User Experience Researcher Jobs in Utah (NOW HIRING)

Breeze Airways is an exciting new airline with a serious commitment to bring "The World's Nicest Airline" to life. We work cross-functionally with truly awesome Team Members to deliver on our mission: "To make the world of travel simple, affordable, and convenient. Improving our guests travel experience using technology, ingenuity, and kindness."

Breeze is looking for a Manager, UI/UX Design to lead a team in creating easy and memorable experiences for our Guests and Team Members using our apps, website, and internal tools. The ideal candidate prioritizes the development of the designers on their team, and they are responsible for maturing the digital design discipline at Breeze. They should be an expert in utilizing qualitative and quantitative data to thoughtfully approach design problems and continually improve the overall user experience in support of our strategic objectives. A key part of this role is strategically integrating AI-powered design tools and workflows to accelerate delivery and raise the quality bar across the team. To succeed in the role, you must collaborate effectively with product management, development, digital analytics, and brand design teams.

• Further develop the UI/UX design team by providing mentorship to ensure the delivery of high-quality user experiences that support key business outcomes.
• Lead the team's AI practice by identifying opportunities to accelerate design workflows, defining where guardrails and constraints are needed, and building the infrastructure that determines how the team uses AI, in collaboration with designers, product managers, and cross-functional partners. Frame this work strategically and advocate for it with leadership.
• Contribute to ongoing user testing and user experience research, including field research trips traveling with our Guests. Utilize AI-driven synthesis tools to accelerate insight generation from qualitative and quantitative data.
• Review and provide feedback on design deliverables to ensure they are high-quality and follow established accessibility guidelines.
• Own the development and evolution of the Breeze design system and ensure design system utilization during the design and development process, including integrating AI-generation guardrails to ensure brand and accessibility consistency.
• Maintain a design maturity model and progress your team through the various stages.
• Work closely with the brand design team to ensure alignment across all mediums.
• Advocate for user-centered design principles within Breeze by educating and influencing stakeholders.
• Keep abreast of new developments and technology - especially advances in AI, generative UI, and design automation - that could be utilized by the organization to retain its competitive advantage.
• Achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity and Excellence

• 4-year degree in human factors, human-computer interaction, UI/UX design, graphic design, or a combination of education and relevant work experience.
• 5+ years UI/UX design experience.
• Strong portfolio of past work.
• Experience mentoring those around you.
• Desire to build a high-performing team.
• Strong knowledge of user-centered design principles, information architecture, interaction design, and accessibility guidelines.
• Experience conducting in-person and remote usability tests.
• Ability to clearly and effectively communicate and collaborate with other designers, product managers, and developers to ensure delivery of the best possible experience.
• Ability to design UI flow and layout according to the needs of the initiative.
• Proficient in creating wireframes and prototypes in tools such as Figma, including AI-powered features and plugins; familiarity with other AI design tools is a plus.
• High performance orientation, ability to work well under pressure, prioritize projects, meet deadlines, and maintain flexibility.
• Strong attention to detail, organization, and time management skills.
• Complete projects on time with minimal supervision, ability to work varied hours when necessary to meet deadlines.

• Significant e-commerce experience
• Significant UX research experience
• Previous experience hiring and directly managing a team
• Previous experience in startups or other fast-paced environments
• Hands-on experience integrating AI tools into a design workflow (e.g., generative UI prototyping, AI-assisted user research synthesis, LLM-driven UX copy generation)
• Airline industry knowledge
• Passion for travel

• Exemplifies Breeze's safety culture, values, and mission
• Excellent oral and written communication skills
• Excellent problem-solving skills
• Ability to work with individuals and teams at all levels in the organization

• Health, Vision and Dental
• Health Savings Account with Breeze Employee Match
• 401K with Breeze Employee Match
• PTO
• Travel on Breeze and other Airlines too!