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Usertesting Com Jobs (NOW HIRING)

UserTesting

Head of Internal AI

If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com . UserTesting is an Equal Opportunity ...

Ship Sticks

Product Designer

Palm Beach Gardens, FL · On-site

Conceive, plan and execute user experience and usability research on platforms such as Usertesting.com, including moderated and unmoderated tests, focus groups and user surveys Design Systems ...

Stem Xpert

NJ

$116K/yr

Analyzing data from reporting and also data retrieved from Usability Testing Tools from Survey Monkey, OpinonLabs, Foresee, usertesting.com, Customer or User Focus Groups, Optimal workshops. Retail ...

Photon

UX Researcher | TX/FL

Irving, TX · On-site

Familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics * Bachelor's/University degree Desirable Skills, Experience and Competencies * Experience in e-commerce ...

Cognizant Technologies

Sr. User Researcher

Boston, MA · On-site

Eye-tracking experience preferred Experience with CogTool preferred Experience with Camtasia preferred Experience with tools such as UserZoom, UserTesting.com, Optimal Workshop and other industry ...

Photon

UX Researcher | TX/FL

Irving, TX · On-site

Familiarity with research tools e.g UserZoom, UserTesting.com, Dovetail, EnjoyHQ, Qualtrics * Bachelor's/University degree Desirable Skills, Experience and Competencies * Experience in e-commerce ...

3B Staffing LLC

Marketing Insights Analyst

San Jose, CA · On-site

Proficiency with marketing research tools such as Qualtrics, Usertesting.com, and other online insights platforms. * Strong experience leveraging AI in research operations. * Advanced skills in Excel ...

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$15K

$241.3K

$387K

How much do usertesting com jobs pay per year?

As of Jun 5, 2026, the average yearly pay for usertesting com in the United States is $241,295.00, according to ZipRecruiter salary data. Most workers in this role earn between $200,000.00 and $300,000.00 per year, depending on experience, location, and employer.

What are the key skills and qualifications needed to thrive as a UserTesting.com Tester, and why are they important?

To thrive as a UserTesting.com Tester, you need strong observational skills, attention to detail, and clear written and verbal communication abilities, with no formal qualifications required but a reliable internet connection and device. Familiarity with screen recording tools and basic usability testing platforms is typically necessary. Being articulate, open-minded, and receptive to providing constructive feedback helps you stand out in this role. These qualities ensure that clients receive actionable, high-quality insights to improve their digital products.

What are some common challenges faced by UserTesting.com testers, and how can they be addressed?

UserTesting.com testers often encounter challenges such as receiving unclear testing instructions, dealing with technical glitches, or managing tight deadlines for completing tasks. To overcome these, it's helpful to review test guidelines thoroughly before starting and ask clarifying questions if available. Maintaining a reliable internet connection and familiarizing yourself with the testing platform can also reduce technical issues. Building a habit of delivering clear, articulate feedback on each test will improve your rating and access to more testing opportunities.

What is UserTesting.com and how does it work?

UserTesting.com is a platform that connects businesses with real users to get feedback on websites, apps, and products. Participants, known as testers, complete tasks while sharing their thoughts aloud, which helps companies understand user experiences and identify areas for improvement. Testers are paid for each completed test, and the process typically involves recording your screen and voice while navigating a site or app. Businesses use UserTesting.com to gather actionable insights quickly and improve their digital offerings.

What is the difference between Usertesting Com vs User Experience Tester?

AspectUsertesting ComUser Experience Tester
CredentialsBasic technical skills, familiarity with testing toolsKnowledge of UX principles, sometimes certifications
Work EnvironmentRemote, flexible testing projectsOften remote, may involve user research or usability testing
Employer & IndustryCompanies offering user testing platforms, market research firmsWebsites, app developers, UX agencies
Search & Comparison IntentComparing testing platforms or gig opportunitiesUnderstanding roles in UX testing or career options

While Usertesting Com is a platform connecting testers with clients, a User Experience Tester is a professional role focused on evaluating and improving user interfaces. Usertesting Com provides opportunities for individuals to participate in testing, whereas User Experience Testers typically work within organizations or as freelancers to analyze and enhance user experiences.

