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Usps Customer Service Jobs in Delaware (NOW HIRING)

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Usps Customer Service information

See Delaware salary details

$9

$18

$26

How much do usps customer service jobs pay per hour?

As of Sep 5, 2026, the average hourly pay for usps customer service in Delaware is $18.81, according to ZipRecruiter salary data. Most workers in this role earn between $15.38 and $20.91 per hour, depending on experience, location, and employer.

What is a USPS Customer Service?

A USPS Customer Service job involves assisting customers with mailing needs, tracking packages, resolving delivery issues, and answering inquiries about postal services. Representatives may work at post offices, call centers, or online support to ensure efficient and satisfactory customer experiences. Strong communication, problem-solving skills, and knowledge of USPS policies are essential for success in this role.

What does a USPS Customer Service do?

A typical day for a USPS Customer Service representative involves assisting customers with mailing packages, processing shipments, selling postal products, and answering questions about services and delivery options. You may also resolve delivery issues, help track packages, handle complaints, and manage transactions via point-of-sale systems. The work environment is fast-paced and highly interactive, requiring constant communication with customers and coordination with other USPS staff. Over time, you can expect to develop comprehensive postal knowledge, improve problem-solving abilities, and potentially advance to supervisory or specialized customer service roles.

What are the key skills and qualifications needed to thrive in the USPS Customer Service position?

To thrive as a USPS Customer Service representative, you need strong communication abilities, problem-solving skills, basic computer literacy, and a high school diploma or equivalent. Familiarity with USPS point-of-sale systems, mail tracking tools, and shipping platforms is typically required. Patience, professionalism, and the ability to remain calm under pressure help individuals excel when assisting diverse customers. These skills ensure accurate service delivery, positive customer experiences, and efficient handling of postal inquiries and transactions.

What's the easiest USPS customer service job to get?

The entry-level USPS customer service position, such as a Customer Service Associate, is generally the easiest to obtain. These roles typically require a high school diploma or equivalent and involve basic communication and computer skills, with minimal prior experience needed.

What are popular job titles related to Usps Customer Service jobs in Delaware?

For Usps Customer Service jobs in Delaware, the most frequently searched job titles are:

What job categories do people searching Usps Customer Service jobs in Delaware look for?

The top searched job categories for Usps Customer Service jobs in Delaware are:

Usps Customer Service jobs near you
Infographic showing various Usps Customer Service job openings in Delaware as of August 2026, with employment types broken down into 1% As Needed, 78% Full Time, 18% Part Time, and 3% Contract. Highlights an 89% Physical, 1% Hybrid, and 10% Remote job distribution, with an average salary of $39,131 per year, or $18.8 per hour.

Delaware Front Desk Receptionist

Capitol Services

Dover, DE • On-site

$17/hr

Full-time

Dental, Vision, Retirement, PTO

Posted 16 days ago

Key responsibilities

  • Answer and manage a computer-based multiline switchboard phone system.

  • Greet clients and visitors, and assist with in-office clerical tasks such as delivering, filing, and retrieving documents, managing mail, and tracking office supplies.

  • Coordinate deliveries, receive legal service documents, and assist with outgoing mail and special projects as needed.

Job description

Capitol Services is currently seeking a Delaware Front Desk Receptionist to join our growing team!

Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Named one of the "Best Places to Work" by the Austin American-Statesman, we know that it takes the right mix of passion, dedication, and fun to make a well-rounded workplace. Joining the Capitol Services team means working with a best-in-class, passionate team of professionals that truly cares about the work we do and the people we do it for. If that sounds like an environment you'd like to be a part of, we'd love to talk to you! Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Dover, DE location responsible for answering and managing a computer-based multiline switchboard, greeting clients and visitors, and assisting in the fulfillment of in-office clerical tasks. This role involves working full-time and in-office from 9am to 6pm EST, Monday through Friday.

What you will do:

  • Coordinate deliveries to and from various couriers, including USPS, FedEx, and UPS
  • Deliver, file, and retrieve documents to and from various state agencies
  • Manage a computer-based multiline switchboard phone system
  • Answer incoming calls in a courteous and professional manner and forward appropriately for assistance
  • Greet clients and visitors in a polite and pleasant manner
  • Receive legal service of process documents on clients’ behalf
  • Accurately open, sort, and distribute incoming mail
  • Assist in outgoing bulk-mail projects
  • Assist with tracking, maintaining, and distributing office supplies
  • Assist in tax and special audit projects
  • Perform additional clerical tasks as needed
  • Communicate courteously and professionally with clients, correspondents, and coworkers

Who you are:

  • Strong organizational and time management skills: You have the ability to multi-task and prioritize projects / assignments. You have strong attention to detail and exhibit a reasonable sense of urgency.
  • Strong communication skills: You have strong verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, and others.
  • Adaptable: You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
  • Coachable: You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
  • Positive attitude: You demonstrate a positive customer service attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
  • Team player: You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
  • Reliable: You are able to work during the hours of 9am to 6pm EST in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
  • Technical competencies: You are comfortable using Microsoft software (Outlook, Word, and Excel) and navigating Capitol Services’ Avaya VOIP phone system.
  • Office environment: You are able to remain in a stationary position 75% of the time and work 100% in-office.

What we offer you:

  • $17.00 hourly rate
  • 3 medical plans to choose from, including a 100% employer-paid option for the employee
  • 100% employer-paid dental and vision benefits for the employee
  • 401(k) with scheduled employer contribution
  • Employer-paid employee assistance program, as well as life and long-term disability insurance
  • Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
  • Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our website, X, and Facebook!

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Family and Medical Leave Act (FMLA)

Please review our Privacy Policy for information on our practices regarding your personal information. Capitol Services participates in E-Verify.