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Utility Account Manager Jobs in Tennessee (NOW HIRING)

... Account Manager, this is a true hunter/grower role responsible for leading growth across the region ... districts, public utilities, university systems, and military installations, alongside ...

NATIONAL ACCOUNT MANAGER - UTILITY VEGETATION MANAGEMENT (UVM) The National Account Manager (UVM) for Federal and Emergency Response contracts is responsible for driving revenue growth, strengthening ...

SENIOR ACCOUNTANT

Columbia, TN · On-site

$67K - $84K/yr

... general ledger management, journal entry preparation, and account reconciliation. An ideal ... Prior general utility industry experience will be considered with demonstrated understanding of ...

Perform assignments under the direction of the Utilities Group Manager and assists as needed ... Flexible Spending Account * and More #LI-MK1 Pay Transparency The base salary range for this role ...

Perform assignments under the direction of the Utilities Group Manager and assists as needed ... Flexible Spending Account * and More #LI-MK1 Pay Transparency The base salary range for this role ...

... plant manager or other designated personnel * Performing daily pre/post-shift inspections on ... Health Care Reimbursement Account * Dependent Care Reimbursement Account * Wellness Programs

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

Utility Worker

Johnson City, TN · On-site

$12 - $15/hr

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

Utility Worker

Nashville, TN · On-site

$16.25 - $21.30/hr

These responsibilities may differ among accounts, depending on business necessities and client ... We do this by providing food service, catering, facilities management, and other integrated ...

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Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Tennessee are hiring for Utility Account Manager jobs?

Cities in Tennessee with the most Utility Account Manager job openings:

Institutional Account Manager

La Vergne, TN • On-site

Lonestar Electric Supply
Wholesale • 201 - 500 employees

Full-time

Medical, Dental, Vision, Life, Retirement, PTO

Posted 18 days ago


Lonestar Electric Supply rating

7.9

Company rating: 7.9 out of 10

Based on 11 frontline employees who took The Breakroom Quiz


Job description

Description:


VETERANS ARE ENCOURAGED TO APPLY


Lonestar Electric Supply and its subsidiaries are looking for an Institutional Account Manager, this is a true hunter/grower role responsible for leading growth across the region's public-sector and institutional markets. This position builds and owns a pipeline spanning municipalities, counties, state agencies, school districts, public utilities, university systems, and military installations, alongside institutional accounts such as hospitals, health systems, and higher education campuses. Success in this role requires fluency in how government and institutional buyers procure — navigating cooperative purchasing programs, responding to formal bid specifications, and managing the RFP/RFQ process from first contact through contract award. Reporting into regional leadership, this role works in close partnership with inside sales, project management, and operations to ensure every win is delivered with the speed and reliability Lonestar is known for. The ideal candidate will be organized, communicative, and aligned with our passion to MAKE IT HAPPEN.


Responsibilities

  • Develop and manage a strong pipeline of government and institutional sales opportunities from prospecting through contract award. 
  • Build strategic relationships with public sector entities, educational institutions, healthcare organizations, utilities, and military facilities. 
  • Establish trusted partnerships with key decision-makers, including procurement, facilities, engineering, project management, and executive leadership. 
  • Identify and track projects, prepare competitive quotes, and submit compliant bids to secure new business. 
  • Utilize cooperative purchasing programs on a national, regional and local level (e.g., Sourcewell, OMNIA, NASPO, TIPS, GSA) to streamline procurement and accelerate sales. 
  • Collaborate with internal teams to ensure successful quoting, order execution, and project delivery. 
  • Represent the company at industry events, trade shows, and public sector networking opportunities to drive brand awareness and business growth. 
  • Maintain accurate CRM records, pipeline management, forecasting, and performance reporting. 
  • Achieve and exceed regional revenue objectives for government and institutional accounts.

Requirements

  • Bachelor's degree in Business, Engineering, Construction Management, or a related field preferred; equivalent professional experience will be considered.
  • 5+ years of B2B sales experience in electrical distribution or a related industry, with a proven track record selling to government, institutional, or public-sector accounts. 
  • Experience preparing and responding to RFPs, RFQs, bid specifications, and other formal procurement opportunities. 
  • Established network within construction, facilities management, government, healthcare, higher education, school district, municipal, utility, or other institutional markets. 
  • Strong knowledge of public procurement processes, cooperative purchasing contracts (e.g., Sourcewell, OMNIA, NASPO, TIPS, GSA), and government bidding procedures. 
  • Excellent relationship-building, communication, and negotiation skills with the ability to influence stakeholders at all organizational levels. 
  • Self-motivated and results-driven, with the ability to thrive in a fast-paced, entrepreneurial environment. 

Physical Requirements

  • Ability to travel approximately 50-75% of the time locally throughout the assigned territory on a regular basis, including driving to customer sites, job sites, and industry events. 
  • Lifting up to 25 lbs. may be required infrequently. 
  • Constantly operates a computer and other office productivity machinery, 

Benefits

  • Competitive base salary plus uncapped commission tied directly to results.
  • Medical, dental, life and vision insurance
  • 401(k) Retirement Plan and Match
  • Paid Time Off 
  • Specified Holiday Pay


Disclaimer

This job description is a general outline of the day-to-day duties to be expected and may not cover all job responsibilities that may be assigned by management. 


Lonestar Electric Supply is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age or other legally protected status.


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