Infographic showing various Usertesting Com job openings in the United States as of May 2026, with employment types broken down into 72% Full Time, and 28% Contract. Highlights an 89% In-person, and 11% Remote job distribution, with an average salary of $241,295 per year, or $116 per hour.
Head of Internal AI

Head of Internal AI

UserTesting

Remote

Full-time

Posted 22 days ago

Job description

We're UserTesting-the leader in human insight. Our mission is to help organizations craft exceptional customer experiences through fast, actionable feedback.
We empower teams to build the best products and experiences by embedding real human perspectives into every stage of the development process-from ideation to launch. With the world's strongest participant network, AI-powered analysis, expert services, and seamless integrations, we help companies eliminate guesswork, align stakeholders, and bring customer needs into sharp focus.
Trusted by more than 3,000 organizations worldwide-including 75 of the Fortune 100-UserTesting delivers measurable business outcomes, reduces risk, and helps teams deliver with confidence. Joining our team means being part of a passionate group focused on transforming how companies understand and connect with their customers.
Let's build experiences people love-together.
The Opportunity
AI is foundational to how we evolve, operate, and scale at UserTesting. As Head of Internal AI Strategy & Operations, you'll define how AI is prioritized and scaled across our business-and ensure it delivers meaningful, measurable impact.
In this role, you'll set the direction for internal AI, align leaders around the highest-impact opportunities, and build the operating system that turns strategy into execution. You'll partner closely with teams across the company to embed AI into how we plan, work, and make decisions-bringing clarity, consistency, and momentum as we scale.
This is a highly visible role where you'll influence how the business evolves in the age of AI-balancing strategy, governance, and execution to help UserTesting move faster and smarter.
Responsibilities
  • Define and evolve UserTesting's internal AI strategy, aligned to company priorities and long-term growth
  • Establish and drive an annual AI roadmap, partnering with executive and functional leaders to prioritize investments and align on tradeoffs
  • Lead enterprise AI governance, including cross-functional alignment with Legal, Security, and IT, and oversight of the AI Governance Council
  • Define and enforce standards for how AI tools are evaluated, deployed, and scaled-reducing duplication and enabling consistent adoption
  • Drive progress of the internal AI portfolio in partnership with functional leaders, ensuring alignment, removing blockers, and tracking measurable business impact (e.g., efficiency, quality, cost, decision speed)
  • Translate AI capabilities into real operating model changes, including workflows, roles, and processes
  • Manage enterprise AI investment and allocate resources across tools, partners, and internal development
  • Lead and deploy a small technical team to design and build solutions for high-priority, cross-functional AI initiatives and use cases where dedicated functional capacity does not exist
  • Provide regular updates to executive leadership and contribute to Board-level discussions on AI strategy and progress

Requirements
  • 5+ years of experience in enterprise strategy, operations, transformation, product operations, or technical program leadership
  • Proven ability to lead cross-functional initiatives and manage complex portfolios at scale
  • Strong program management and governance skills, with a focus on execution and outcomes
  • Experience influencing senior leaders and driving alignment across functions
  • Solid understanding of AI technologies (e.g., LLMs, automation, agent-based systems) and their business applications
  • Demonstrated ability to move from experimentation to scaled adoption, translating pilots into sustainable solutions with measurable ROI
  • Strong understanding of SaaS business models, including GTM strategy, ARR, and product development cycles
  • Experience operating in highly cross-functional or federated environments where ownership is distributed
  • Comfortable working in fast-moving, ambiguous environments and driving change across an organization
  • Ability to travel up to 10%

Don't meet every single requirement but excited about the role? We encourage you to apply. Research shows that some candidates are less likely to apply unless they meet 100% of the qualifications-but you may be exactly who we're looking for. Diverse perspectives drive innovation, and we're committed to building a team with a wide range of backgrounds, experiences, and skills.
Application Process
  • Meet with a Recruiter
  • Meet the Hiring Manager
  • Participate in a Panel Interview
  • Final Interview (if applicable)
  • Offer Stage

Accommodations
At UserTesting, we're committed to creating inclusive and accessible experiences for all candidates. We believe diverse perspectives are essential to building exceptional products and experiences. If you require accommodations or would like us to tailor the interview process to better meet your needs, please contact us at talentexperience@usertesting.com.
UserTesting is an Equal Opportunity Employer and a participant in the U.S. Federal E-Verify program. Women, minorities, individuals with disabilities and protected veterans are encouraged to apply. We welcome people of different backgrounds, experiences, abilities and perspectives. UserTesting will consider qualified applicants with criminal histories in a manner consistent with the San Francisco Fair Chance Ordinance, as applicable.

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