends on: energy, utilities, manufacturing, and industrial ... Represent Bolo AI at industry events including OTC, ADIPEC, DistribuTECH, etc. * Feed field ...

City of Cocoa

Customer Service Representative

Cocoa, FL · On-site

$19.71/hr

Open, close, or transfer utility accounts at the request of customer. Reviews and verifies customer ... public and representatives of other agencies toward the accomplishment of assigned projects.

Rksupply

Inside Account Rep

Denver, CO · On-site

$65K - $75K/yr

Inside Account Rep# Inside Account RepRK Denver - Denver, CO 80216## OverviewSalary Range$65,000.00 ... Demonstrates the functions and utility of products or services to customers based on their needs.

RK Supply

Inside Account Rep

Greeley, CO · On-site

$65K - $75K/yr

Inside Account Rep# Inside Account RepRK Greeley - Greeley, CO 80631## OverviewSalary Range$65,000 ... Demonstrates the functions and utility of products or services to customers based on their needs.

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Utility Account Representatives information

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$26K

$56.4K

$92K

How much do utility account representatives jobs pay per year?

As of Sep 10, 2026, the average yearly pay for utility account representatives in the United States is $56,411.00, according to ZipRecruiter salary data. Most workers in this role earn between $40,000.00 and $70,500.00 per year, depending on experience, location, and employer.

What are popular job titles related to Utility Account Representatives jobs?

For Utility Account Representatives jobs, the most frequently searched job titles are:

Infographic showing various Utility Account Representatives job openings in the United States as of August 2026, with employment types broken down into 87% Full Time, 9% Part Time, and 4% Contract. Highlights an 88% Physical, 3% Hybrid, and 9% Remote job distribution, with an average salary of $56,411 per year, or $27.1 per hour.

Customer Service Receptionist

Katy, TX • On-site

City of Katy
Public Administration • 51 - 200 employees
Learn more about City of Katyexternal

$19.75 - $24.69/hr

Full-time

Posted 8 days ago

Job description

Customer Service Representative
City of Katy, Texas
Serve Your Community. Make a Difference.
The City of Katy is looking for a friendly, dependable, and detail-oriented Customer Service Representative for the Utility Billing department to join our team.
This position is an important point of contact between the City and its residents. You will help customers with utility accounts, payments, billing questions, water service, garbage and recycling concerns, and other community needs. If you enjoy helping people, solving problems, and working in a professional team environment, we encourage you to apply!
Why Join the City of Katy?
As a member of the City of Katy team, you will have the opportunity to:
  • Make a direct and positive impact on the residents and businesses we serve.
  • Build relationships with members of the community.
  • Develop valuable customer service, administrative, and utility billing skills.
  • Work alongside dedicated professionals committed to serving Katy.
  • Be part of an organization that values professionalism, teamwork, accountability, and excellent customer service.
About the Position
The Utility Billing & Customer Service Representative provides customer service in person and by telephone while performing a variety of clerical, administrative, and financial duties.
The successful candidate will be responsible for processing utility payments, maintaining customer accounts, answering questions, entering data, maintaining records, handling cash, and supporting the City's Utility Billing and Water operations.
What You'll Do
Your day-to-day responsibilities may include:
  • Serve Customers: Answer telephone calls, greet visitors, provide information, and direct customers to the appropriate department or resource.
  • Process Payments: Collect and post daily water payments, balance cash drawers, and assist with daily deposits.
  • Manage Utility Accounts: Assist customers with billing, water consumption, garbage, and recycling questions.
  • Process Service Requests: Handle new utility service applications, disconnect requests, billing address changes, and related account updates.
  • Maintain Accurate Records: Scan documents, enter information into computerized systems, and maintain accurate customer records while protecting confidential information.
  • Support Water Operations: Generate service orders for meter reading verification and assist with inquiries involving malfunctioning or leaking meters.
  • Coordinate Garbage & Recycling Services: Communicate with service contractors regarding new customers, replacement carts, missed services, and related concerns.
  • Support Delinquent Account Processing: Prepare delinquent bills and late notices and assist with the utility account cut-off process.
  • Process Customer Deposits: Prepare deposit refund checks for closed accounts with credit balances.
  • Support Electronic Billing: Update bank draft information and assist with e-bill preparation, printing, and mailing.
  • Provide General Office Support: Receive packages, sort and distribute mail, prepare outgoing mail, order office supplies, and perform other administrative duties.
  • Provide Notary Services: May notarize documents as authorized.
  • Work as Part of the Team: Perform other duties as assigned or required.
What We're Looking For
We are seeking a candidate who is:
  • Customer-service oriented and enjoys helping others.
  • Professional, courteous, and approachable.
  • Organized and able to manage multiple priorities.
  • Detail-oriented and accurate when handling financial and customer information.
  • Comfortable working with computers and standard office equipment.
  • Able to communicate effectively with customers, coworkers, supervisors, and other City departments.
  • Able to maintain confidentiality and exercise sound judgment.
  • Comfortable handling and balancing cash.
Minimum Qualifications
Education & Experience
  • High school diploma or equivalent required.
  • Two (2) years of customer service or clerical experience preferred.
  • An equivalent combination of education, training, and experience may be considered.
  • Bilingual English/Spanish skills are preferred.
Knowledge & Skills
Knowledge of:
  • Department policies and procedures.
  • General office procedures.
  • Data entry practices and procedures.
  • Basic bookkeeping methods and practices.
  • Cash handling and reconciliation procedures.

Skill in:
  • Providing excellent customer service.
  • Communicating clearly and professionally, both verbally and in writing.
  • Establishing and maintaining effective working relationships.
  • Operating computers, telephones, and standard office equipment.
  • Managing and balancing a cash drawer.
  • Maintaining accurate records and entering information into computerized systems.
  • Handling confidential information appropriately.
License & Certification Requirements
  • A valid State of Texas driver's license may be required.
Work Environment
Work is primarily performed in a standard office environment with regular interaction with members of the public.
Reasonable accommodations will be made as required for qualified individuals with disabilities.
Essential Critical Infrastructure Position
For purposes of business continuity, employees in this position are considered Essential Critical Infrastructure Workers, as defined by the Cybersecurity and Infrastructure Security Agency (CISA).
Equal Employment Opportunity
The City of Katy is committed to compliance with the Americans with Disabilities Act and Amendments Act (ADAAA) and is an Equal Opportunity Employer.
The City provides equal employment opportunities to all qualified applicants and employees in accordance with applicable federal, state, and local laws.
Join Our Team
If you are passionate about serving your community, enjoy working with people, and take pride in providing accurate and dependable service, we invite you to apply and become part of the City of Katy team.
This job description is intended to describe the general nature and level of work performed by employees in this classification. It is not an employment agreement and does not constitute a comprehensive listing of all duties, responsibilities, qualifications, or working conditions associated with the position. Duties and responsibilities are subject to change at any time by the employer.

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