... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
You plan requirements with internal customers and external partners to usher projects through the entire project lifecycle. This includes working with customers to develop project scopes, managing ...
Quick apply
You plan requirements with internal customers and external partners to usher projects through the entire project lifecycle. This includes working with customers to develop project scopes, managing ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
Guest Services Supervisor | Part-Time | Mullett Arena
Tempe, AZ · On-site
$19/hr
Greet and usher guests to their seats * Provide directional assistance to guests throughout ... All other duties assigned by Event Manager or Event Coordinator Qualifications * High school ...
Guest Services Supervisor | Part-Time | Mullett Arena
Tempe, AZ · On-site
$19/hr
Greet and usher guests to their seats * Provide directional assistance to guests throughout ... All other duties assigned by Event Manager or Event Coordinator Qualifications * High school ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Scottsdale 101 - Team Leader
Phoenix, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Scottsdale 101 - Team Leader
Phoenix, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Camelview - Team Leader
Scottsdale, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Camelview - Team Leader
Scottsdale, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
Norterra 14- Team Leader
Phoenix, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Norterra 14- Team Leader
Phoenix, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Estrella Falls - Team Leader
Goodyear, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Estrella Falls - Team Leader
Goodyear, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
Shea - Team Leader
Scottsdale, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Shea - Team Leader
Scottsdale, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Flagstaff - Team Leader
Flagstaff, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
Flagstaff - Team Leader
Flagstaff, AZ · On-site
... guest services, usher etc.) including delegating tasks and resolving minor employee conflicts ... Provides feedback to managers on general and specific employee performance, identifies and reports ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
... venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a ... Greet and usher guests to their seats * Provide directional assistance to guests throughout ...
Usher Manager information
What does an usher manager do?
An Usher Manager is responsible for overseeing the team of ushers at events, theaters, or venues. They coordinate usher schedules, train staff on customer service and safety protocols, and ensure smooth guest experiences. Usher Managers handle any customer issues that arise, supervise ticket checking and seating, and often work closely with event organizers to maintain order and security during events. Their role is crucial in creating a welcoming and organized environment for attendees.
What are some common challenges an usher manager faces when overseeing large events or venues?
Usher Managers often encounter the challenge of coordinating large teams to ensure smooth guest flow and safety during busy events. They must quickly resolve unexpected issues, such as last-minute seating changes or emergency situations, while maintaining excellent customer service. Effective communication with staff, event organizers, and security is crucial, as is adapting to different event types and crowd dynamics. Building a well-trained team and having clear protocols in place helps manage these challenges efficiently.
What are the key skills and qualifications needed to thrive as an usher manager, and why are they important?
To thrive as an Usher Manager, you need strong organizational skills, leadership experience, and a background in event management or hospitality. Familiarity with venue management software, ticketing systems, and crowd control procedures is typically required. Excellent communication, problem-solving abilities, and a customer-focused attitude are critical soft skills for managing teams and ensuring a positive guest experience. These skills are vital for maintaining safety, efficient operations, and high satisfaction during events.
What is the difference between Usher Manager vs Ticketing Coordinator?
| Aspect | Usher Manager | Ticketing Coordinator |
|---|---|---|
| Required Credentials | High school diploma; experience in event management or customer service | High school diploma; familiarity with ticketing systems and customer service |
| Work Environment | Event venues, theaters, stadiums | Box offices, event venues, ticketing platforms |
| Employer & Industry Usage | Event venues, entertainment industry | Event venues, ticketing companies, entertainment industry |
| Common Search & Comparison | Usher Manager vs Ticketing Coordinator |
The Usher Manager oversees usher staff, manages crowd control, and ensures smooth event operations. The Ticketing Coordinator handles ticket sales, manages ticketing systems, and assists customers with purchases. While both roles support event success, the Usher Manager focuses on on-site crowd management, whereas the Ticketing Coordinator specializes in ticketing processes and customer service related to ticket sales.
How much do usher managers typically make?
Usher managers typically earn between $30,000 and $50,000 annually, depending on experience, location, and the size of the venue. They often oversee staff, coordinate event logistics, and ensure customer service standards are met, which can influence salary levels.
What are the most commonly searched types of Usher jobs in Arizona?
The most popular types of Usher jobs in Arizona are:
What are popular job titles related to Usher Manager jobs in Arizona?
For Usher Manager jobs in Arizona, the most frequently searched job titles are:
What job categories do people searching Usher Manager jobs in Arizona look for?
The top searched job categories for Usher Manager jobs in Arizona are:
What cities in Arizona are hiring for Usher Manager jobs?
Cities in Arizona with the most Usher Manager job openings:
$17/hr
Part-time
Retirement
Re-posted 28 days ago
Job description
Oak View Group
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
A Guest Services Representative is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives may support Guest Services roles in the following areas: usher, ticket taker, and/or door guards.
This role will pay an hourly wage of $17.00.
Benefits for part-time roles: 401(k) savings plan, 401(k) matching.
This position will remain open until September 11, 2026.
Responsibilities
Qualifications
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
Oak View Group (OVG) is the global leader in premium live entertainment infrastructure and services, with a platform spanning venue development and end-to-end capabilities across venue management, hospitality, and sponsorship sales. Founded in 2015, the company serves a collection of seven world-class owned venues and a client roster of the most iconic arenas, stadiums, convention centers, music festivals, performing arts centers, and cultural institutions, spanning four continents.
Overview
A Guest Services Representative is an on-call, per-event employee who will act as the primary provider of direct service to guests as they are entertained at the Mullett Arena. They are responsible for providing a safe environment for our guests and ensuring all service needs are met. Guest Services Representatives may support Guest Services roles in the following areas: usher, ticket taker, and/or door guards.
This role will pay an hourly wage of $17.00.
Benefits for part-time roles: 401(k) savings plan, 401(k) matching.
This position will remain open until September 11, 2026.
Responsibilities
- Provide exceptional customer service and assistance to all guests
- Greet and scan tickets as guests enter the building
- Greet and usher guests to their seats
- Provide directional assistance to guests throughout facility
- Control and monitor all access to all restricted areas for events
- Provide a safe and secure environment for Mullett Arena
- Report actual/suspected violations of Mullett Arena policies, procedures, rules, or regulations to your supervisor.
- Complete an incident report on a timely basis, as required
- Ensure emergency exits are clear at all times, and assist guests with any needs exit safely
- Act as a member of the emergency evacuation team by directing guests to emergency exits
- Move around to various positions/locations as event needs
- Hand out materials to guests as needed for events
- Follow all event procedures and safety standards
- Provide excellent customer service assistance to all clients
- Employee must frequently communicate in-person and via in-house radios with supervisors to exchange information.
- All other duties assigned by Event Manager, Event Coordinator, and or Supervisor
Qualifications
- High school diploma or equivalent preferred
- Must have demonstrated ability to function in a fast-paced, high-pressure environment
- Customer service experience and exceptional customer service and communication skills.
- Comfortable working with the public with an outgoing and friendly personality
- Ability to communicate clearly and concisely.
- Ability to work both independently and as part of team, remaining flexible in your role
- Ability to work a flexible schedule, including long hours, nights, weekends, and holidays.
- Ability to work a minimum of 2 events per month at the Mullett Arena.
- Ability to stand in one location for extended periods of time.
- Ability to occasionally be required to lift and/or move heavy objects.
Strengthened by our Differences. United to Make a Difference
At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.
Equal Opportunity Employer
Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.
About Spectra Merchandising International
Sourced by ZipRecruiter
Industry
Computer and electronic product manufacturing
Company size
11 - 50 Employees
Headquarters location
Chicago, IL, US
Year founded
1998