Usertesting Jobs in Chicago, IL (NOW HIRING)

The UX Designer owns end-to-end design across the experiences connecting our 25M+ dining members with 20,000+ partner restaurants, plus the merchant tools restaurants use to connect.

Translates member behavior, merchant needs, and partner brand standards into intuitive, accessible experiences across consumer and merchant websites and apps.

This is a hands‑on IC role for a Figma‑fluent designer who uses AI to move faster without losing craft, and has strong opinions on consumer loyalty and B2B SaaS product experience.

This designer is our first dedicated UX hire (so an ownership mindset is a must) and will stand up the design system, processes, and standards we rely on going forward – working lean by building on established design‑system foundations rather than bespoke work wherever possible.

• Own UX end-to-end for complex consumer and merchant products — discovery through dev handoff and post-launch iteration.
• Partner with Product and Engineering on both a near‑term roadmap and a long‑term strategic vision, balancing user needs with business, technical, and compliance constraints.
• Plan and run user research — discovery, usability tests, concept tests — and iterate from telemetry and qualitative feedback.
• Translate business goals and user insights into flows, IA, and interaction patterns.
• Own and evolve the design system across consumer and merchant surfaces; building a design‑system framework and reserving customer design for genuinely new or distinctive features; raise the quality bar across design, research, and content while streamlining process.
• Present design work, methodology, and value to executive leadership and cross‑functional partners; secure buy‑in for solution direction.
• Collaborate with Engineering through build and design QA; align in‑product experience with Marketing/Lifecycle and partner brand standards.
• Mentor peers, set elevated standards for design quality, and drive knowledge sharing across the org.
• Design to WCAG 2.1 AA by default; fluent in Figma.
• Bachelor’s in Design, HCI, Visual Design, or related field — or equivalent experience.
• 8+ years of UX / product design shipping consumer or B2B SaaS products across native (iOS/Android) and web platforms.
• Designed within external partner brand standards (airline, hotel, retail, financial loyalty/membership, or similar) where guidelines aren’t yours to set.
• Significantly contributed to or owned a design system at scale using Figma.
• Product instincts and user empathy.
• AI‑assisted design fluency; clear on where AI helps and where it doesn’t.
• User‑centered design: research, usability testing, heuristic evaluation, journey mapping, prototyping.
• Visual craft: typography, color, layout, hierarchy, motion.
• WCAG 2.1 AA in practice.
• Agile delivery tools: JIRA, Confluence, FigJam/Miro, Maze/UserTesting.
• Can present and defend design decisions to leadership and partners.

Demonstrates expertise in end‑to‑end UX design for consumer and B2B SaaS products, with a strong focus on user‑centered design principles, design system ownership, and collaboration with cross‑functional teams. Proficient in Figma and AI‑assisted design, ensuring accessibility and adherence to brand standards.

• End‑To‑End UX Design
• Design System Ownership
• User Research and Usability Testing
• Figma Proficiency
• AI‑Assisted Design Fluency

• User‑Centered Design
• Interaction Patterns
• Information Architecture
• Prototyping
• Visual Design
• Typography
• Color Theory
• Layout Design
• Motion Design
• WCAG 2.1 AA Compliance

• Product Instincts
• User Empathy
• Mentoring
• Collaboration
• Presentation Skills

• B2B SaaS
• Consumer Products
• Design Standards
• Agile Methodology
• Cross‑Functional Collaboration

• Figma
• JIRA
• Confluence
• FigJam
• Miro
• Maze
• UserTesting