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User Provisioning Jobs in Maryland (NOW HIRING)

AEM

Business Applications Administrator

Germantown, MD · On-site

$80K - $110K/yr

Handle day-to-day admin: user provisioning, roles and permissions, saved searches, workflows, custom fields and forms, dashboards. * Write and tune SuiteQL queries for reporting and data analysis.

AEM

Business Applications Administrator

Germantown, MD · On-site

$70K - $95K/yr

Handle day-to-day admin: user provisioning, roles and permissions, saved searches, workflows, custom fields and forms, dashboards. * Write and tune SuiteQL queries for reporting and data analysis.

JS Consulting

Systems Security Specialist

Baltimore, MD · On-site

Demonstrated ability to perform user provisioning and de-provisioning activities. * Experience in monitoring the security infrastructure for operational effectiveness. * A minimum of four (4) years ...

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User Provisioning information

What is user provisioning?

A User Provisioning job involves managing user access to systems, applications, and data within an organization. This includes creating, modifying, and deleting user accounts based on role-based access controls and security policies. It ensures that employees have the right permissions while maintaining security and compliance. User provisioning professionals often work with identity management tools and collaborate with IT and security teams to streamline access management processes.

What does a typical day look like for someone working in user provisioning?

A typical day in User Provisioning involves processing requests for new user accounts, modifying or disabling access as employees move roles or leave the organization, and responding to access-related support tickets. You'll collaborate closely with HR, IT support, security teams, and department managers to ensure timely and secure access for all users. Regular tasks include auditing user permissions, updating documentation, and helping to enforce policies and compliance standards. The work environment is often fast-paced, requiring a high degree of accuracy and responsiveness to quickly changing business needs.

What are the key skills and qualifications needed to thrive in user provisioning, and why are they important?

To thrive in User Provisioning, you need a solid understanding of identity and access management (IAM) principles, attention to detail, and strong analytical skills, often supported by a background in IT or information security. Familiarity with user provisioning tools like Microsoft Active Directory, Okta, or SailPoint, and certifications such as CompTIA Security+ or Microsoft Certified: Security, Compliance, and Identity Fundamentals are commonly required. Excellent communication, problem-solving skills, and a commitment to confidentiality help you excel when coordinating with multiple teams and handling sensitive data. These abilities are crucial for ensuring timely, secure, and accurate user access while minimizing security risks to the organization.

What are popular job titles related to User Provisioning jobs in Maryland?

For User Provisioning jobs in Maryland, the most frequently searched job titles are:

What job categories do people searching User Provisioning jobs in Maryland look for?

The top searched job categories for User Provisioning jobs in Maryland are:

User Provisioning jobs near you
Infographic showing various User Provisioning job openings in Maryland as of August 2026, with employment types broken down into 1% Internship, 92% Full Time, 4% Part Time, and 3% Contract. Highlights an 73% Physical, 4% Hybrid, and 23% Remote job distribution.

Help Desk Technician Tier 2

International Computer Sciences Inc

Annapolis, MD • On-site

$70K/yr

Full-time

Re-posted 7 days ago

Job description

Job Title: Help Desk Technician – Tier 2 
 
Full time – In Office - Annapolis, MD
About us: ICSI is a leading Managed Service Provider (MSP) dedicated to delivering top-notch IT solutions to our clients. We pride ourselves on our commitment to excellence and our ability to solve complex IT challenges. Our team includes experts from ICSI, a leader in managed IT services, known for increasing IT and security maturity levels.
 
Essential Duties & Responsibilities:
  • Diagnose and resolve technical issues, including Microsoft core business applications and operating systems. 
  • Deliver comprehensive troubleshooting and backend support to end users. 
  • Troubleshoot and resolve complex workstation issues and provide general server support. 
  • Perform initial triage for network degradation, outages, compromised accounts, and other critical technical incidents. 
  • Support Microsoft technologies such as Windows Server, Exchange, and SharePoint. 
  • Maintain and update system documentation within ConnectWise and IT Glue. 
  • Enhance customer satisfaction through high‑quality service and support. 
  • Ensure compliance with all company policies and procedures. 
  • Carry out additional duties as assigned by the supervisor. 
  • Participate in the on‑call rotation during non‑business hours.
 Knowledge/Skills:

  • Strong diagnostic and troubleshooting skills for a wide range of technical issues.
  • Networking knowledge (DHCP, DNS, Wi-Fi setup, VLAN concepts).
  • Strong knowledge with Microsoft 365, Entra ID/Azure AD, and user provisioning workflows.
  • Solid understanding of Windows and macOS operating systems, networking fundamentals, and common business applications.
  • Excellent analytical, problem‑solving, and communication skills.
  • Ability to work independently as well as collaboratively within a team.
  • Relevant certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.
  • Strong customer service orientation with the ability to manage multiple tasks and adapt quickly to change.
  • Prior experience with ConnectWise is a plus.
 
Experience with:
  • Windows Server (2012+) / Active Directory
  • Windows 10 & 11
  • Office 365 / Microsoft 365 / Entra ID
  • Backup solutions: Datto, Veeam
  • Network/security: SonicWall, Cisco Meraki
  • Security platforms: SentinelOne, Webroot, Barracuda, Avanan
  • Mobile device management: Intune/MDM
 Qualifications:
  • Proven experience in an IT support role, preferably within an MSP environment.
  • Hands‑on experience with Microsoft 365, Exchange, and Active Directory.
  • Experience supporting cloud environments (Azure, AWS, Google Cloud) is a plus.
  • Demonstrated ability to diagnose and resolve technical issues efficiently and professionally.
 Benefits/Perks
  • Competitive compensation
  • Fun, supportive workplace culture
  • Pay commensurate with experience and qualifications
  • Opportunities for career development and advancement
  • Engaging, fast‑paced MSP environment
Physical Requirements:
  • Regular, reliable attendance
  • Ability to lift and carry up to 50 lbs
  • Ability to communicate clearly over the phone