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Utility Account Manager Jobs in Colorado (NOW HIRING)

Esri

GIS Account Manager - Utilities, Telecom, Rail

Denver, CO · On-site

$86K - $116K/yr

Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet ...

ASPEN VACATIONS

Accounting Manager

Aspen, CO · On-site

... utility account information, and accurately recording and maintaining this information across company systems and the CRM. * Oversee reservation payment schedules and invoice accuracy; follow up on ...

Esri

GIS Account Manager - Utilities, Telecom, Rail

Denver, CO · On-site

$86K - $116K/yr

Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet ...

Socket.dev

Accounting Manager

Aspen, CO · On-site

... utility account information, and accurately recording and maintaining this information across company systems and the CRM. * Oversee reservation payment schedules and invoice accuracy; follow up on ...

ASPEN VACATIONS

Accounting Manager

Aspen, CO · On-site

... and utility account information, and accurately recording and maintaining this information across company systems and the CRM. • Oversee reservation payment schedules and invoice accuracy ...

Aspen Vacations

Accounting Manager

Aspen, CO · On-site

... utility account information, and accurately recording and maintaining this information across company systems and the CRM. * Oversee reservation payment schedules and invoice accuracy; follow up on ...

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All JobsUtility Account JobsUtility Account Manager JobsUtility Account Manager Jobs in Colorado

Utility Account Manager information

What are the key skills and qualifications needed to thrive as a utility account manager?

To thrive as a Utility Account Manager, you need a solid understanding of utility services, account management, and energy industry regulations, typically backed by a degree in business, engineering, or a related field. Familiarity with CRM software, utility billing systems, and data analysis tools is commonly required. Exceptional communication, problem-solving, and relationship-building skills help you manage client needs and resolve issues effectively. These abilities are crucial for maintaining high customer satisfaction, ensuring regulatory compliance, and driving business growth in a competitive utility sector.

What are some common challenges faced by utility account managers, and how are they typically addressed?

Utility Account Managers often encounter challenges such as balancing the needs of multiple large clients, navigating complex utility rate structures, and staying updated on regulatory changes. To address these, they prioritize effective communication, leverage specialized software to manage accounts, and participate in ongoing industry training. Collaboration with internal teams—such as billing, engineering, and customer service—is also key to resolving client issues efficiently and maintaining strong relationships.

What is the difference between Utility Account Manager vs Utility Customer Service Representative?

AspectUtility Account ManagerUtility Customer Service Representative
CredentialsRelevant certifications, experience in account managementCustomer service training, basic industry knowledge
Work EnvironmentOffice-based, client-facing, some field visitsCall centers, customer support centers
Employer & Industry UsageUtility companies, energy providersUtility companies, customer support departments
Search & Comparison IntentUnderstanding account management roles, career infoCustomer service roles, entry-level positions

The Utility Account Manager typically handles client accounts, manages billing issues, and develops customer relationships, requiring specific certifications and experience. In contrast, the Utility Customer Service Representative focuses on assisting customers with inquiries and resolving issues via phone or in person. Both roles are essential in utility companies but differ in responsibilities, credentials, and work environment.

What does a utility account manager do?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often use customer management software and need strong communication and problem-solving skills to address client needs and coordinate with technical teams. The role may require knowledge of utility regulations and certifications depending on the region.

What is the role of a utility account manager?

A utility account manager oversees customer accounts for utility companies, ensuring accurate billing, resolving service issues, and maintaining customer relationships. They often analyze usage data, coordinate with technical teams, and may use customer management software to support service delivery.

What cities in Colorado are hiring for Utility Account Manager jobs?

Cities in Colorado with the most Utility Account Manager job openings:

Utility Account Manager jobs near you

GIS Account Manager - Utilities, Telecom, Rail

Denver, CO • On-site

NextGenEnergyJobs
See more jobs at NextGenEnergyJobsexternal

$86K - $116K/yr

Other

Medical, Dental, Vision, Life, Retirement, PTO

Posted 9 days ago

Key responsibilities

  • Build relationships with customers and develop location strategies for organizations.

  • Understand customer needs, industry knowledge, and business drivers to identify solutions.

  • Execute account management and sales processes, supporting visual storytelling to propose solutions.

Job description

We invite you to bring your experience and passion for Infrastructure coupled with an understanding of applying geospatial technology to become an integral part of Esri’s Infrastructure account team.

Key Responsibilities
  • Build relationships. Prospect, develop, and implement location strategies for organizations. Maintain a healthy pipeline of business growth opportunities for new and existing customers. Leverage social media and other avenues to build your professional network. Participate and present at trade shows, workshops, and seminars.
  • Understand our customers. Demonstrate industry knowledge and its relevance to the application of GIS. Identify key stakeholders and business drivers for an organization. Understand customer budgeting and acquisition processes. Use solution selling skills to understand the needs and business challenges of customers.
  • Learn and grow. Clearly articulate the strength and value of Esri technology as it relates to Infrastructure. Consistently conduct research and pursue professional development to anticipate customer needs and trends that may impact them.
  • Deliver results. Successfully execute the account management and sales processes for all opportunities. Use whiteboard sessions and other techniques to support visual storytelling and propose solutions that best meet the need of the customer.
  • Collaborate with your team. Leverage your domain knowledge when working with teams across Esri to define and execute account strategies. Be motivated and resourceful and take initiative to resolve issues.
Requirements
  • 2+ years of enterprise sales and/or relevant consulting or program management experience
  • Experience creating partnerships, and establishing yourself as a trusted advisor with customers
  • Understanding of account management, account planning and opportunity strategy creation
  • Demonstrated knowledge of GIS and new technology trends and the ability to translate this into solutions for customers
  • Able to negotiate, present, and support visual storytelling across all levels of an organization
  • Ability to travel domestically or internationally 25-50%
  • Bachelor’s degree in GIS, surveying, engineering, business administration, or a related field
  • Visa sponsorship is not available for this posting. Applicants must be authorized to work for any employer in the U.S.
  • Understanding of GIS, Esri technology, and electric, gas, telecom, or rail industries as they relate to one another
  • Experience managing the sales life cycle
  • General knowledge of data science or spatial analysis and how it is used for problem solving and uncovering patterns and trends within organizations
  • Knowledge of industry fiscal year, budgeting, and procurement cycles
  • Master’s degree in GIS, business administration, or a related field
  • Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth. Base salary is one component of our total rewards strategy. Compensation decisions and the base range for this role take into account many factors including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.
  • A reasonable estimate of the base salary range is
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