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Utility Account Manager Jobs in Ohio (NOW HIRING)

OH · On-site

Create and implement sales strategies for utility solutions and services, ensuring customers ... manage accounts effectively.Develop compelling presentations and proposals tailored to customer ...

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. Account Manager Job Summary: Are you a driven and ...

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services impacting our local and broader communities. Account Manager Job Summary: Are you a driven and ...

This role focuses on supporting data centers, utility providers, and large corporate accounts by ... The Strategic Account Manager will identify new opportunities, expand existing accounts, and ...

NATIONAL ACCOUNT MANAGER - UTILITY VEGETATION MANAGEMENT (UVM) The National Account Manager (UVM) for Federal and Emergency Response contracts is responsible for driving revenue growth, strengthening ...

Strategic Accounts Coordinator II - Utility

Mentor, OH · On-site

$18 - $23.25/hr

Irby Utilities is uniquely positioned to provide dynamic solutions to essential utility services ... Communicate regularly and proactively with major customers and account managers to solicit orders ...

Lead risk management and escalation resolution. Strategic Leadership * Develop and execute account plans aligned with North American utility trends and regulatory frameworks. * Influence internal ...

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Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Ohio are hiring for Utility Account Manager jobs?

Cities in Ohio with the most Utility Account Manager job openings:

Client Account Sales Lead

Columbus, OH • On-site

Other

Posted 8 days ago


Job description

Client Account Sales Lead – Public Utilities

Company: Diversified Technology, Inc. (DTI)
Location: Columbus, OH / Surrounding Region Preferred
Travel: Frequent travel to Columbus required

The Opportunity

Diversified Technology, Inc. (DTI) is seeking an experienced Client Account Sales Lead – Public Utilities to grow and expand strategic client relationships within our regulated utility portfolio.

This is a high-impact, client-facing growth role for a proven technology consulting sales and account leader who knows how to turn an established client relationship into new business. The successful candidate will build executive relationships, identify account whitespace, expand into new business units and technology areas, and convert client needs into new projects, requisitions, consulting engagements, and SOWs.

We are looking for a relationship-driven hunter/farmer with direct public utility sales experience—someone equally comfortable developing executive relationships, navigating procurement, working with strategic partners, and closing new business.

Key Responsibilities

  • Protect and grow existing strategic public utility accounts while generating net-new revenue.
  • Build relationships with Directors, VPs, executive sponsors, procurement leaders, technology executives, and business-unit leadership.
  • Identify account whitespace and expand DTI into new business units, technology towers, and consulting services.
  • Sell technology consulting and professional services across ERP, EAM, CRM/CIS, cloud, systems integration, data and analytics, PMO, QA/testing, application services, and technology staffing.
  • Lead opportunity discovery, qualification, presentations, proposals, RFP responses, SOW development, pricing, negotiations, and closing.
  • Develop strategic account plans and map key stakeholders, programs, partners, technology environments, and expansion opportunities.
  • Navigate complex enterprise procurement, contractual, and commercial processes.
  • Collaborate effectively with global systems integrators, consulting partners, and technology/software vendors.
  • Maintain accurate pipeline, account intelligence, activity, and forecasting in Salesforce.
  • Establish and grow executive-to-executive relationships between DTI leadership and strategic clients.

Required Qualifications

  • 8–10+ years of enterprise technology consulting sales, strategic account management, or business development experience.
  • Direct experience selling into regulated electric, gas, water, or multi-service public utilities.
  • Demonstrated success growing an existing utility account beyond the initial project or program into new business units, technology areas, or service offerings.
  • Proven ability to build relationships at the Director, VP, and executive/C-suite level.
  • Experience selling consulting, professional services, systems integration, technology implementation, managed/support services, and/or technology staffing.
  • Strong understanding of large-scale utility transformation and enterprise technology initiatives.
  • Experience navigating complex procurement organizations and enterprise sales cycles.
  • Strong opportunity development, negotiation, presentation, pipeline management, forecasting, and closing skills.
  • Experience working with global systems integrators and technology partners.
  • Salesforce or comparable CRM experience.
  • Ability to travel frequently to Columbus, Ohio. Candidates located in Columbus or the surrounding region are strongly preferred.

Who We Want

We are looking for someone who sees an established client relationship and immediately asks:

“Where else can we create value?”

You should know how to protect existing business while actively developing new relationships, uncovering opportunities, and turning account whitespace into measurable revenue.

If you have successfully grown strategic accounts within the regulated public utility industry and want an opportunity to directly influence DTI's growth strategy, we want to hear from you.

Use the below to post on their LinkedIn pages

🚨 WE’RE HIRING: CLIENT ACCOUNT SALES LEAD – PUBLIC UTILITIES ⚡

DTI is looking for a proven Public Utility Sales & Account Leader who knows how to take an established client relationship and turn it into significant NET-NEW GROWTH. 🚀

📍 Columbus, OH / surrounding region strongly preferred
✈️ Frequent Columbus client engagement required

🎯 We’re looking for someone who can:
⚡ Sell technology consulting & professional services into regulated public utilities
⚡ Build trusted relationships with Directors, VPs & executive leadership
⚡ Identify account whitespace and expand into new business units & technology towers
⚡ Navigate complex procurement environments and strategic SI partnerships
⚡ Turn relationships into requisitions, projects & SOWs
⚡ Protect existing business while aggressively driving net-new revenue

This is a hunter/farmer role for someone who looks at a strong client relationship and immediately asks:

🔥 “Where else can we create value?”

If you’ve successfully grown major public utility accounts and are ready to help shape DTI’s next stage of growth, we want to talk to you!