Usopc Jobs (NOW HIRING)

Description

• Support the implementation and coordination of psychological services (e.g., individual therapy, group therapy, tele-therapy, crisis/emergency action plan, assessments/screens, training, etc.) for Team USA athletes and staff.
• Manage inbound inquiries related to psychological services, proactively connecting athletes and staff to available resources. Provide coordination and follow-up as needed.
• Appropriately document all requests related to psychological service assessments, referrals, treatments, and case management of Team USA athletes and staff in electronic medical record system.
• Respond promptly to psychological services-related inquiries and requests, responding actively and with sensitivity to the needs of the end user.
• Serve as primary case administrator for Team USA athletes and staff who have been referred to psychological service providers outside of the USOPC.
• Schedule Elite Athlete Health and Performance Profiles and other health histories and coordinate appropriate resources and referrals.
• Provide world-class customer service and communication to internal and external stakeholders, including Team USA athletes, USOPC staff, National Governing Bodies (NGBs), National Medical Network (NMN) partners, and psychological services partners, in a manner that meets or exceeds defined departmental service tactics and success outcomes.
• Maintain a positive and professional attitude at all times, reflective of the USOPC values and mission.
• Maintain ongoing knowledge of the psychological services program and resources available to athletes and staff within the USOPC. Assist with offering outreach and education resources on psychological services for various stakeholders (e.g., athlete, staff, NGBs) as needed.
• Maintain the comprehensive psychological services policies and procedures for daily operations and the Olympic & Paralympic Games, including mental health emergency action plans. Assist in educating athletes, coaches, and staff on these policies and procedures as needed.
• Gather data and capture service delivery feedback on the efficiency and quality of psychological services programming. Organize case audits and program evaluation for quality assurance.
• Contribute to the team effort by effectively achieving results in coordination with the Sports Medicine division. Provide administrative support on various processes and programs as necessary within Sports Medicine.
• Contribute to the development of an environment for USOPC team members and Olympic and Paralympic athletes that is healthy, safe, equitable, and culturally affirming.
• Handle confidential information and communicate only to its intended audience. Maintain complete security in regards to patient health information encountered through USOPC employment.
• Adhere to HIPAA-compliant documentation and recordkeeping including recording and entering all athlete medical interactions and related data in the electronic medical records in a complete and timely manner.
• Perform other duties as assigned.

• Bachelor’s degree or equivalent work experience
• Master’s degree in Clinical or Counseling Psychology, Social Work, or related field preferred
• Current CPR certification
• Certification in Anti-Doping training completed within 30 days of start date
• Certification in SafeSport training completed within 30 days of start date
• 1-2 years of administrative experience
• 1-2 years of customer service experience
• Electronic Medical Record experience preferred
• Experience in sports or healthcare setting preferred
• Broad understanding of psychological principles, services, and programming
• Commitment to diversity and demonstrated competency in multicultural environments and skills
• Excellent oral and written communication skills
• Microsoft Applications: Word, Excel, PowerPoint, Outlook, SharePoint, etc.
• Ability to perform all duties within HIPAA regulations
• Strong interpersonal skills, personal integrity, and the ability to work effectively with a diverse population including, but not limited to, athletes (both Olympic and Paralympic), coaches, administrative staff, physicians, volunteers, and other medical personnel
• Ability to work in a fast-paced multidisciplinary team environment
• Ability to demonstrate accuracy and thoroughness
• Continuously comply with local, state, and federal health and safety standards, rules, and regulations

• Standard office equipment
• Office environment in a health care facility
• Work irregular and/or extended hours on occasion, including nights, weekends, and holidays
• Must maintain clean, organized, and safe work areas
• Regular attendance at work is an essential job function

• Hiring pay range $22.65 - $26.62 per hour.
• This Full-Time, Non-Exempt position is intended to work 40 hours per week.
• Bonus: This position will be eligible for the Annual Incentive Award Program, which has a 5% target. The USOPC may change or eliminate this program at any time at its sole discretion. 
• Benefits: This position will be eligible for USOPC benefits. You can view a summary here.